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Gateway 9315 | Gateway 9315 Server User Guide - Page 1
User Guide Gateway 9315 Server
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- right side 5 Connectors - left side 6 Getting Help 7 System Companion CD 7 Gateway Web site 7 Telephone support 7 2 Setting Up Your Server 9 Setting up the hardware 10 Protecting from power source problems 11 Mounting your server into a cabinet 13 Installing the bezel 18 Removing the
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static electricity discharge 37 Opening the server case 38 Closing the server case 39 Removing and installing air ducts Filling empty drive bays 64 Installing memory 65 Memory online sparing 66 Removing and Installing PCI Troubleshooting 101 Telephone support 102 ii www.gateway.com
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Before calling Gateway Customer Care 102 Telephone support 103 Tutoring and training 103 Safety guidelines 104 Error messages 105 Troubleshooting 107 First steps 107 120 Keyboard 120 Memory 120 Modem (telephone dial-up 120 Monitor 122 Power 123 Processor 123 A Server Specifications 125
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iv www.gateway.com
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Chapter 1 Checking Out Your Gateway Server ■ Locating drives, ports, jacks, and controls ■ Locating system board components ■ Available help resources 1
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LED Power/ sleep System LED fault LED System ID button System ID LED Video port Non-maskable interrupt button (recessed) USB port Reset button 2 www.gateway.com
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Back Low-profile PCI expansion card Full-height PCI expansion card Serial number I/O panel I/O panel Power connector Power supply Keyboard port LAN jacks PS/2 mouse port RJ-45 serial port USB ports Diagnostic Video port LEDs System ID LED www.gateway.com 3
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Interior CPU 2 socket DIMM slots CPU 1 socket Processor air duct Fan module PCI riser assembly Power supply Drive bays 4 www.gateway.com
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2 socket IDE power connector Front panel USB header SATA 1 connector OEM RMC connector Configuration jumpers Power supply connector SATA 0 connector www.gateway.com +12V CPU power connector Fan board connector Diskette connector PCI fan connectors IDE connector 100-pin floppy/front panel/ATA
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Connectors - left side Mouse (top) and Keyboard Serial port B (RJ-45) LAN 1 LAN 2 DIMM slots Video USB 1 USB 2 PCI riser card (low-profile) Diagnostic LEDs (4) PCI riser card (full-height) ID LED Battery Serial port A header Chassis intrusion header BIOS select jumper 6 www.gateway.com
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you use your server. Visit the Gateway Web site at support.gateway.com for: ■ Technical documentation and product guides ■ Technical tips and support ■ Updated hardware drivers ■ Order status ■ Frequently asked questions (FAQs) Telephone support You can access a wide range of services through your
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8 www.gateway.com
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Chapter 2 Setting Up Your Server ■ Using your server safely ■ Installing your server into a cabinet ■ Starting and turning off your server ■ Setting up your operating system 9
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surface for your server. Allow at least 6 inches at the back of the server for cabling and air circulation. ■ Use the instructions on your server's setup poster server may cause interference. Important Keep the server boxes and packing material in case you need to ship the server. 10 www.gateway
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server. Warning High voltages can enter your server through the power cord, and the modem and network connections. Protect your server protection for your server. ■ Check the energy absorption better the protection for your server. ■ Check for line can also be a problem if your server is located near,
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from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories
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■ Server rails (2) ■ Cabinet rails (2) ■ L brackets (2, not used for this type of installation) ■ Fastener pack (1) ■ Small screws (4, #6-32 × 3/16-inch) ■ Medium screws (8, #10-32 × ½-inch) ■ Large screws (2, #10-32 × 7/8-inch) ■ Disk guides (2) ■ Handle spacers (2) ■ Nut bars (4) www.gateway.com
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than the server shown in the example.) Locking screw hole Server rail Mounting stud Slot Locking screw hole Locking screw hole Slot 3 Align the locking screw holes in the rails with the threaded screw holes in the server, then install the two locking screws through each rail. 14 www.gateway.com
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4 Place a disk guide over the disk guide screw hole towards the back of the server. Disk guide screw hole 5 Install a small screw through the disk guide and tighten the screw. Attach the remaining disk guide on the other side of the server. Disk guide Disk guide screw www.gateway.com 15
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step). 7 Insert the slotted foot at the back of each cabinet rail between the nut bar and the post, then tighten the screws. 16 www.gateway.com
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front cabinet posts, then secure with two screws through each server rail. - OR - Follow the instructions in "Installing the bezel" on page 18 to attach both handles and secure the server into the cabinet. Warning You must support the server while installing or removing the front screws and while
