Symantec 10099585 User Guide - Page 69

Troubleshoot Norton AntiSpam, Why do I still receive spam?

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Troubleshooting 69 Troubleshoot Norton AntiSpam Troubleshoot Norton AntiSpam This information will help you solve the most frequently encountered problems with Norton AntiSpam. Why do I still receive spam? Several factors make it difficult to completely eliminate spam. For example, different people will consider different classes of email messages to be unwelcome or intrusive. Some, for instance, do not want to receive anything they have not specifically requested. Others are glad to receive items regarding their interests or profession even if they have not specifically requested them. Also, for every new method that is developed to control spam, there are numerous spammers trying to develop ways to circumvent it. This on-going contest of wills and skills is one reason Symantec maintains up-to-date spam definitions. Finally, not all unwanted messages are unauthorized. Some companies require you to accept email messages in exchange for certain services. Many do not understand that in doing so they are agreeing to, in effect, accept spam. How will email messages from addresses on my Blocked list be handled? Norton AntiSpam moves email messages from these addresses to the Norton AntiSpam folder and marks them in the subject line as spam. What if I mistakenly put an address on the Blocked list? The only result will be that you will not see any email messages from this address in your main list. But if you periodically review the contents of your spam folder, you will be able to retrieve any email messages from that address and then correct the entry in your list.

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Troubleshooting
Troubleshoot Norton AntiSpam
69
Troubleshoot Norton AntiSpam
This information will help you solve the most frequently
encountered problems with Norton AntiSpam.
Why do I still receive spam?
Several factors make it difficult to completely eliminate
spam. For example, different people will consider
different classes of email messages to be unwelcome or
intrusive. Some, for instance, do not want to receive
anything they have not specifically requested. Others are
glad to receive items regarding their interests or
profession even if they have not specifically requested
them.
Also, for every new method that is developed to control
spam, there are numerous spammers trying to develop
ways to circumvent it. This on-going contest of wills and
skills is one reason Symantec maintains up-to-date spam
definitions.
Finally, not all unwanted messages are unauthorized.
Some companies require you to accept email messages in
exchange for certain services. Many do not understand
that in doing so they are agreeing to, in effect, accept
spam.
How will email messages from addresses on my
Blocked list be handled?
Norton AntiSpam moves email messages from these
addresses to the Norton AntiSpam folder and marks
them in the subject line as spam.
What if I mistakenly put an address on the
Blocked list?
The only result will be that you will not see any email
messages from this address in your main list. But if you
periodically review the contents of your spam folder, you
will be able to retrieve any email messages from that
address and then correct the entry in your list.