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Brother International MFC-1870MC Users Manual - English - Page 101

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93 12C H A P T E R T W E L V E Troubleshooting and Maintenance Fax-Back System Brother Customer Service has installed an easy-to-use Fax-Back System, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling. If you can't resolve difficulty with your FAX/MFC using this manual, call our Fax-Back System, and follow the voice prompts to receive faxed instructions about using the system, and an index of Fax-Back subjects. USA: 1-800-521-2846 From within Canada: 1-800-681-9838 The Brother Fax-Back System number (USA only) has been preprogrammed on One Touch Key 01 . Brother Home Page on the World Wide Web You can find more information about Brother products, from product specification sheets to Frequently Asked Questions (FAQs), on the World Wide Web. Visit us at http://www.brother.com Brother Bulletin Board Brother's Bulletin Board Numbers are USA: 1-888-298-3616 From within Canada: 1-514-685-2040

Section	Page
Year 2000 Compliant	2
Table of Contents	3
1 Introduction	9
Using This Manual	9
Finding Information	9
Test Sheet Procedures (for USA only)	9
About Fax Machines	10
Fax Tones and Handshake	10
MFC 1870MC and MFC 1970MC Control Panel Overview	12
2 Installation	13
Caution	13
Packing List	14
Choosing a Location	15
Assembly	15
Attach the document support	15
Attach paper support	16
Install the printing cartridge	16
Install paper	17
Acceptable Paper	18
Connect the handset	18
Connect the power cord	18
Connect the telephone line	19
Special Line Considerations	19
Roll Over Phone Lines	19
Two-Line Phone System	19
Converting Telephone Wall Outlets	20
Installing FAX/MFC, External Two-Line TAD, and Two-Line Telephone	20
Multi-Line Connections (PBX)	21
If you are installing the FAX/MFC to work with a PBX:	21
Custom Features on Your Phone Line	22
Connecting an External Telephone Answering Device (TAD)	22
Sequence	22
Connections	23
Outgoing Message (OGM) on External TAD	24
Connecting an External Telephone	24
3 Fax Settings	25
Setting Dialing Mode (Tone/Pulse)	25
Setting Date and Time	25
Setting Station ID	26
Entering Text	26
Inserting spaces	27
Making corrections	27
Repeating letters	27
Special characters and symbols	27
Storing One Touch Dial Numbers	28
One Touch Dialing	29
Storing Speed Dial Numbers	30
Speed Dialing	30
Changing One Touch and Speed Dial Numbers	31
Setting Up Groups for Broadcasting	31
Setting Beeper Level	32
Memory Storage	32
4 On-Screen Programming	33
User-Friendly Programming	33
Function Mode	33
Alternating Displays	34
Function Selection Table	34
5 Basic Fax Operation	39
Sending Faxes	39
Before you begin:	39
Contrast Setting	40
Manual Transmission	40
Automatic Transmission	41
Manual and Automatic Fax Redial	41
Receiving Faxes	41
Select Answer Mode	41
Record Fax/Tel Outgoing Announcement (F/T OGM)	42
Easy Receive	42
To select or change your Answer Mode	43
Setting Ring Delay	43
Setting F/T Ring Time	44
Speaker Volume	44
Ring Volume	45
Smoothing	45
Setting Paper Size	45
Printing a Reduced Incoming Document	46
Recommended Reductions	46
6 Telephone & Speaker Phone (Voice) Operation	47
Making Voice Calls	47
Manual Dialing	47
Answering Calls with the Speaker Phone	47
One Touch Dialing See	48
Speed Dialing	48
Hold	48
Pause	48
Tone/Pulse	48
Searching Telephone Index	49
7 Advanced Fax Operation	51
Sending Faxes	51
Quick Scan Fax Transmission	51
Daily Timer	51
Delayed Transmission	52
Interrupting Timer and Poll Waiting	52
Canceling a Delayed Fax	53
Broadcasting	53
Overseas Mode	53
Error Re-Transmission	54
Composing Electronic Cover Page	54
Always Send Cover Page	55
Cover Page (Temporary Setting)	55
Using a Printed Cover Page	56
Call Reservation	56
Print Call Back Message	57
Next-Fax Reservation	57
Multiple Resolution Transmission	58
Receiving Faxes	58
Operation from Extension Telephone	58
For F/T (Fax/Tel) Mode Only	58
Changing Remote Codes	59
To change Remote Codes	59
Distinctive Ringing	59
Registering the Distinctive Ringing phone number	60
Caller ID	61
Clearing Caller ID Information	62
Polling	62
Setup to Poll Another Fax	62
Setup to Be Polled (Poll Waiting)	63
Sequential Polling	64
Copy Functions	65