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with the holes in the front side of the server. 2 Attach the handles to the sides of the server with two mounting screws on each side. (Your server may be different than the server shown in the example.) Mounting screw Mounting screw 3 Push the server, with the handles attached, into the cabinet to
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and while sliding the server off the cabinet rails. If the server is not supported, damage to the server or injury may result. 1 Remove the screws through the handles that hold the server in the cabinet. 2 While supporting the server, slide the server out from the cabinet. www.gateway.com 19
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devices to the server, make sure that your server and devices are turned off and the power cords are unplugged. To start the server: 1 Turn on any peripheral devices connected to the server. 2 Press the power button. Power LED Power button System fault LED Reset button 20 www.gateway.com
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-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see "Error messages" on page 105 and "Beep codes" on page 108 for troubleshooting information. www.gateway.com 21
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the operating system. You may lose data if you do not follow the correct procedure. To turn off the server: 1 See the operating system's documentation or online help for instructions on shutting down the operating system. Whenever possible, you should use the operating system's shut down procedure
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DCD signal support: 1 Follow the instructions in "Preventing static electricity discharge" on page 37. Make sure you turn off the server, then instructions in "Removing and installing the PCI riser assembly" on page 69. 6 Follow the instructions in "Closing the server case" on page 39. www.gateway
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for your specific network. If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions. Initial hardware settings Your server comes from the manufacturer with the correct initial hardware settings to operate your
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Chapter 3 Maintaining Your Server ■ Caring for your server ■ Recording the BIOS configuration ■ Managing your server and network 25
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devices before cleaning any components. Warning When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server. 26 www.gateway.com
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remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to to clean the screen. Never spray cleaner directly onto the screen. www.gateway.com 27
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start the server and attempt to fix the problem. See your operating system's documentation or online help for instructions on server set up and working. To record your BIOS configuration: 1 Print the appendix for "BIOS Settings" on page 131. 2 Restart your server, then press F2 when the Gateway
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Server security Locking the server To lock the server: 1 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel. The handles must be installed for the bezel to snap on. For instructions : 1 Restart your server, then press F2 when the Gateway logo screen appears during
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BIOS Setup utility. To remove a BIOS security password: 1 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. 2 Select jumpers on the system board. For instructions, see "Resetting BIOS passwords" on page 98. 30 www.gateway.com
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turned on by using the Gateway Systems Manager software. To turn on the System ID LEDs: 1 Press the System ID button. The two blue System ID LEDs turn on. System ID LED System ID button System ID LED For the System ID LEDs to turn on, the server does not need to
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the instructions included with the update file. Updating the FRU/SDR The FRU/SDR must be updated whenever you add additional hardware to your server that must be monitored by the BMC or whenever you update the BIOS. Each time you update the FRU/SDR, we recommend that you check support.gateway.com
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hardware. For example, additional memory. 5 Exit the utility, remove the System Companion CD, then reboot your server. Using your System Companion CD You can use your System Companion CD to: ■ Install hardware drivers ■ Install programs ■ View server documentation Instructions for using the CD are
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34 www.gateway.com
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Chapter 4 Installing Components ■ Opening and closing the server case ■ Installing and replacing major server components 35
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case to install components. If you are not comfortable with these procedures, get help from a computer service technician or contact Gateway Customer Care. Selecting a place to work Work on your server in an area that: ■ Is clean (avoid dusty areas) ■ Is a low-static environment (avoid carpeted
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■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam. ■ Avoid working on the server when your work area is extremely humid. ■ Remove components from their antistatic bags only when you are ready slide expansion cards or components over any surface. www.gateway.com 37
