Cisco 7912G Phone Guide - Page 43

Advanced Call Handling • If all other phones that share the same line have Privacy enabled, you can still make new calls using the shared line. However, you cannot join any in-progress calls using the shared line. Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. If you want to... Identify a suspicious call Then... Press MCID. If the MCID request is successful, you will hear a special tone and see the message, "MCID successful" on your phone. The call remains active until you end the call. Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. These critical calls might require higher priority handling, such as being able to bypass other calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: • Precedence indicates the priority associated with a call. • Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone. If you want to... Then... Choose a priority (precedence) level Contact your system administrator for a list of corresponding for an outgoing call precedence numbers for calls (ranging from low to highest). Make a priority (precedence) call Enter the MLPP access number (which is provided by your system administrator) followed by the phone number. Receive a priority (precedence) call Hear the special call waiting tone and note the special icon displayed for the incoming call. Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP) 35