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3Com 3102 User Guide - Page 120

3Com 3102 - NBX Business Phone VoIP Manual

UPC - 662705506043

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120 INDEX Class of Service (CoS) override 81 cleaning telephones 116 CLIR 87 codes account and billing 86 NBX Feature Codes Guide 9 Complement Attendant Software (CAS) computer screens and tabs 106 features 106 introduction 101 keyboard shortcuts 107 Conference button 1102, 2102, 2102-IR Business Telephones 25 3102 Business Telephone 19 conference calls adding parties 65 dropping last party 66 introduction 65 connecting a headset 3102 Business Telephone 20, 82 other telephones 83 connecting telephones caution, RJ-45 versus RJ-11 jacks 110 electrical power 109 conventions, typographical 10 creating voice mail messages 48 D delayed ringing 97 dial tone, troubleshooting an NBX Telephone 116 dialing calls other methods 59 redial 60 release with headset 82 switching from pulse to tone 98 Direct Mail Transfer button 1102, 2102, 2102-IR Business Telephones 27 1105 Attendant Console 104 3102 Business Telephone 21 3105 Attendant Console 103 direct mail transfer, overview 64 directed call pickup 89 display panel 1102, 2102, 2102-IR Business Telephones 24 2101 Basic Telephone 36 3101 and 3101SP Basic Telephones 31 3102 Business Telephone 19 call logs, user directory, and speed dial lists 57 icons, 2101 Basic Telephone 38 Do Not Disturb feature 78 dual tone multi-frequency (DTMF) dialing 98 dynamic hunt groups 90, 91 E electrical shock, avoiding 116 e-mail getting voice mail messages in 52 notification of voice mail messages 75 external paging 94 external telephone calls, dialing 59 F Feature button 1102, 2102, and 2102-IR Business Telephone 27 2101 Basic Telephone 37 3101 and 3101SP Basic Telephones 33 3102 Business Telephone 21 Feature Codes Guide in NBX NetSet utility 13 feature settings CLIR-All 88 Do Not Disturb 79, 80 Forward Calls to Mail 52 Find/Phone Tab, Complement Attendant Software (CAS) 106 Flash button 1102, 2102, 2102-IR Business Telephones 27 forgot my password 41, 42 forwarding calls directly to another user's mailbox 64 to your call coverage point 60 to your voice mailbox 60 to your voice mailbox from a Basic Telephone 51 to your voice mailbox from a Business Telephone 51 unanswered calls 60 forwarding voice mail messages 47 Fwd Mail button 1102, 2102, and 2102-IR Business Telephones 26 3102 Business Telephone 19 using 51