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installed, unlock it, then pull it off. 3 If the server is mounted in a cabinet, remove the server from the cabinet. For instructions, see "Removing the server from a cabinet" on page 19. Warning Screws are required to support the front of the server when using the standard cabinet rails. You must
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server about 1/2 inch. Panel release button 7 Lift the top panel away from the server. Closing the server case Caution Whenever you add or remove components from your server baffles and ducts, and incorrect airflow within the server. To close the server case: 1 Make sure that all of the
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3 Slide the top panel toward the front of the server until it clicks into place. 4 Replace the shipping screw (if required). 5 Replace the bezel (if required). 6 Reconnect the power cord and all other cables. 40 www.gateway.com
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server operate your server with the memory in your system or if you need to replace the system board. To remove the processor air duct: 1 Follow the instructions server, then unplug the power cord and all other cables connected to the server. 2 Follow the instructions in "Opening the server
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the air baffle: 1 Follow the instructions in "Preventing static electricity discharge" on page 37. Make sure you turn off the server, then unplug the power cord and all other cables connected to the server. 2 Follow the instructions in "Opening the server case" on page 38. 42 www.gateway.com
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Important Take note of the cable routing under and around the air baffle. You will need to re-route these cables when the baffle is reinstalled. 3 Pull up on the air baffle to remove it from the server chassis. www.gateway.com 43
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extends from the front of the baffle under the drive bay area. 3 Line up the guide pins on the baffle with the matching holes in the chassis and in the backplane. 4 Push and incorrect airflow in the server. 5 Follow the instructions in "Closing the server case" on page 39. 44 www.gateway.com
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(but not installed in the server). As you prepare to install a diskette drive into your server, you must install the diskette server. To install a diskette drive in a converted hard drive bay: 1 Follow the instructions unplugged. 2 Follow the instructions in "Opening the server case" on page 38
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holes in the carrier and attach the drive to the carrier with the two screws that came with the diskette drive conversion kit. 46 www.gateway.com
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the connector cover to lock it into place. 11 Insert the new drive assembly into the hard drive bay until it clicks into place. www.gateway.com 47
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lock the cable into place. 14 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. 15 Follow the instructions in "Closing the server case" on page 39. 16 Reconnect all power cords and peripheral device cables, then turn on the
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instructions in "Preventing static electricity discharge" on page 37. Make sure that you turn off the server the instructions in "Opening the server case the server. the instructions in "Installing Follow the instructions in "Installing instructions in "Closing the server case" on page 39. 12
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hot-swappable. Before installing or removing the drive, make sure that power is turned off and the power cord is unplugged. 2 Follow the instructions in "Opening the server case" on page 38. 3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 4 Remove the slim-line drive
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drive, then attach the board to the drive with two screws (included with your server). 7 Attach the 44-pin CD drive cable to the back of the interposer board the front of the chassis. 11 Follow the instructions in "Closing the server case" on page 39. 12 Reconnect all power cords and peripheral device cables
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instructions in "Preventing static electricity discharge" on page 37. Make sure that you turn off the server, then unplug the power cord and all other cables connected to the server instructions in "Opening the server server instructions instructions in "Closing the server case" on page 39. 13
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to add or replace hard drives in a drive bay. Your server supports as many as three 1-inch high 3.5-inch (fixed or hot-swap) SATA hard drives. You can purchase additional drives through your Gateway Sales representative. Important Gateway tests and verifies the operation and compatibility of the
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drive to the carrier using the four screws removed from the carrier. 8 Insert the drive into the bay until it clicks into place. 54 www.gateway.com
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, with the right-angle end of the SATA data cable connected to the server board or add-in card SATA connector. See your server board documentation or add-in card documentation for assistance in locating the SATA connectors " on page 42 and "Installing the air baffle" on page 44. www.gateway.com 55
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11 Connect the loose end of the data cable to the rear of the SATA drive. Air baffle tab Air baffle back cutout Air baffle cutout Air baffle 56 www.gateway.com