Multiple Copies	65
Reducing and Enlarging Copies	65
8 Message Center	67
Message Center Mode	67
Flexible Memory Settings	68
Setting Up Message Center	68
Setting Message Storage	69
Recording Message Center Outgoing Message	69
Listening to Outgoing Message (OGM)	70
Erasing Outgoing Message (OGM)	70
Activating Message Center Mode	70
Message Indicators	70
Playing Voice Messages and Memos	71
Printing a Fax Message	71
Backup Printing Option	72
Erasing Messages	72
To erase voice messages individually	72
To erase messages all at once	73
Setting Maximum Time for Incoming Messages	73
Setting Toll Saver	73
ICM Recording Monitor	74
Recording a Memo	74
Recording a Conversation	74
Paging/Fax Forwarding	74
Programming Paging Number	75
Programming a Fax Forwarding Number	75
Remote Retrieval	76
Using Remote Access Code	76
Changing Remote Access Code	76
Remote Control Commands	77
Retrieving Memory Status List	78
Retrieving Fax Messages	78
Changing Fax Forwarding Number	79
9 Message Center Pro	81
Message Center Pro	81
Start with a Plan	81
Setting Up Message Center Pro	82
Voice	82
Recording Voice Information In Memory Box	82
Playing Voice Message in Memory Box	83
Erasing Voice Memory Box	83
Personal Mailbox	84
Recording Personal Mailbox OGM/Password	84
Playing Incoming Messages and Memo in Personal Mailbox	84
Erasing Incoming Messages and Memos From Personal Mailbox	85
To erase an individual message	85
To erase all messages	85
Recording Memo in Personal Mailbox	86
Remote Retrieval of Incoming Messages and Memos In Personal Mailbox	86
Recording Second Level OGM	87
Playing Second Level OGM	87
Erasing Second Level OGM	87
Recording First Level OGM	88
Playing First Level OGM	88
Erasing First Level OGM	88
Turning On Message Center Pro	89
10 Printing Reports and Lists	91
FAX/MFC Activity	91
To print a report	92
Activity Report Interval	92
Transmission Verification (Xmit) Report	92
11 Important Information	93
Standard Telephone and FCC Notices	93
International Energy Star Compliance Statement	94
WARNING	95
Federal Commission Compliance Notice (For USA Only)	95
Industry Canada Compliance Statement (For Canada Only)	95
Important Safety Instructions	96
Notice-Disclaimer of Warranties	98
Trademarks	98
Compilation and Publication Notice	99
12 Troubleshooting and Maintenance	101
Fax-Back System	101
Brother Home Page on the World Wide Web	101
Brother Bulletin Board	101
Error Messages	102
If You Are Having Difficulty with Your FAX/ MFC	105
Condensed Print and Horizontal Streaks; Top and Bottom of Sentences Cut Off	105
Vertical Black Lines When Receiving	105
FAX/MFC Does Not Answer When Called	106
Dialing Does Not Work	106
No Dial Tone on the Handset	106
Poor Transmitting Quality	106
Transmission Verification Report says “Result: NG”	106
Vertical Black Lines When Sending	106
Double Ring in F/T Mode	107
Transferring a Fax Call to the FAX/MFC	107
FAX/MFC “Hears” Voice as CNG Tone	107
For Customer Service	107
13 Setting up the MFC 1870MC or MFC 1970MC and Computer to Work Together	109
Before You Install Multi-Function Link	109
Package Contents	109
PC Configuration Requirements	110
Connecting MFC 1870MC or MFC 1970MC to Your PC	110
Available Options	111
Install Multi-Function Link Software	111
On-Line Documentation	111
Product Support	111
Brother Web Link	111
Installing the Multi-Function Link Software	112
Overview of Basic Steps	112
Accessing the Software Installation Window	112
Installing the Brother Software	112
Viewing On-Line Documentation	113
14 Using the Multi-Function Link Software (For MFC 1870MC and MFC 1970MC Only)	115
Introduction	115
Running the Brother Software	115
Multi-Function Link	116
Visioneer PaperPort LE	116
Sending a Fax from Your PC	117
Sending a Quick Fax	117
Sending a Fax from the Main Menu	117
Sending a Fax from a Windows® Application	118
Receiving Faxes into the PC	119
Before You Begin	119
Checklist for the MFC:	120
On your PC:	120
Viewing Received Faxes	120
Scanning a Document	121
Scanning Options	121
Resolution	122
Contrast	122
Image Type	122
Scanning into the PaperPort Viewer	122
15 Multi-Function Link (option) For FAX 1570MC	123
Glossary	125
Specifications	129
Index	130
Brother Numbers	134
Fax-Back System	134
Brother on the World Wide Web	134
Brother Bulletin Board	134
For Customer Service	134