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Brother International DCP 585CW Network Users Manual - English - Page 165

Troubleshooting, Overview, General problems

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13 Troubleshooting 13 Overview 13 This chapter explains how to resolve typical network problems you may encounter when using the machine. If, after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center at: http://solutions.brother.com. This chapter is divided into the following sections: „ General problems „ Network print software installation problems „ Printing problems „ Scanning and PC-FAX problems „ Protocol-specific troubleshooting „ Wireless network specific troubleshooting General problems 13 CD-ROM is inserted, but does not start automatically 13 If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM. In this case, execute Start.exe in the root directory of the CD-ROM. How to reset the Brother print server to factory default 13 You can reset the print server back to its default factory settings (resetting all information such as the password and IP address information). (See Restoring the network settings to factory default on page 124.) My computer cannot find the machine/print server My machine/print server does not appear in the window of Remote Setup, BRAdmin Light or BRAdmin Professional 13 13 155

Section	Page
NETWORK USER’S GUIDE	1
Table of Contents	6
1 Introduction	11
Overview	11
Network features	12
Network printing	12
Network scanning	12
Network PC-FAX (Not available for DCP models)	12
Network PhotoCapture Center™	12
Management utilities	13
Internet Fax/Scan to E-mail Server (MFC-6490CW and MFC-6890CDW: standard, MFC-5890CN: available as a download)	13
Types of Network Connections	14
Wired network connection example	14
Peer-to-Peer printing using TCP/IP	14
Network Shared Printing	15
Wireless network connection examples	16
Connected to a computer with an access point on the network (Infrastructure mode)	16
Connected to a wireless capable computer without an access point on the network (Ad-hoc mode)	16
Protocols	17
TCP/IP protocols and functions	17
DHCP/BOOTP/RARP	17
APIPA	17
DNS client	17
LPR/LPD	17
SMTP client (For MFC-6490CW and MFC-6890CDW)	17
Port9100	17
mDNS	17
TELNET	18
SNMP	18
Web Services	18
FTP client (For MFC-5890CN, MFC-6490CW and MFC-6890CDW)	18
LDAP (For MFC-6890CDW)	18
IPv6 (For MFC-5490CN, MFC-5890CN, MFC-6490CW, DCP-6690CW and MFC-6890CDW)	18
Other Protocol	18
LLTD	18
2 Configuring your machine for a network with an Ethernet cable connection	19
Overview	19
IP addresses, subnet masks and gateways	19
IP address	19
Subnet mask	20
Gateway (and router)	20
Step by step chart	21
Setting up the IP address and subnet mask	22
Using the BRAdmin Light utility to configure your machine as a network printer	22
BRAdmin Light	22
How to configure your machine using the BRAdmin Light utility	22
Using the control panel to configure your machine for a network	24
Using other methods to configure your machine for a network	24
Changing the print server settings	25
Using the BRAdmin Light utility to change the print server settings	25
Using the BRAdmin Professional utility to change the wireless settings (For Windows®)	26
Using the Remote Setup to change the print server settings (Not available for DCP models)	27
Remote Setup for Windows®	27
Remote Setup for Macintosh®	27
Using the control panel to change the print server settings	27
3 Configuring your machine for a wireless network (Not available for MFC-5490CN and MFC-5890CN)	28
Overview	28
Wireless network terms and concepts	29
SSID (Service Set Identifier) and channels	29
Authentication and encryption	29
Authentication methods	29
Encryption methods	30
Network Key	30
Step by step chart for wireless network configuration	31
For Infrastructure mode	31
For Ad-hoc mode	32
Confirm your network environment	33
Connected to a computer with an access point in the network (Infrastructure mode)	33
Connected to a wireless capable computer without an access point in the network (Ad-hoc mode)	33
Confirm your wireless network setup method	34
Configuration using the machine’s control panel Setup Wizard to configure your wireless network machine	34
Configuration using the SES/WPS/AOSS control panel menu (Infrastructure mode only)	34
Configuration using the PIN Method of Wi-Fi Protected Setup™ (Infrastructure mode only)	35
Configuration using the Brother installer application on the CD-ROM to configure your wireless network machine	36
Configuration temporarily using a network cable	36
Configuring your machine for a wireless network	37
Using the Setup Wizard from the control panel	37
For Touchscreen models	39
Using the SES/WPS/AOSS control panel menu to configure your machine for a wireless network	41
For Touchscreen models	43
Using the PIN Method of Wi-Fi Protected Setup™	45
For Touchscreen models	46
Using the Brother automatic installer application on the CD-ROM to configure your machine for a wireless network	47
4 Wireless configuration for Windows® using the Brother installer application (Not available for MFC-5490CN and MFC-5890CN)	48
Configuration in Infrastructure mode	48
Before configuring the wireless settings	48
Configure the wireless settings	49
Configuration using the SES/WPS/AOSS control panel menu (One-Push method)	55
Before configuring the wireless settings	55