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rear of the SATA drive. 13 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. 14 Follow the instructions in "Closing the server case" on page 39. 15 Reconnect all power cords and peripheral device cables, then turn on the
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drive Use these instructions only if you turn off the server, then unplug the power cord and all other cables connected to the server. 2 Follow the instructions in "Opening the server case" on the chassis. 11 Follow the instructions in "Closing the server case" on page 39. 12 Reconnect all power cords and
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and utilities installed on the server to stop all activity on the failed drive. Instructions for using the software are server. 4 If you are replacing a hard drive, remove the four screws that secure the old hard drive to the drive tray, then remove the drive from the tray. - OR - www.gateway
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the drive assembly into the drive bay. 8 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. 60 www.gateway.com
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your onboard RAID solution Your server comes equipped with an onboard, chipset SATA RAID solution, which supports RAID levels 0 (striping) To launch the SATA RAID BIOS console: 1 Restart your server. 2 Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens
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RAID, you will see the following error message: Error (0146): Insufficient Memory to Shadow PCI ROM. This error message can be ignored. 10 Configure the RAID options, then exit the RAID BIOS console. 11 Reboot the server. To configure the SATA RAID solution: 1 Open the BIOS Setup utility gateway.com
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process. 16 When the initialization process is complete, press ESC to return to the previous menu. 17 Exit the RAID Configuration utility and reboot the server. www.gateway.com 63
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bays Empty drive bays in the server must be filled by filler panels, empty drive carriers, or empty drive trays, as appropriate. With the bezel removed, install the appropriate carrier or filler panel, then replace the bezel by snapping it into place on the front of the server. 64 www.gateway.com
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mixed on the server board, but when mixing DIMM types, DDR333 memory will be treated as DDR266 * When using Dual Rank (double row) DIMMs, a maximum of four loads per memory channel is supported, therefore a maximum of four dual rank DIMMs can be populated on this system board. www.gateway.com 65
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Single row Single row Empty Double row Single row Memory online sparing The chipset on the system board in the Gateway 9315 supports memory online sparing, which can provide a way to the primary DIMM is automatically removed from service. Since one DIMM per channel is always 66 www.gateway.com
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1B 4 Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically. 5 Follow the instructions in "Closing the server case" on page 39. www.gateway.com 67
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6 Turn on the server, then make sure that the operating system completely loads. If you receive an error, see "Memory" on page 120. 7 Follow the instructions in "Updating the FRU/SDR" on page 32. 68 www.gateway.com
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to the server. 2 Follow the instructions in "Opening the server case" on page 38. 3 If necessary, disconnect any cables that are attached to installed PCI expansion cards. 4 Lift the PCI riser assembly from the system board by lifting the two, blue latches on the assembly. www.gateway.com 69
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of the riser assembly with the four slots in the back of the chassis. Hooks Slots 7 Press the PCI riser assembly back into the server. 8 Follow the instructions in "Closing the server case" on page 39. 9 See the card's documentation for software installation instructions. 70 www.gateway.com
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. Make sure that you turn off the server, then unplug the power cord and all other cables connected to the server. 2 Follow the instructions in "Opening the server case" on page 38. 3 If you 7 Connect any cables to the card following the instructions in the card's documentation. www.gateway.com 71
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cord and all other cables connected to the server. 2 Follow the instructions in "Opening the server case" on page 38. 3 Remove the PCI riser assembly by following the instructions in "Removing and installing the PCI riser the contacts can cause electrostatic damage to the card. 72 www.gateway.com
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on the new PCI riser connector. 8 Press and hold the blue riser locking lever, then place the PCI riser connector onto the retention pins. www.gateway.com 73
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the instructions in "Removing and installing a PCI expansion card" on page 71. 11 Install the PCI riser assembly by following the instructions in "Removing and installing the PCI riser assembly" on page 69. 12 Follow the instructions in "Closing the server case" on page 39. 74 www.gateway.com
