ZyXEL P-2002 User Guide - Page 98
Problems with Telephone or Telephone Port, Problems with Voice Service
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P-2002 Series User's Guide 12.7 Problems with Telephone or Telephone Port Table 40 Troubleshooting Telephone PROBLEM CORRECTIVE ACTION There is no dial tone or I can't make or receive calls. or There is beeping instead of the dial tone. Check the telephone connections and telephone wire. Beeping means that there is not a SIP account registered for the phone to use. You can check the Prestige's IP addresses and VoIP status in the Maintenance Status screen. Make sure you have the VoIP screen properly configured. If you configured a SIP account to receive calls on only one of the phone ports, make sure your phone is connected to that port. Make sure you have the Phone Port screen properly configured. If you configured a phone port to only use one of the SIP accounts for outgoing calls, make sure that SIP account is properly configured and active (see the VoIP and Maintenance Status screens). There is a beep A single beep before the dial tone indicates that there is a voice message for SIP before the dial tone. account 1. Two beeps before the dial tone indicate that there is a voice message for SIP account 2. Use your voice service provider's instructions to check your voice messages. 12.8 Problems with Voice Service Table 41 Troubleshooting Voice Service PROBLEM CORRECTIVE ACTION After the VoIP is configured and working, others are unable to call you or you lose your connection during a call. There is a NAT router between the Prestige and the SIP server. This could be caused by a short NAT UDP session timeout on the NAT router. When the SIP session's entry in the NAT table times out, the NAT router does not have any record to use for forwarding VoIP traffic to the Prestige. If possible, set the NAT router to use a longer NAT UDP session timeout. Otherwise, try one of the following: • Shorten the registration expiration period (see the Expiration Duration field in the VoIP Advanced screen) in order to cause the Prestige to re-register with the SIP register server more frequently. Note that this will not help if the SIP register server enforces a long registration expiration period (since the Prestige will also use the period set by the SIP register server). • Use STUN. If your VoIP service provider does not have a STUN server, you can still enable STUN and enter the IP address and port number of the SIP server in the STUN server fields. This causes the Prestige to send STUN requests to the SIP server. While this will not make STUN work (since there won't be any responses to the STUN requests), it should keep the NAT UDP session in the NAT router. 98 Chapter 12 Troubleshooting