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3Com 3102 User Guide - Page 117

NBX NetSet > User Information > Call Forward, Hands Free Active on Intercom - business ip phone

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Troubleshooting Problems 117 Table 16 Possible Problems (continued) Possible Problem Suggested Solutions When I dial 9 or 8 to access an outside line, the display panel shows "All Ports Busy." No outside lines are available. Try again in a few minutes. After I call another user in my organization, I hear a tone but no ringing. The other user may have the Hands Free Active on Intercom feature enabled. Begin speaking after you hear the tone. For details, see "Telephone Buttons and Controls" in Chapter 2 or Chapter 3. On my NBX Business Telephone, all incoming internal calls come over my speaker phone. You have the Hands Free Active on Intercom feature enabled. For details, see "Telephone Buttons and Controls" in Chapter 2 or Chapter 3. When I try to access the Ask your administrator to verify the IP address that you NBX NetSet utility, I do not typed into your web browser. get a response after I type the NBX system's IP address and press Enter. I am unable to log in to the NBX NetSet utility. You must set up your voice mail before you can use the NBX NetSet utility. Press the MSG button. The prompts guide you through the setup. Then use your voice mail password to access the NBX NetSet utility. If you are on an analog telephone, see "Setting Up Your Password and Voice Mail for the First Time" in Chapter 1. My telephone is not forwarding my incoming calls to my voice mailbox. In NBX NetSet > User Information > Call Forward, verify that you have selected Forward to Voice Mail as your call coverage point. For details, see "Setting Your Call Coverage Point" in Chapter 7. On my NBX Business Telephone, I added a One-Touch speed dial, but the telephone does not dial that number. Use only numeric characters in your Speed Dial setup. For details, see "Special Case: One-Touch Speed Dials" in Chapter 8. I try to pick up a call ringing The telephone that you are using to pick up the call on another telephone using may not be in the same group as the telephone that is Directed Call Pickup, but it ringing and the telephone group to which the ringing fails. telephone belongs does not allow nonmember pickup. See "Call Pickup" in Chapter 9. My telephone keeps ringing after I pick up the handset. ■ Your telephone may have lost connection to the system immediately after a call came in. Remove the Ethernet cord from the jack, then re-insert it into the wall jack. ■ Wait a few seconds. If the telephone continues to ring, disconnect the electrical power for your telephone, and then plug it back in.

Section	Page
NBX® Telephone Guide	1
About This Guide	9
Conventions	10
Documentation	11
Comments on the Documentation	11
Getting Started	13
Setting Up Your Password and Voice Mail for the First Time	13
NBX NetSet Utility	15
Starting the NBX NetSet Utility	15
Navigation and Shortcut Icons in the NBX NetSet Utility	16
Quick Reference Guides	16
NBX 3102 Business Telephone	17
Telephone Buttons and Controls	18
Programmable Access Buttons	21
Status Lights for System Appearance Buttons	22
NBX 1102, 2102, and 2102-IR Business Telephones	23
Telephone Buttons and Controls	24
Programmable Access Buttons	27
Status Lights for System Appearance Buttons	28
NBX 3101 and 3101SP Basic Telephones	29
Telephone Buttons and Controls	30
Programmable Access Buttons	32
Status Lights for System Appearance Buttons	33
NBX 2101 Basic Telephone	35
Telephone Buttons and Controls	36
Programmable Access Buttons	38
Status Icons	38
NBX Messaging	39
NBX Messaging Components	40
Important Considerations	40
Changing Your Password	41
Security Tips	41
Changing Your Name Announcement and Personal Greeting	42
Listening to NBX Messages	42
Message Indicators	43
LIstening from Your Computer	43
LIstening from Your NBX Telephone	44
Listening from Any Internal NBX Telephone	44
Listening from an External Location	44
Managing Your Messages	45
Information About Your Messages	45
Replying to a Message	46
Forwarding a Message	47
Creating and Sending a Message	48
Creating Personal Voice Mail Group Lists	49
Modifying or Deleting Groups	50
Marking a Message as Private or Urgent	51
Forwarding Incoming Calls to Your Call Coverage Point	51
Other Ways to Manage Your Voice Mail Messages	52
Other Kinds of Mailboxes	52
Greeting-Only Mailbox	52
Phantom Mailbox	53
Group Mailbox	53
Standard Features	55
Answering a Call	56
Caller ID	56
Answering a Second Call	56
Using the NBX Telephone Display Panel	57
Tips on Using the Lists	58
More Ways to Dial a Call	59
An Internal Call	59
An External Call	59
Redialing a Call	60
Setting Your Call Coverage Point	60
Putting a Call on Hold	61
Dialing Another Call	61
More Than One Call	62
Transferring a Call	63
Announced (Screened) Transfer	64
Blind Transfer	64
Direct Mail Transfer	64
Establishing a Conference Call	65
Disconnecting the Last Person That You Called	66
More About Conference Calls	66
Setting the Volume	67
Personalizing Your Telephone	69
Guidelines About Features on NBX Telephones	70
Ringer Tones	70
Speed Dials	70
Personal Speed Dials	71
System-wide Speed Dials	72
Special Case: One-Touch Speed Dials	73
Printing Speed Dial Lists and Labels	74
Off-Site Notification	75
Do Not Disturb	78
Preventing Unauthorized Use of Your Telephone	79
Telephone Locking	80
Call Permissions	80
Class of Service Override	81
Using a Headset	82
With the NBX 3102 Business Telephone	82
General Headset Instructions	83
Returning to the Headset After a Long Delay	84
Palm Integration	84
Getting More from Your Telephone System	85
Listening to Your Messages in Your E-mail or Browser	86
Account (Billing) Codes	86
Caller ID	87
Internal and External Caller ID	87
Calling Line Identity Restriction (CLIR)	87
Call Pickup	88
Directed Call Pickup on a Specific Telephone	89
Group Call Pickup	89
Hunt Groups and Calling Groups	89
Hunt Groups	90
Calling Groups	92
Group Membership	92
Call Park	93
Paging	94
Dialing a Call to a Remote Office	95
Using Unique Extensions	95
Using Site Codes	96
Bridged Extensions	97
Delayed Ringing	97
Using Pulse Dialing	98
Using a Feature Code	98
Using a Mapped Button	98
Using a Personal Speed Dial	98
Additional Applications	99
NBX 3105 and 1105 Attendant Consoles	101
NBX Attendant Console	102
Access Buttons	102
Feature Buttons	102
Attendant Console Labels	105
Complement Attendant Software	106
Managing Calls	107
Telephone Installation and Maintenance	109
Connecting the Telephone	109
Installing the 3102 Telephone Label Plate	111
Attaching and Adjusting the 3101/3102/3105 Support Bracket	111
Attaching and Adjusting the 1102/2101/2102 Support Bracket	113
Low-Profile and High-Profile Positions	113
Wall-Mount Position	114
Security Wall-Mount Bracket	115
Opening the 3105 Attendant Console Label Cover	115
Moving Your Telephone	115
Swapping Telephones	115
Cleaning Your Telephone	116
Troubleshooting Problems	116

