Xerox 4400DT Service Manual - Page 42

Using Fault History The printer keeps a record of engine errors and jams. You can access Fault History for either engine errors or jams in one of three ways: I View the Fault History at the Front Panel. I Print the printer's Usage Profile. I View or print the Usage Profile from the printer's web page, if the printer is connected to a network. The errors are presented as a series of one- or two-digit numeric codes. Use the tables in "Interpreting Fault History" to decipher the codes. When an error first occurs, record the error message and code, then cycle power to the printer to see if the error recurs. Accessing Fault History 1. View the printer's fault history on the front panel. a. Enter Menus, then select Support Menu | Service Tools Menu | Fault History. b. Select Engine Errors or Jam Errors to display the errors. 2. Print (if possible) the Usage Profile from the printer's front panel Support Menu. Fault history information for Engine Errors and Jams is detailed in this report log. 3. If the printer is connected to a network and has a TCP/IP address, view the printer's web page using a web browser. a. Open a web browser. b. Enter the printer's IP address as the URL. c. Select the "Jobs" tab and click the Usage Profile link. You can then click a link to view or to print the Usage Profile. Phaser 4400 Laser Printer Service Manual 2-5