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Custom Tones IVR

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P-2002 Series User's Guide Table 12 VoIP (continued) LABEL DESCRIPTION SIP Server Port Enter the SIP server's listening port for SIP in this field. Leave this field set to the default if your VoIP service provider did not give you a server port number for SIP. REGISTER Enter the SIP register server's address in this field. Server Address If you were not given a register server address, then enter the address from the SIP Server Address field again here. REGISTER Server Port Enter the SIP register server's listening port for SIP in this field. If you were not given a register server port, then enter the port from the SIP Server Port field again here. SIP Service Domain Enter the SIP service domain name in this field (the domain name that comes after the @ symbol in a full SIP URI). You can use up to 127 ASCII Extended set characters. Authentication User ID This is the user name for registering this SIP account with the SIP register server. Type the user name exactly as it was given to you. You can use up to 95 ASCII characters. Authentication Type the password associated with the user name above. You can use up to 95 Password ASCII Extended set characters. Sending Caller Select this check box to show identification information when you make VoIP phone ID calls. Clear the check box to not show identification information when you make VoIP phone calls. Incoming Call apply to Phone 1 and Phone 2 correspond to the Prestige's physical PHONE 1 and 2 ports, respectively. Select whether you want to receive calls for this SIP account on Phone 1, Phone 2 or both. If you select both, you will not know which SIP account a call is coming in on. Advanced Settings Click Settings to open a screen where you can configure the Prestige's advanced VoIP settings like SIP server settings, the RTP port range and the coding type. Apply Click Apply to save your changes back to the Prestige. Reset Click Reset to begin configuring this screen afresh. 6.3 Custom Tones (IVR) IVR (Interactive Voice Response) is a feature that allows you to use your telephone to interact with the Prestige device. The Prestige allows you to record custom tones for the Caller Ringing Tone and On Hold Tone functions. The same recordings apply to both the caller ringing and on hold tones. Table 13 Custom Tones Details LABEL Total Time for All Tones Time per Individual Tone Total Number of Tones Recordable DESCRIPTION 120 seconds for all custom tones combined 20 seconds Ten You can record up to ten different custom tones but the total time must be 120 seconds or less. For example you could record up to ten 12-second tones or up to six 20second tones. Chapter 6 VoIP Screens 59

Section	Page
P-2002 Series	1
Copyright	3
Federal Communications Commission (FCC) Interference Statement	4
Safety Warnings	6
ZyXEL Limited Warranty	7
Customer Support	8
Table of Contents	11
List of Figures	17
List of Tables	19
Preface	21
Introducing the Prestige	23
1.1 Prestige VoIP Analog Telephone Adaptor Overview	23
1.2 Prestige 2002L VoIP Analog Telephone Adaptor with Lifeline	23
1.3 Features	23
1.4 LEDs	25
1.5 Applications	26
1.5.1 Make Calls via Internet Telephony Service Provider	26
1.5.2 Make Calls via IP-PBX	27
1.5.3 Make Peer-to-peer Calls	27
Introducing the Web Configurator	29
2.1 Web Configurator Overview	29
2.2 Accessing the Prestige Web Configurator	29
2.3 Resetting the Prestige	31
2.3.1 Procedure To Use The Reset Button	31
2.4 Navigating the Prestige Web Configurator	31
2.5 Common Screen Command Buttons	33
System Screens	35
3.1 System Overview	35
3.2 General Setup	35
3.2.1 Domain Name	35
3.3 General Setup Configuration	35
3.4 Configuring Password	36
3.5 Pre-defined NTP Time Servers List	37
3.6 Configuring Time Setting	37
Ethernet Screens	41
4.1 ETHERNET Overview	41
4.1.1 IP Address and Subnet Mask	41
4.1.2 DNS Server Address Assignment	41
4.1.3 PPPoE Encapsulation	42
4.2 Configuring Ethernet	42
4.3 Configuring the Ethernet Management Port	44
Introduction to VoIP	45
5.1 Introduction to VoIP	45
5.2 Introduction to SIP	45
5.2.1 SIP Identities	45
5.2.1.1 SIP Number	45
5.2.1.2 SIP Service Domain	45
5.2.2 SIP Call Progression	46
5.2.3 SIP Servers	46
5.2.3.1 SIP User Agent	46
5.2.3.2 SIP Proxy Server	47
5.2.3.3 SIP Redirect Server	47
5.2.3.4 SIP Register Server	48
5.2.4 RTP	48
5.3 NAT	48
5.3.1 NAT Example	49
5.3.2 NAT Types	49
5.3.2.1 Full Cone NAT	50
5.3.2.2 Restricted Cone NAT	51
5.3.2.3 Port Restricted Cone NAT	52
5.3.2.4 Symmetric NAT	52
5.4 NAT and SIP	53
5.4.1 SIP ALG	53
5.4.2 Use NAT Address on SIP and RTP	53
5.4.3 STUN	54
5.4.4 Outbound Proxy	54
5.5 Pulse Code Modulation	54
5.6 Voice Coding	54
5.6.1 G.711	55
5.6.2 G.729	55
5.7 PSTN Call Setup Signaling	55
5.8 MWI (Message Waiting Indication)	55
VoIP Screens	57
6.1 VoIP Introduction	57
6.2 VoIP Configuration	57
6.3 Custom Tones (IVR)	59
6.3.0.1 Recording Custom Tones	60
6.3.0.2 Listening to Custom Tones	60
6.3.0.3 Deleting Custom Tones	60
6.4 Advanced VoIP Settings Configuration	60
6.5 Quality of Service (QoS)	64
6.5.1 Type Of Service (ToS)	64
6.5.2 DiffServ	64
6.5.2.1 DSCP and Per-Hop Behavior	65
6.5.3 VLAN	65
6.6 QoS Configuration	65
Phone	67
7.1 Phone Introduction	67
7.1.1 Voice Activity Detection/Silence Suppression	67
7.1.2 Comfort Noise Generation	67
7.1.3 Echo Cancellation	67
7.2 Phone Port Configuration	67
7.3 Supplementary Phone Services Overview	69
7.3.1 The Flash Key	69
7.3.2 Europe Type Supplementary Phone Services	69
7.3.2.1 European Call Hold	70
7.3.2.2 European Call Waiting	70
7.3.2.3 European Call Transfer	71
7.3.2.4 European Three-Way Conference	71
7.3.3 USA Type Supplementary Services	71
7.3.3.1 USA Call Hold	71
7.3.3.2 USA Call Waiting	72
7.3.3.3 USA Call Transfer	72
7.3.3.4 USA Three-Way Conference	72
7.4 Common Phone Configuration	72
Phone Book	75
8.1 Phone Book Introduction	75
8.1.1 Speed Dial	75
8.1.1.1 Peer-to-Peer Calls	75
8.1.2 Lifeline (Prestige 2002L)	75
8.2 Speed Dial Configuration	75
8.3 Call Forward	77
8.4 Lifeline Configuration (Prestige 2002L)	80
Logs	81
9.1 Viewing Logs	81
9.2 Log Message Descriptions	82
Maintenance	85
10.1 Maintenance Overview	85
10.2 Status Screen	85
10.3 F/W Upload Screen	86
10.4 Configuration Screen	88
10.4.1 Backup Configuration	89
10.4.2 Restore Configuration	89
10.4.3 Back to Factory Defaults	90
10.5 Restart Screen	91
Phone Usage	93
11.1 Dialing a Telephone Number	93
11.2 Using Speed Dial to Dial a Telephone Number	93
11.3 Internal Calls	93
11.4 Checking the Prestige’s IP Address	93
11.5 Auto Firmware Upgrade	94
Troubleshooting	95
12.1 Problems Starting Up the Prestige	95
12.2 Problems with the LAN or PC LED	95
12.3 Problems with the LAN Interface	96
12.4 Problems with Internet Access	96
12.5 Problems with the Web Configurator	97
12.6 Problems with the Password	97
12.7 Problems with Telephone or Telephone Port	98
12.8 Problems with Voice Service	98
12.9 Pop-up Windows, JavaScripts and Java Permissions	99
12.9.1 Internet Explorer Pop-up Blockers	99
12.9.1.1 Disable Pop-up Blockers	99
12.9.1.2 Enable Pop-up Blockers with Exceptions	100
12.9.2 JavaScripts	102
12.9.3 Java Permissions	104
12.9.3.1 JAVA (Sun)	105
Product Specifications	107
Setting up Your Computer’s IP Address	111
IP Subnetting	123
PPPoE	131
Internal SPTGEN	133
Index	161
Numerics	161
A	161
B	161
C	161
D	162
E	162
F	162
G	163
H	163
I	163
J	163
K	163
L	163
M	164
N	164
O	164
P	164
Q	165
R	165
S	166
T	167
U	167
V	167
W	167