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oriented correctly, then insert the replacement fan into the fan module. 7 Connect the fan power cable to the fan distribution board. 8 Follow the instructions in "Installing the processor air duct" on page 42. 9 Follow the instructions in "Closing the server case" on page 39. www.gateway.com 75
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electricity discharge" on page 37. Make sure that you turn off the server, then unplug the power cord and all other cables connected to the server. 3 Follow the instructions in "Opening the server case" on page 38. 4 Follow the instructions in "Removing the processor air duct" on page 41. 76 www
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so could damage the processor. 6 Rotate the processor release lever a full 135° to release the processor, then lift the processor out of the socket. www.gateway.com 77
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not remove the air dam from the processor air duct, the second processor may overheat, resulting in loss of data and possible damage to your server. 8 Before inserting the processor into the socket, make sure that: ■ The processor release lever is open all the way (135° from the closed position
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another. 12 Gradually and equally tighten each captive screw until each is firmly tightened. Do not over-tighten the screws. 13 Follow the instructions in "Installing the processor air duct" on page 42. 14 Follow the instructions in "Closing the server case" on page 39. www.gateway.com 79
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in this server contains no user-serviceable parts. Only a qualified computer technician should service the power supply. Your server comes with turn off the server, then unplug the power cord and all other cables connected to the server. 2 Follow the instructions in "Opening the server case" on
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power supply into the chassis, then slide it towards the back of the server to engage it beneath the two retention clips at the back of the , follow the instructions in "Installing the air baffle" on page 44. 12 Follow the instructions in "Closing the server case" on page 39. www.gateway.com 81
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the power cord and all other cables connected to the server. 2 Remove the bezel by unlocking it, then pulling it straight off the front of the chassis. 3 Follow the instructions in "Opening the server case" on page 38. 4 Follow the instructions in "Removing the air baffle" on page 42. 5 Remove all
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44. 13 Follow the instructions in "Closing the server case" on page 39. 14 Install the drives back into the server. If you are replacing the backplane, make sure that you replace the drives in the same bays you removed them from in Step 5. 15 Reinstall the bezel (if required). www.gateway.com 83
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then follow the instructions in "Preventing static electricity discharge" on page 37. 5 Follow the instructions in "Opening the server case" on page 38. 6 Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way. 84 www.gateway.com
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up, then press the new battery into the socket until it snaps into place. 9 Follow the instructions in "Closing the server case" on page 39. 10 Turn on your server, then press F2 when the Gateway logo screen appears during startup. 11 Restore any BIOS settings that you wrote down in Step 3. 12
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turn off the server, then unplug the power cord and all other cables connected to the server. 2 Unlock the bezel, then remove it by pulling it straight off the server. 3 Follow the instructions in "Opening the server case" on page 5 Disconnect the cables from the control panel. 86 www.gateway.com
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the cables from the system board or backplane, reconnect them. 7 Slide the control panel the rest of the way into the server, until it clicks into place. 8 Follow the instructions in "Closing the server case" on page 39. 9 Replace the bezel on the front of the server. www.gateway.com 87
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and all other cables connected to the server. 2 Follow the instructions in "Opening the server case" on page 38. 3 Follow the instructions in "Removing the processor air duct" on page 41. 4 Remove the memory modules by following the instructions in "Installing memory" on page 65. 5 Remove the PCI
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9 Slide the system board toward the front of the server. If the board is difficult to move, push on the back I/O port panel for added leverage. 10 Lift the board away line up with the threaded standoffs on the case. 12 Replace the 9 system board screws you removed in Step 8. www.gateway.com 89
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the PCI riser assembly" on page 69. 18 Follow the instructions in "Installing the processor air duct" on page 42. 19 Follow the instructions in "Closing the server case" on page 39. 20 Turn on your server, then press F2 when the Gateway logo screen appears during startup. 21 Check BIOS settings to
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Chapter 5 Using the BIOS Setup Utility ■ Opening the BIOS Setup utility ■ Updating the BIOS ■ Resetting the BIOS settings to their factory defaults ■ Resetting the BIOS passwords 91
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this guide's appendix for "BIOS Settings" on page 131. To open the BIOS Setup utility: 1 Restart your server, then press F2 when the Gateway logo screen your server's hardware and configuration. ■ Advanced gives you access to information and settings for PCI cards, peripheral devices, memory, and
