3Com 3102 User Guide - Page 56

Answering a Call, Caller ID, Answering a Second Call, Speaker, NBX NetSet > User

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56 CHAPTER 7: STANDARD FEATURES Answering a Call To answer an incoming call, pick up the handset. Or if you are using an NBX Business Telephone you can press the Speaker button. If you are using an NBX 3101SP Basic Telephone, you can press (Speaker). Caller ID The display panel on your NBX Telephone shows the name and extension of an internal caller. For an external caller, if your organization purchases Caller ID service from your telephone company and if the external caller allows Caller ID information to be broadcast, the display panel shows the external caller's name and telephone number. An unanswered call on any telephone on the NBX system is forwarded to the call coverage point that you specify in NBX NetSet > User Information > Call Forward. To specify the number of times that your telephone rings before the call is forwarded or to specify where you want the call to go, see "Setting Your Call Coverage Point" later in this chapter. Answering a On NBX Business Telephones or 3101 and 3101SP Basic Telephones, Second Call when a new call arrives while you are on a call: 1 Press Hold (3102, 1102, 2102, 2102-IR) or the current call on hold. (3101, 3101SP) to put 2 Press the Access button for the line on which the new call is arriving. 3 To return to the earlier call, hang up the new call, or put it on hold, or transfer it, and then press the Access button for the original call. On the NBX 2101 Basic Telephone, use Table 11 to manage the two lines. Table 11 Managing Multiple Calls on the NBX 2101 Basic Telephone Line A Active call Line B Ringing Active call On hold How to Manage New Calls To answer the incoming call, press Call Toggle. (If you do not answer, the system sends the second call to your call coverage point.) To toggle to the call that is on hold, press Call Toggle. To return to the first call, press Call Toggle.

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56
C
HAPTER
7: S
TANDARD
F
EATURES
Answering a Call
To answer an incoming call, pick up the handset. Or if you are using an
NBX Business Telephone you can press the
Speaker
button. If you are
using an NBX 3101SP Basic Telephone, you can press
(Speaker).
Caller ID
The display panel on your NBX Telephone shows the name and extension
of an internal caller. For an external caller, if your organization purchases
Caller ID service from your telephone company and if the external caller
allows Caller ID information to be broadcast, the display panel shows the
external caller’s name and telephone number.
An unanswered call on any telephone on the NBX system is forwarded to
the call coverage point that you specify in
NBX NetSet > User
Information > Call Forward
. To specify the number of times that your
telephone rings before the call is forwarded or to specify where you want
the call to go, see
“Setting Your Call Coverage Point”
later in this chapter.
Answering a
Second Call
On NBX Business Telephones or 3101 and 3101SP Basic Telephones,
when a new call arrives while you are on a call:
1
Press
Hold
(3102, 1102, 2102, 2102-IR) or
(3101, 3101SP) to put
the current call on hold.
2
Press the Access button for the line on which the new call is arriving.
3
To return to the earlier call, hang up the new call, or put it on hold, or
transfer it, and then press the Access button for the original call.
On the NBX 2101 Basic Telephone, use
Table 11
to manage the two lines.
Table 11
Managing Multiple Calls on the NBX 2101 Basic Telephone
Line A
Line B
How to Manage New Calls
Active call
Ringing
To answer the incoming call, press Call Toggle. (If
you do not answer, the system sends the second call
to your call coverage point.)
Active call
On hold
To toggle to the call that is on hold, press Call
Toggle. To return to the first call, press Call Toggle.