D-Link DIR-505L User Manual - Page 164

Troubleshooting

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Section 6 - Troubleshooting Troubleshooting This chapter provides solutions to problems that can occur during the installation and operation of the DIR-505L. Read the following descriptions if you are having problems. The examples below are illustrated in Windows® XP. If you have a different operating system, the screenshots on your computer will look similar to the following examples. 1. Why can't I access the web-based configuration utility? When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website nor do you have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to connect to the web-based utility. • Make sure you have an updated Java-enabled web browser. We recommend the following: • Internet Explorer® 7 or higher • Firefox 9 or higher • Safari 5 or higher • Google Chrome 16 or higher • Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different cable or connect to a different port on the device if possible. If the computer is turned off, the link light may not be on. • Disable any Internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall, and Windows® XP firewall may block access to the configuration pages. Check the help files included with your firewall software for more information on disabling or configuring it. D-Link DIR-505L User Manual 158

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158
D-Link DIR-505L User Manual
Section 6 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DIR-505L. Read the
following descriptions if you are having problems. The examples below are illustrated in Windows® XP. If you have a different
operating system, the screenshots on your computer will look similar to the following examples.
1. Why can’t I access the web-based configuration utility?
When entering the IP address of the D-Link router (
192.168.0.1
for example), you are not connecting to a website nor do you
have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must
be on the same IP subnet to connect to the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
• Internet Explorer® 7 or higher
• Firefox 9 or higher
• Safari 5 or higher
• Google Chrome 16 or higher
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a
different cable or connect to a different port on the device if possible. If the computer is turned off, the link light may not be
on.
• Disable any Internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate,
Norton Personal Firewall, and Windows
®
XP firewall may block access to the configuration pages. Check the help files included
with your firewall software for more information on disabling or configuring it.