3Com 3102 User Guide - Page 101
NBX 3105 and 1105 Attendant Consoles
UPC - 662705506043
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10 NBX 3105 AND 1105 ATTENDANT CONSOLES NBX Attendant Consoles and the NBX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently. Although receptionists are the primary users of the Attendant Console and CAS, the two can also be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers. This chapter covers these features: ■ NBX Attendant Console - A device that works along with NBX Telephones to increase call handling capability. In many offices, the Attendant Console is used by a receptionist or switchboard operator, who is referred to in this guide as "the receptionist." ■ Complement Attendant Software (CAS) - A software application that allows a receptionist to answer and route calls using a personal computer. Your administrator installs the Complement Attendant Software on your computer from the NBX Resource Pack CD. The Attendant Console and Complement Attendant Software can be used at the same time. However: ■ When incoming calls appear on the Attendant Console, you must handle them using the buttons of the console. ■ When calls appear on the CAS computer screen, you must handle them using the mouse and the CAS software features.