ZyXEL Vantage Report 2.3 User Guide - Page 583
Troubleshooting
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CHAPTER 16 Troubleshooting This chapter offers some suggestions to solve problems you might encounter. I cannot start the Vantage Report sever. 1 Make sure the following system variables are defined. PATH=%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem Do the following to check these variables in different operating systems. • In Windows 2000, click Start > Settings > Control Panel > System > Advanced > Environment Variables. • In Windows XP, click Start > Control Panel > System > Advanced > Environment Variables. • In Windows Vista/7, click Start > Control Panel > System > Advanced system settings > Advanced > Environment Variables. Make sure the variables are in the System Variables box. 2 If the problem continues, follow these steps to collect logs. • Edit the file \vrpt\conf\log4j.properties. Change the following: log4j.logger.com.zyxel.vantage.vrpt = INFO log4j.logger.com.zyxel.vantage.web = INFO To: log4j.logger.com.zyxel.vantage.vrpt = DEBUG log4j.logger.com.zyxel.vantage.web = DEBUG • Restart the Vantage Report server. • Get the log files from the \vrpt\log folder and send them to your local vendor. There is no information in any report for my device. Vantage Report User's Guide 583