Canon 3624B002 User Manual - Page 88

Error Messages, Check Imprinter, Cover Open, Call for Service, Skew Detected

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Chapter 6 Practical Examples Error Messages When one of the following messages appears on the display panel, an error has occurred in the scanner. Follow the indicated procedure to resolve the error. ■ Check Imprinter Error Code: H001 Problem: No ink cartridge is installed in the imprinter. Solution: Install an ink cartridge. ■ Cover Open Error Code: C001 Problem: The scanner's upper unit is open. Solution: Close (lower) the upper unit. (See p. 5-4.) Error Code: C009 Problem: The imprinter cover is open. Solution: Close the imprinter cover. (See p. 5-15.) Error Code: C010 Problem: The pickup roller cover is open. Solution: Close the pickup roller cover. (See p. 5-8.) ■ Jam Hint The displayed error code indicates the location of the paper jam. • P001, P002: The document is jammed near the feed inlet. • P004: The document is jammed inside the scanner. • P006, P007: The document is jammed near the eject outlet. * P001, P006 can be considered to be due to the document feed speed being too fast or the leading edge of the document not feeding correctly. ■ Call for Service Error Code: Exxx Problem: Internal scanner error. Solution: Turn the power OFF, and restart the scanner. If this does not solve the problem, make a note of the error code, and contact your Canon service representative. ■ Skew Detected Error Code: J018 Problem: A skewed document page contacted the wall of the transport path. Solution: Remove and reposition the document page. Error Code: Pxxx Problem: Paper has jammed. Solution: Open the upper unit and remove the jammed paper. (See p. 3-23.) 6-3

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6-3
Chapter 6
Practical Examples
Error Messages
When one of the following messages appears on the display
panel, an error has occurred in the scanner. Follow the
indicated procedure to resolve the error.
■
Check Imprinter
Error Code: H001
Problem:
No ink cartridge is installed in the imprinter.
Solution:
Install an ink cartridge.
■
Cover Open
Error Code: C001
Problem:
The scanner’s upper unit is open.
Solution:
Close (lower) the upper unit.
(See p. 5-4.)
Error Code: C009
Problem:
The imprinter cover is open.
Solution:
Close the imprinter cover.
(See p. 5-15.)
Error Code: C010
Problem:
The pickup roller cover is open.
Solution:
Close the pickup roller cover.
(See p. 5-8.)
■
Jam
Error Code: Pxxx
Problem:
Paper has jammed.
Solution:
Open the upper unit and remove the jammed
paper.
(See p. 3-23.)
Hint
The displayed error code indicates the location of the paper jam.
•
P001, P002: The document is jammed near the feed inlet.
•
P004: The document is jammed inside the scanner.
•
P006, P007: The document is jammed near the eject outlet.
*
P001, P006 can be considered to be due to the document feed
speed being too fast or the leading edge of the document not
feeding correctly.
■
Call for Service
Error Code: Exxx
Problem:
Internal scanner error.
Solution:
Turn the power OFF, and restart the scanner. If
this does not solve the problem, make a note of the error
code, and contact your Canon service representative.
■
Skew Detected
Error Code: J018
Problem:
A skewed document page contacted the wall of
the transport path.
Solution:
Remove and reposition the document page.