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Symantec 10099585 User Guide - Page 67

Troubleshooting, Explore the Symantec service and support Web site - removal tool

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Troubleshooting 8 The information in this chapter will help you solve the most frequently encountered problems. If you can't find the solution to your problem here, there is a wealth of information on the Symantec Web site. Explore the Symantec service and support Web site On the Symantec service and support Web site, you can find the latest protection and program updates, patches, online tutorials, Knowledge Base articles, and virus removal tools. To explore the Symantec service and support Web site 1 On the Internet, go to www.symantec.com/techsupp 2 On the service and support Web page, under the heading home & home office/small business, click Continue. 3 On the home & home office/small business page, click start online support. 4 Follow the links to the information that you want. If you cannot find what you are looking for using the links on the introduction page, try searching the Web site.

Section	Page
Norton AntiSpam™ User’s Guide	1
Contents	7
1. Feature summary	11
Activation protects you	12
When to activate your product	12
Locate the product key	12
Norton AntiSpam features	13
2. Installing Norton AntiSpam	15
System requirements	15
Supported email programs	16
Before installation	17
Prepare your computer	17
Install Norton AntiSpam	17
If the opening screen does not appear	21
After installation	22
Use the Information Wizard	22
If you need to uninstall Norton AntiSpam	24
3. Basics	25
Check the version number	25
Start Norton AntiSpam	26
Use your email program toolbar	26
Activate your product	27
Manage how Norton AntiSpam detects spam	28
Adjust the email filter	28
Identify authorized senders	29
Identify senders of spam email messages	31
Teach Norton AntiSpam your email preferences	32
Manage advertising filters	34
Enable or disable Ad Blocking	34
Enable or disable Popup Window Blocking	35
Turn off Norton AntiSpam	36
Monitor Norton AntiSpam	37
View the Statistics window	37
Reset information in the Statistics window	37
View Norton AntiSpam logs	37
For more information	39
Look up glossary terms	39
Use online Help	39
Readme file	40
Access the User’s Guide PDF	40
Symantec products on the Web	41
Subscribe to the Symantec Security Response newsletter	42
4. Options	43
Set Norton AntiSpam options	44
About Advanced options	45
About Email options	46
About LiveUpdate options	47
5. Keeping current with LiveUpdate	49
About program updates	49
About protection updates	50
Obtain updates using LiveUpdate	51
When you should update	51
If you can’t use LiveUpdate	51
Set LiveUpdate to Interactive or Express mode	52
Turn off Express mode	53
About your subscription	54
6. Blocking unwanted email messages	55
Create spam filters	55
Customize Norton AntiSpam	56
Change the priority of a spam rule	60
7. Blocking Internet advertisements	61
How Ad Blocking works	61
Block by dimensions	61
Block by location	61
Use the Ad Trashcan	62
Use text strings to identify ads to block or permit	64
How to identify Ad Blocking strings	64
Add an Ad Blocking string	65
Modify or remove an Ad Blocking string	66
8. Troubleshooting	67
Explore the Symantec service and support Web site	67
Troubleshoot Norton AntiSpam	69
Why do I still receive spam?	69
How will email messages from addresses on my Blocked list be handled?	69
What if I mistakenly put an address on the Blocked list?	69
Why did an email message someone sent me never arrive?	70
How do I keep my protection updated?	70
Why do I need a subscription to spam definitions?	70
Why does so much spam include clusters of meaningless characters?	70
Troubleshoot Ad Blocking	71
Does Ad Blocking block all advertising on the current page?	71
Will Popup Window Blocking block all pop-ups or only pop-up ads?	71
Are there security issues associated with advertisements?	71
Service and support solutions	73
Glossary	77