Section	Page
NBX® Telephone Guide	1
About This Guide	9
Conventions	10
Documentation	11
Comments on the Documentation	11
Getting Started	13
Setting Up Your Password and Voice Mail for the First Time	13
NBX NetSet Utility	15
Starting the NBX NetSet Utility	15
Navigation and Shortcut Icons in the NBX NetSet Utility	16
Quick Reference Guides	16
NBX 3102 Business Telephone	17
Telephone Buttons and Controls	18
Programmable Access Buttons	21
Status Lights for System Appearance Buttons	22
NBX 1102, 2102, and 2102-IR Business Telephones	23
Telephone Buttons and Controls	24
Programmable Access Buttons	27
Status Lights for System Appearance Buttons	28
NBX 3101 and 3101SP Basic Telephones	29
Telephone Buttons and Controls	30
Programmable Access Buttons	32
Status Lights for System Appearance Buttons	33
NBX 2101 Basic Telephone	35
Telephone Buttons and Controls	36
Programmable Access Buttons	38
Status Icons	38
NBX Messaging	39
NBX Messaging Components	40
Important Considerations	40
Changing Your Password	41
Security Tips	41
Changing Your Name Announcement and Personal Greeting	42
Listening to NBX Messages	42
Message Indicators	43
LIstening from Your Computer	43
LIstening from Your NBX Telephone	44
Listening from Any Internal NBX Telephone	44
Listening from an External Location	44
Managing Your Messages	45
Information About Your Messages	45
Replying to a Message	46
Forwarding a Message	47
Creating and Sending a Message	48
Creating Personal Voice Mail Group Lists	49
Modifying or Deleting Groups	50
Marking a Message as Private or Urgent	51
Forwarding Incoming Calls to Your Call Coverage Point	51
Other Ways to Manage Your Voice Mail Messages	52
Other Kinds of Mailboxes	52
Greeting-Only Mailbox	52
Phantom Mailbox	53
Group Mailbox	53
Standard Features	55
Answering a Call	56
Caller ID	56
Answering a Second Call	56
Using the NBX Telephone Display Panel	57
Tips on Using the Lists	58
More Ways to Dial a Call	59
An Internal Call	59
An External Call	59
Redialing a Call	60
Setting Your Call Coverage Point	60
Putting a Call on Hold	61
Dialing Another Call	61
More Than One Call	62
Transferring a Call	63
Announced (Screened) Transfer	64
Blind Transfer	64
Direct Mail Transfer	64
Establishing a Conference Call	65
Disconnecting the Last Person That You Called	66
More About Conference Calls	66
Setting the Volume	67
Personalizing Your Telephone	69
Guidelines About Features on NBX Telephones	70
Ringer Tones	70
Speed Dials	70
Personal Speed Dials	71
System-wide Speed Dials	72
Special Case: One-Touch Speed Dials	73
Printing Speed Dial Lists and Labels	74
Off-Site Notification	75
Do Not Disturb	78
Preventing Unauthorized Use of Your Telephone	79
Telephone Locking	80
Call Permissions	80
Class of Service Override	81
Using a Headset	82
With the NBX 3102 Business Telephone	82
General Headset Instructions	83
Returning to the Headset After a Long Delay	84
Palm Integration	84
Getting More from Your Telephone System	85
Listening to Your Messages in Your E-mail or Browser	86
Account (Billing) Codes	86
Caller ID	87
Internal and External Caller ID	87
Calling Line Identity Restriction (CLIR)	87
Call Pickup	88
Directed Call Pickup on a Specific Telephone	89
Group Call Pickup	89
Hunt Groups and Calling Groups	89
Hunt Groups	90
Calling Groups	92
Group Membership	92
Call Park	93
Paging	94
Dialing a Call to a Remote Office	95
Using Unique Extensions	95
Using Site Codes	96
Bridged Extensions	97
Delayed Ringing	97
Using Pulse Dialing	98
Using a Feature Code	98
Using a Mapped Button	98
Using a Personal Speed Dial	98
Additional Applications	99
NBX 3105 and 1105 Attendant Consoles	101
NBX Attendant Console	102
Access Buttons	102
Feature Buttons	102
Attendant Console Labels	105
Complement Attendant Software	106
Managing Calls	107
Telephone Installation and Maintenance	109
Connecting the Telephone	109
Installing the 3102 Telephone Label Plate	111
Attaching and Adjusting the 3101/3102/3105 Support Bracket	111
Attaching and Adjusting the 1102/2101/2102 Support Bracket	113
Low-Profile and High-Profile Positions	113
Wall-Mount Position	114
Security Wall-Mount Bracket	115
Opening the 3105 Attendant Console Label Cover	115
Moving Your Telephone	115
Swapping Telephones	115
Cleaning Your Telephone	116
Troubleshooting Problems	116

Match case Limit results 1 per page

120

NDEX

Class of Service (CoS) override

cleaning telephones

116

CLIR

codes

account and billing

NBX Feature Codes Guide

Complement Attendant Software (CAS)

computer screens and tabs

106

features

106

introduction

101

keyboard shortcuts

107

Conference button

1102, 2102, 2102-IR Business Telephones

3102 Business Telephone

conference calls

adding parties

dropping last party

introduction

connecting a headset

3102 Business Telephone

20, 82

other telephones

connecting telephones

caution, RJ-45 versus RJ-11 jacks

110

electrical power

109

conventions, typographical

creating voice mail messages

delayed ringing

dial tone, troubleshooting an NBX Telephone

116

dialing calls

other methods

redial

release with headset

switching from pulse to tone

Direct Mail Transfer button

1102, 2102, 2102-IR Business Telephones

1105 Attendant Console

104

3102 Business Telephone

3105 Attendant Console

103

direct mail transfer, overview

directed call pickup

display panel

1102, 2102, 2102-IR Business Telephones

2101 Basic Telephone

3101 and 3101SP Basic Telephones

3102 Business Telephone

call logs, user directory, and speed dial lists

icons, 2101 Basic Telephone

Do Not Disturb feature

dual tone multi-frequency (DTMF) dialing

dynamic hunt groups

90, 91

electrical shock, avoiding

116

e-mail

getting voice mail messages in

notification of voice mail messages

external paging

external telephone calls, dialing

Feature button

1102, 2102, and 2102-IR Business Telephone

2101 Basic Telephone

3101 and 3101SP Basic Telephones

3102 Business Telephone

Feature Codes Guide in NBX NetSet utility

feature settings

CLIR-All

Do Not Disturb

79, 80

Forward Calls to Mail

Find/Phone Tab, Complement Attendant Software

(CAS)

106

Flash button

1102, 2102, 2102-IR Business Telephones

forgot my password

41, 42

forwarding calls

directly to another user’s mailbox

to your call coverage point

to your voice mailbox

to your voice mailbox from a Basic

Telephone

to your voice mailbox from a Business

Telephone

unanswered calls

forwarding voice mail messages

Fwd Mail button

1102, 2102, and 2102-IR Business

Telephones

3102 Business Telephone

using