Match case Limit results 1 per page

P-2002 Series User’s Guide

Chapter 6 VoIP Screens

6.3

Custom Tones (IVR)

IVR (Interactive Voice Response) is a feature that allows you to use your telephone to interact

with the Prestige device. The Prestige allows you to record custom tones for the

Caller

Ringing Tone

and

On Hold Tone

functions. The same recordings apply to both the caller

ringing and on hold tones.

SIP Server Port

Enter the SIP server’s listening port for SIP in this field. Leave this field set to the

default if your VoIP service provider did not give you a server port number for SIP.

Server Address

Enter the SIP register server’s address in this field.

If you were not given a register server address, then enter the address from the

SIP Server Address

field again here.

Server Port

Enter the SIP register server’s listening port for SIP in this field.

If you were not given a register server port, then enter the port from the

SIP

Server Port

field again here.

SIP Service

Domain

Enter the SIP service domain name in this field (the domain name that comes after

the @ symbol in a full SIP URI). You can use up to 127 ASCII Extended set

characters.

Authentication

User ID

This is the user name for registering this SIP account with the SIP register server.

Type the user name exactly as it was given to you. You can use up to 95 ASCII

characters.

Authentication

Password

Type the password associated with the user name above. You can use up to 95

ASCII Extended set characters.

Sending Caller

Select this check box to show identification information when you make VoIP phone

calls. Clear the check box to not show identification information when you make VoIP

phone calls.

Incoming Call

apply to

Phone 1

and

Phone 2

correspond to the Prestige’s physical

PHONE 1

and

ports,

respectively. Select whether you want to receive calls for this SIP account on

Phone

Phone 2

or both. If you select both, you will not know which SIP account a call is

coming in on.

Advanced

Settings

Click

Settings

to open a screen where you can configure the Prestige’s advanced

VoIP settings like SIP server settings, the RTP port range and the coding type.

Apply

Click

Apply

to save your changes back to the Prestige.

Reset

Click

Reset

to begin configuring this screen afresh.

Table 12

VoIP (continued)

LABEL

DESCRIPTION

Table 13

Custom Tones Details

LABEL

DESCRIPTION

Total Time for All Tones

120 seconds for all custom tones combined

Time per Individual Tone

20 seconds

Total Number of Tones

Recordable

Ten

You can record up to ten different custom tones but the total time must

be 120 seconds or less.

For example you could record up to ten 12-second tones or up to six 20-

second tones.