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Dell Inspiron 9100 Owner's Manual - Page 132

Dell Technical Support Policy (U.S. Only), Definition of \, Contacting Dell - factory restore

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www.dell.com | support.dell.com Dell Technical Support Policy (U.S. Only) Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase. Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration2. 1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer. 2 All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer's service contract. Definition of "Dell-Installed" Software and Peripherals Dell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft® Office, Norton Antivirus, and so on). Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, port replicators, networking products, and all associated cabling are included. Definition of "Third-Party" Software and Peripherals Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product. Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (technical support) • premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. 132 Appendix

Section	Page
Owner’s Manual	1
Contents	3
CAUTION: Safety Instructions	9
SAFETY: General	9
SAFETY: Power	10
SAFETY: Battery	10
SAFETY: Air Travel	11
SAFETY: EMC Instructions	11
When Using Your Computer	11
SAFETY: Ergonomic Computing Habits	12
SAFETY: When Working Inside Your Computer	12
SAFETY: Protecting Against Electrostatic Discharge	13
SAFETY: Battery Disposal	13
Finding Information	15
A Tour of Your Computer	19
Front View	19
Left Side View	23
Right Side View	25
Back View	25
Bottom View	29
Setting Up Your Computer	31
Connecting to the Internet	31
Setting Up Your Internet Connection	31
Transferring Information to a New Computer	32
Setting Up a Printer	33
Printer Cable	34
Connecting a USB Printer	34
Power Protection Devices	34
Surge Protectors	35
Line Conditioners	35
Uninterruptible Power Supplies	35
Turning Off Your Computer	35
Optimizing Performance	37
DDR Memory and Processor Front-Side Bus	37
Hyper-Threading	37
Using a Battery	39
Battery Performance	39
Checking the Battery Charge	40
Dell™ QuickSet Battery Meter	40
Microsoft® Windows® Power Meter	40
Charge Gauge	41
Low-Battery Warning	41
Charging the Battery	41
Removing a Battery	42
Installing a Battery	43
Storing a Battery	43
Using the Module Bay	45
About the Module Bay	45
Removing and Installing Devices While the Computer Is Turned Off	45
Removing and Installing Devices While the Computer Is Running	47
Using the Keyboard and Touch Pad	49
Numeric Keypad	49
Key Combinations	49
System Functions	49
Battery	49
CD or DVD Tray	49
Display Functions	50
Radios (Including Wireless Networking and the Card With Bluetooth® Wireless Technology)	50
Power Management	50
Speaker Functions	50
Microsoft® Windows® Logo Key Functions	51
Touch Pad	51
Customizing the Touch Pad and Track Stick	52
Changing the Track Stick Cap	53
Using CDs, DVDs, and Other Multimedia	55
Using CDs and DVDs	55
Copying CDs and DVDs	55
How to Copy a CD or DVD	55
Using Blank CD-Rs and CD-RWs	56
Helpful Tips	56
Connecting Your Computer to a TV or Audio Device	57
S-Video and Standard Audio	58
S-Video and S/PDIF Digital Audio	59
Composite Video and Standard Audio	61
Composite Video and S/PDIF Digital Audio	62
Enabling S/PDIF Digital Audio	64
Setting Up the Dolby Headphone	65
Enabling the Display Settings for a TV	65
Setting Up a Home and Office Network	67
Connecting to a Network Adapter	67
Network Setup Wizard	67
Connecting to a Wireless Local Area Network	68
Determining Your Network Type	68
Connecting to a Wireless Network in Microsoft® Windows® XP	69
Configuring Security Settings (Optional)	71
Solving Problems	75
Error Messages	75
Video and Display Problems	76
If the display is blank	76
If the display is difficult to read	77
If only part of the display is readable	78
Scanner Problems	78
Hard Drive Problems	78
If you have problems with a hard drive	78
PC Card Problems	79
External Keyboard Problems	79
Power Problems	80
Unexpected Characters	81
Touch Pad or Mouse Problems	82
Printer Problems	82
Network Problems	83
General Program Problems	83
A program crashes	83
A program stops responding	84
A solid blue screen appears	84
Error messages appear	84
CD or DVD Problems	84
If you cannot play a CD, CD-RW, or DVD	84
If you cannot eject the CD, CD-RW, or DVD drive tray	85
If you hear an unfamiliar scraping or grinding sound	85
Sound and Speaker Problems	86
If you have a problem with integrated speakers	86
If you have a problem with external speakers	86
E-Mail, Modem, and Internet Problems	87
Resolving Other Technical Problems	89
Drivers	89
What Is a Driver?	89
Identifying Drivers	90
Reinstalling Drivers and Utilities	90
Resolving Software and Hardware Incompatibilities	92
Using Microsoft® Windows® XP System Restore	93
Creating a Restore Point	93
Restoring the Computer to an Earlier Operating State	93
Undoing the Last System Restore	94
Using the Dell Diagnostics	94
When to Use the Dell Diagnostics	94
Reinstalling Microsoft® Windows® XP	96
Before You Begin	96
Reinstalling Windows XP	97
Adding and Replacing Parts	99
Before You Begin	99
Recommended Tools	99
Shutting Down Your Computer	99
Hard Drive	101
Returning a Hard Drive to Dell	102
Memory	103
Mini PCI Card	106
Subwoofer	109
Fans	111
Hinge Covers	113
Display	115
Keyboard	118
Reserve Battery	120
Card with Bluetooth® Wireless Technology	121
Appendix	123
Specifications	123
Using the System Setup Program	129
Overview	129
Viewing the System Setup Screens	129
System Setup Screens	130
Commonly Used Options	130
Enabling the Infrared Sensor	131
Dell Technical Support Policy (U.S. Only)	132
Definition of \	132
Definition of \	132
Contacting Dell	132
Limited Warranties	149
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)	149
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)	152
Dell Software and Peripherals (Canada Only)	155
1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)	155
Intel® Warranty Statement for Pentium® and Celeron® Processors Only (U.S. and Canada Only)	157

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132

Appendix

www.dell.com | support.dell.com

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer

in the troubleshooting process and provides for restoration of the operating system, software

programs, and hardware drivers to the original default configuration as shipped from Dell, as well as

the verification of appropriate functionality of the computer and all Dell-installed hardware. In

addition to this technician-assisted technical support, online technical support is available at

support.dell.com

. Additional technical support options may be available for purchase.

Dell provides limited technical support for the computer and any "Dell-installed" software and

peripherals

. Support for third-party software and peripherals is provided by the original

manufacturer, including those purchased and/or installed through Dell Software and Peripherals,

Readyware, and Custom Factory Integration

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional

support service contract purchased with the computer.

All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the

standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to

cover all nonstandard, third-party hardware components integrated through CFI for the duration of the

computer’s service contract.

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software programs that are installed

on the computer during the manufacturing process (Microsoft

Office, Norton Antivirus, and so on).

Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card

accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for

telephonic modems, port replicators, networking products, and all associated cabling are included.

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or software program sold by

Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all

third-party software and peripherals is provided by the original manufacturer of the product.

Contacting Dell

To contact Dell electronically, you can access the following websites:

•

www.dell.com

•

support.dell.com

(technical support)

•

premiersupport.dell.com

(technical support for educational, government, healthcare, and

medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE:

Toll-free numbers are for use within the country for which they are listed.