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"BIOS Settings" on page 131. 2 Restart your server, then press F2 when the Gateway logo screen appears during startup. 3 Record any custom BIOS settings on your printout. 4 Download the BIOS update from support.gateway.com. 5 Follow the instructions in the self-extracting BIOS update file. 6 Enter
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the instructions in "Closing the server case" on page 39. Recovering the BIOS If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be successful. If the system continues to try to boot from the new, corrupted BIOS, you can manually recover
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2 Press and hold CTRL+HOME. The old BIOS is recovered. To manually recover the BIOS: 1 Turn off the server, then disconnect the power cords and all other cables connected to the server. 2 Follow the instructions in "Opening the server case" on page 44. Caution Moving the jumper while the power is
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. 9 Follow the instructions in "Opening the server case" on page 38. 10 Place the jumper back onto pins 2-3. 11 Follow the instructions in "Closing the server case" on page 39. 12 Plug in the AC power cords and turn on the server, then verify that the recovery was successful. 96 www.gateway.com
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board jumper: 1 Print the appendix for BIOS Settings in this guide. 2 Restart your server, then press F2 when the Gateway logo screen appears during startup. 3 Record any custom BIOS settings on your printout. 4 Follow the instructions in "Preventing static electricity discharge" on page 37. 5 Turn
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BIOS passwords, follow the instructions in "Resetting the BIOS" on page 97. To clear the BIOS password(s): 1 Turn off the server, then disconnect the power cords and all other cables connected to the server. 2 Follow the instructions in "Opening the server case" on page 38. 98 www.gateway.com
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the power cords and turn on the server. The BIOS password(s) is cleared. 5 Turn off the server, then disconnect the power cords and all other cables connected to the server. 6 Place the jumper back onto pins 2-3. 7 Follow the instructions in "Closing the server case" on page 39. www.gateway.com 99
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100 www.gateway.com
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Chapter 6 Troubleshooting ■ Getting telephone support and training ■ Interpreting error messages and codes ■ Troubleshooting If the suggestions in this chapter do not correct the problem, see "Telephone support" on page 102 for more information about how to get help. 101
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messages, and the steps you have taken. ■ Make sure that your server is nearby at the time of your call. The technician may have you follow appropriate troubleshooting steps. ■ Consider using Gateway's online technical support. Gateway's Web site has FAQs, tips, and other technical help. You can
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support Gateway offers a wide range of customer service, technical support, and information services. Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description NEW Gateway's fee-based software tutorial service
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to troubleshoot your server problem if: ■ The power cord or plug is damaged ■ Liquid has been spilled into your server ■ Your server was dropped ■ The case was damaged Instead, unplug your server and contact a qualified computer technician. If your server was damaged during shipment from Gateway
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an incorrect keystroke or trying to save a file to a write-protected diskette. Some messages, however, may indicate a problem that requires further troubleshooting. Diskette drive 0 seek to track 0 failed ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your
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, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Save the memory configuration. Missing operating system ■ The master boot record may be corrupt. For troubleshooting information, see "The master boot record is corrupted" on page 120. System Event Log Full
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the exact message before calling Gateway Customer Care. For instructions, see "Telephone support" on page 102. ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Check your configuration settings. ■ When diagnosing problems, press the non
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injury, do not attempt to troubleshoot your server problem if: ■ The power cord or plug is damaged ■ Liquid has been spilled into your server ■ Your server was dropped ■ The case was damaged Instead, unplug your server and contact a qualified computer technician or Gateway Customer Care. ■ If you
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8 9 10 11 Description Troubleshooting steps System board timer not operational. Possible system board malfunction. To eliminate the possibility of an add in-card problem, remove all expansion cards. . Same as for 4 beeps. The cache memory test failed. Same as for 4 beeps. www.gateway.com 109
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server includes LEDs that can assist you in troubleshooting server identification Visible fault warning Front panel Identify failing memory Description Flashing = Server identification enabled ■ server chassis. These codes can provide troubleshooting information in the event of a system hang during POST.