Match case Limit results 1 per page

Troubleshooting Problems

117

When I dial 9 or 8 to access

an outside line, the display

panel shows “All Ports

Busy.”

No outside lines are available. Try again in a few

minutes.

After I call another user in

my organization, I hear a

tone but no ringing.

The other user may have the

Hands Free Active on

Intercom

feature enabled. Begin speaking after you

hear the tone. For details, see

“Telephone Buttons and

Controls”

Chapter 2

Chapter 3

On my NBX Business

Telephone, all incoming

internal calls come over my

speaker phone.

You have the

Hands Free Active on Intercom

feature

enabled. For details, see

“Telephone Buttons and

Controls”

Chapter 2

Chapter 3

When I try to access the

NBX NetSet utility, I do not

get a response after I type

the NBX system’s IP

address

and press

Enter

Ask your administrator to verify the IP address that you

typed into your web browser.

I am unable to log in to the

NBX NetSet utility.

You must set up your voice mail before you can use the

NBX NetSet utility. Press the

MSG

button. The prompts

guide you through the setup. Then use your voice mail

password to access the NBX NetSet utility. If you are on

an analog telephone, see

“Setting Up Your Password

and Voice Mail for the First Time”

Chapter 1

My telephone is not

forwarding my incoming

calls to my voice mailbox.

NBX NetSet > User Information > Call Forward,

verify that you have selected

Forward to Voice Mail

as your call coverage point. For details, see

“Setting

Your Call Coverage Point”

Chapter 7

On my NBX Business

Telephone, I added a

One-Touch speed dial, but

the telephone does not dial

that number.

Use only numeric characters in your Speed Dial setup.

For details, see

“Special Case: One-Touch Speed Dials”

Chapter 8

I try to pick up a call ringing

on another telephone using

Directed Call Pickup, but it

fails.

The telephone that you are using to pick up the call

may not be in the same group as the telephone that is

ringing and the telephone group to which the ringing

telephone belongs does not allow nonmember pickup.

See

“Call Pickup”

Chapter 9

My telephone keeps

ringing after I pick up the

handset.

■

Your telephone may have lost connection to the

system immediately after a call came in. Remove the

Ethernet cord from the jack, then re-insert it into

the wall jack.

■

Wait a few seconds. If the telephone continues to

ring, disconnect the electrical power for your

telephone, and then plug it back in.

Table 16

Possible Problems (continued)

Possible Problem