Cisco 7912G Phone Guide - Page 26

Call-Handling and Navigation Tips These guidelines can help you handle calls and navigate menus on your Cisco Unified IP Phone. Understanding Lines vs. Calls It is sometimes easy to confuse lines and calls on your phone. Use these tips to avoid confusion: Lines The Cisco Unified IP Phone 7905G and 7912G are single-line phones, which means they support one line per phone extension. Your phone support team can configure your line to support from one to six calls. So you might find yourself handling several calls, even though you have only one line on your phone. Calls Calls can have different states. Only one call can be active at any given time. An active call is a connected call or a call in-progress (you are dialing a number or an outgoing call is ringing). Other calls must be ringing in, on hold, or remote in use (for shared lines). Going On-Hook and Off-Hook Some phone tasks and instructions differ depending on whether the phone is on-hook or off-hook. • On-Hook-The phone handset is resting in the cradle, no calls are active, and you do not have an active dial tone. Your phone provides on-hook dialing, which enables you to enter or choose phone numbers before activating the call. • Off-Hook-The phone handset is lifted from the cradle, or you have pressed Dial or NewCall to get a dial tone. 18 OL-8166-01