Configure the wireless settings	55
Configuration in Ad-hoc Mode	60
Before configuring the wireless settings	60
Configure the wireless settings	60
5 Wireless Configuration for Macintosh® using the Brother installer application (Not available for MFC-5490CN and MFC-5890CN)	68
Configuration in Infrastructure mode	68
Before configuring the wireless settings	68
Configure the wireless settings	69
Configuration using the SES/WPS/AOSS control panel menu (One-Push method)	75
Before configuring the wireless settings	75
Configure the wireless settings	75
Configuration in Ad-hoc Mode	79
Before configuring the wireless settings	79
Configure the wireless settings	79
6 Control panel setup	86
Network menu	86
TCP/IP	86
BOOT Method	86
IP Address	88
Subnet Mask	89
Gateway	90
Node Name	92
WINS Config	93
WINS Server	94
DNS Server	95
APIPA	97
IPv6 (For MFC-5490CN, MFC-5890CN, MFC-6490CW, DCP-6690CW and MFC-6890CDW)	98
Setup Misc. (MFC-5490CN only)	99
Ethernet	99
Setup Wizard (wireless network only)	99
SES/WPS/AOSS (wireless network only)	99
WPS w/PIN code (wireless network only)	99
WLAN Status (wireless network only)	100
Status	100
Signal	101
SSID	102
Comm.Mode	103
Ethernet (wired network only)	104
E-mail/I-FAX (For MFC-6490CW and MFC-6890CDW)	105
Mail Address	105
Setup Server	106
Setup Mail RX	114
Setup Mail TX	119
Setup Relay	122
Scan to FTP (For MFC-5890CN and MFC-6490CW)	125
Passive Mode	125
Port number	125
Creating a user defined File Name	126
Pre-configuring your FTP profiles	126
Scan to FTP (For MFC-6890CDW)	129
Time Zone (For MFC-6490CW and MFC-6890CDW)	132
Windows® Time Zone setting	132
Network I/F (Not available for MFC-5490CN and MFC-5890CN)	133
LDAP (For MFC-6890CDW)	133
Restoring the network settings to factory default	134
Printing the Network Configuration List	135
7 Driver Deployment Wizard (Windows® only)	136
Overview	136
Connection methods	136
Peer-to-Peer	136
Network Shared	137
How to install the Driver Deployment Wizard software	137
Using the Driver Deployment Wizard software	138
8 Network printing from Windows® basic TCP/IP Peer-to-Peer printing	141
Overview	141
Configuring the standard TCP/IP port	142
Printer driver not yet installed	142
Printer driver already installed	142
Other sources of information	143
9 Network printing from a Macintosh®	144
Overview	144
How to choose the print server (TCP/IP)	144
Changing the print server settings	147
Changing the configuration using the Remote Setup (Not available for DCP models)	147
Using the BRAdmin Light utility to change the print server settings	147
Other sources of information	147
10 LDAP operation (For MFC-6890CDW)	148
Overview	148
Changing the LDAP configuration using BRAdmin Professional (For Windows®)	148
LDAP operation using the control panel	150
11 Internet fax and Scan to E-mail (For MFC-6490CW and MFC-6890CDW)	151
Internet fax overview	151
Getting connected	151
Control panel key functions	152
Sending an Internet fax	153
Manually entering text	153
Receiving E-mail or Internet fax	154
Receiving an Internet fax to your computer	154
Forwarding received E-mail and fax messages	154
Relay broadcasting	155
Relay broadcast from your machine	155
Sending to multiple phone numbers:	156
Relay broadcast from your computer	157
Outlook 97/98/2000/2002/2003:	157
TX Verification Mail	158
Setup Mail TX	158
Setup Mail RX	158
Error mail	158
Important information on Internet fax	159
Scan to E-mail Server overview (MFC-6490CW and MFC-6890CDW)	160
12 Security features (For MFC-6490CW and MFC-6890CDW)	163
Overview	163
Security methods for E-mail notification	163
POP before SMTP (PbS)	163
SMTP-AUTH (SMTP Authentication)	163
APOP (Authenticated Post Office Protocol)	163
Using E-mail notification with user authentication	164
Managing your network machine securely using BRAdmin Professional (for Windows®)	164
13 Troubleshooting	165
Overview	165
General problems	165
Network print software installation problems	167
Printing problems	169
Scanning and PC Fax problems	170
Wireless network troubleshooting	172
Wireless setup problems	172
Wireless connection problem	172
LDAP troubleshooting	173
Appendix A	174
Using services	174
Other ways to set the IP address (for advanced users and administrators)	174
Using DHCP to configure the IP address	174
Using BOOTP to configure the IP address	175
Using RARP to configure the IP address	176
Using APIPA to configure the IP address	176
Using ARP to configure the IP address	177
Using the TELNET console to configure the IP address	178
Installation when using a Network Print Queue or Share (printer driver only)	179
Installation when using Web Services (For Windows Vista® users)	180
Appendix B	181
Print server specifications	181
Ethernet wired network	181
Ethernet wireless network	182
Function table and default factory settings	184
Entering Text	189
For Touchscreen models	189
Inserting spaces	189
Making corrections	189
Repeating letters	189
For MFC models	190
For DCP models	191
Appendix C	192
Open Source Licensing Remarks	192
This product includes SNMP software from WestHawk Ltd.	192
OpenSSL statements	193
OpenSSL License	193
Original SSLeay License	194
OpenLDAP Statements	195
This product includes software developed by the OpenLDAP Project.	195
The OpenLDAP Public License Version 2.8, 17 August 2003	196
The OpenLDAP Public License	197
RFC 2251 Full Copyright Statement	197