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CMOS diagnostic byte to determine if battery power is OK and CMOS checksum is OK. Verify CMOS checksum manually by reading storage area. If the CMOS checksum is bad, update CMOS with power-on default values presence of PS/2 mouse. Detect the presence of keyboard in KBC port. www.gateway.com 111
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ROMs. Initialize all the output devices. Allocate memory for ADM module and uncompress it. Give control memory installed in the system. Also, check for DEL or ESC keys to limit memory test. Display total memory and so on. Programming the memory hole or any kind of implementation that needs an adjustment in
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Off O Off Description Update CMOS memory size from memory found in memory test. Allocates memory for Extended BIOS Data Area from base memory. Initialize NUM-LOCK status and registers. Build ACPI tables (if ACPI is supported). Program the peripheral parameters. Enable/disable NMI gateway.com 113
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code sets up the chipset, memory, and other components before system memory is available. The following table provides Test base 512 KB memory. Adjust policies and cache first 8 MB. Set stack D5 R O Off O Bootblock code is copied from ROM to lower system memory and control is given to
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"POST code checkpoints" on page 111 for more information. E1-E8 - - - - OEM memory detection/configuration error. This range is EC-EE reserved for chipset vendors and system manufacturers. The error and ATAPI CDROM. Disable ATAPI hardware. Jump back to checkpoint E9. www.gateway.com 115
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updated successfully. Make flash write-disabled. Disable ATAPI hardware. Restore CPUID value back into register. Give control to F000 ROM at F000:FFF0h. 116 www.gateway.com
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. ■ Static Device Initialization (function 1) - Initializes all static devices that include manual configured onboard peripherals, memory and I/O decode windows in PCI-PCI bridges, and noncompliant PCI devices. Static 30, 40, 50 Waking from sleep state S1, S2, S3, S4, or S5. www.gateway.com 117
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instructions, see "Replacing the CMOS battery" on page 84. CD drive Your server does not recognize a CD or the CD drive ■ Restart your server following the instructions in the manual eject hole. The drive tray opens. ■ If this problem happens frequently while the server try restarting your server. ■ To
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For instructions, see "Installing or replacing a hard drive" on page 53. ■ Reseat the drive cables on the backplane. ■ If your server has see "The master boot record is corrupted" on page 120. You are having problems with a SATA drive ■ For normal SATA drives (not SATA RAID), check gateway.com 119
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your server and make sure that the memory modules are installed correctly. For instructions, see "Installing memory" on page 65. ■ A memory module may be defective. If possible, try another memory module and see if the error repeats. Modem (telephone dial-up) See also Internet. 120 www.gateway.com
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service. Also make sure that the modem dialing properties are set correctly. ■ If you purchased the modem from Gateway, contact Gateway Customer Care. To check the dialing properties in Windows: In Windows Server popping sounds). Line noise is a common problem that can cause the modem to connect at
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line noise, telephone service provider equipment, or support 48K uploads. The modem is not recognized by your server server. ■ Reinstall the modem device driver. For instructions, see "Using your System Companion CD" on page 33. ■ Open your server and reseat the modem. For instructions gateway.com
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monitor. For monitor troubleshooting, see "Monitor" on page 122. ■ If your server is plugged into a server from one processor to two, you may need to reconfigure your operating system so it recognizes the additional processor. For instructions, see your operating system's documentation. www.gateway
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124 www.gateway.com
