Canon PowerShot A510 ImageBrowser Software User Guide - Page 104

Troubleshooting - problems

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Appendices Troubleshooting This section describes how to troubleshoot problems. Camera is not detected or recognized • The "Camera not detected" message or a similar message displayed when you attempted to download images from the camera. • The Camera Control Window fails to open when the camera and computer are connected with the interface cable and set to the correct communication mode even though in the [Image Capture Preferences] window, your have set the [When a camera is connected, open] category to [CameraWindow]. When ImageBrowser does not start even though you have enabled communication, or when you try to import images from the camera and the "Camera not detected" message or a similar message appears, check the following, in that order. ■ Check Your Computer Automatic launching of ImageBrowser upon connection to the camera via interface cable is only supported on Macintosh computers that are equipped with a built-in USB port. Automatic launching is not available through the computer's serial port, and it is not guaranteed when connecting through a USB hub. ■ Check the Connection between the Camera and the Computer Check to ensure that the camera and computer are correctly connected by the interface cable. See your Camera User Guide for connection methods. 104 ImageBrowser Software User Guide ■ Check the Camera Confirm that the camera is on and in the correct mode to transfer data. See your Camera User Guide since the methods for setting the camera and computer to the communication mode vary between camera models. ■ Check the Battery You are recommended to use a household power source (AC adapter) for the camera when connecting it to the computer. If the camera is running on batteries, ensure they are fully charged. How to Get Help ImageBrowser comes with a Help file. Use it when you want to learn how to do an operation, or when you want to know about the features of the application. You can access Help by clicking [ImageBrowser Help] on the [Help] menu.

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104
ImageBrowser Software User Guide
Appendices
This section describes how to troubleshoot problems.
Camera is not detected or recognized
•
The “Camera not detected” message or a similar message
displayed when you attempted to download images from the
camera.
•
The Camera Control Window fails to open when the camera
and computer are connected with the interface cable and set
to the correct communication mode even though in the
[Image Capture Preferences] window, your have set the [When
a camera is connected, open] category to [CameraWindow].
When ImageBrowser does not start even though you have
enabled communication, or when you try to import images
from the camera and the “Camera not detected” message or a
similar message appears, check the following, in that order.
■
Check Your Computer
Automatic launching of ImageBrowser upon connection to the
camera via interface cable is only supported on Macintosh
computers that are equipped with a built-in USB port.
Automatic launching is not available through the computer’s
serial port, and it is not guaranteed when connecting through a
USB hub.
■
Check the Connection between the Camera and the
Computer
Check to ensure that the camera and computer are correctly
connected by the interface cable. See your
Camera User Guide
for connection methods.
Troubleshooting
■
Check the Camera
Confirm that the camera is on and in the correct mode to
transfer data. See your
Camera User Guide
since the methods
for setting the camera and computer to the communication
mode vary between camera models.
■
Check the Battery
You are recommended to use a household power source (AC
adapter) for the camera when connecting it to the computer. If
the camera is running on batteries, ensure they are fully
charged.
How to Get Help
ImageBrowser comes with a Help file. Use it when you want to
learn how to do an operation, or when you want to know
about the features of the application. You can access Help by
clicking [ImageBrowser Help] on the [Help] menu.