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Appendix A Server Specifications The following specifications are for the standard configuration. Your server may contain optional equipment. All specifications are subject to change. 125
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in server) Supports one full-length, full-height and one low-profile PCI expansion card 450 W Supports Windows Server 2003, Windows Small Business Server 2003, Novell Netware, and SuSE Linux. Compatible with: ■ Windows 2000 Server ■ Novell NetWare 6.5 ■ FCC Class A ■ UL ■ cUL 126 www.gateway.com
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.3u auto-negotiation support ■ Full duplex support ■ Ultra ATA/100 support (1 connector, 2 channels) ■ Up to 3 SATA fixed drives (RAID level 0 or 1 supported) ■ Up to 3 SATA hot-swap drives (optional) (RAID level 0 or 1 supported) ACPI compliance Supports: ■ S0 ■ S1 ■ S4 ■ S5 www.gateway.com 127
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conditions. At no time should the server run under conditions which violate these 10° to 35°C); derated 0.9°F (0.5°C) for every 1,000 feet (305 meters). Use of 2 GB DIMMs derates the server to 86°F (30°C) 10,000 feet (3,048 meters) maximum Nonoperating: 90% relative (noncondensing) at 86° F
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For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway's eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server. www.gateway.com 129
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130 www.gateway.com
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Appendix B BIOS Settings If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the process much easier. You can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed.
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To view all BIOS settings: 1 Restart your server 2 Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. 3 Select menus and submenus to display setting information. BIOS menu Main Advanced BIOS submenu Setting
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device details/settings Selects IDE Device Configuration sub-menu with additional device details/settings Selects IDE Device Configuration submenu with additional device details/settings www.gateway.com 133
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A Onboard Floppy Controller Disabled 720 KB 3 1/2" 1.44 MB 3 1/2" 2.44 MB 3 1.2" Disabled Enabled Serial Port A Address Disabled 3F8/IRQ4 2F8/IRQ3 3E8/IRQ4 2E8/IRQ3 www.gateway.com
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USB Devices Enabled (List of USB devices detected by BIOS) USB Function Legacy USB Support Port 60/64 Emulation USB 2.0 Controller USB 2.0 Controller Mode USB Mass Storage Device Configuration submenu with USB Device enable Disabled Enabled Enabled Disabled Disabled Enabled www.gateway.com 135
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136 BIOS submenu Memory Configuration Setting Onboard NIC 1 ROM Onboard NIC 2 (Right) Onboard NIC 2 ROM Slot 1 Option ROM Slot 3 Option ROM Slot 4 Option ROM DIMM 1A (Information) DIMM 1B (Information) DIMM 2A (Information) DIMM 2B (Information) DIMM 3A (Information) www.gateway.com Value
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reserves memory to replace failures. Spare Disabled Boot Settings Configuration Quick Boot Quiet Boot Bootup Num-Lock PS/2 Mouse Support POST Error Pause Hit Message Display Disabled Enabled Disabled Enabled Off On Disabled Enabled Auto Disabled Enabled Disabled Enabled www.gateway.com
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(Specifies boot sequence from the available devices.) Varies (Specifies boot sequence from the available devices.) Varies (Specifies boot sequence from the available devices.) 138 www.gateway.com
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Access View Only Limited Full Access (Clears user password) Disabled Enabled Disabled Enabled 1 minute 2 minutes 5 minutes 10 minutes 20 minutes 60 minutes 120 minutes www.gateway.com 139
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NMI Control Value [Z] [L] Disabled Enabled Disabled Enabled Disabled Enabled System Management Server Board Part Number Varies Server Board Serial Number Varies NIC 1 MAC Address Varies NIC 2 MAC Address (HSBP) Firmware revision of the Hotswap controller. N/A if not present. www.gateway.com
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Redirection Port Event Log Configuration Serial Port Connector Clear All Event Logs BIOS Event Logging Critical Event Logging ECC Event Logging PCI Error Logging www.gateway.com Value Disabled Serial A Serial B 9600 19.2K 38.4K 57.6K 115.2K No Flow Control CTS/RTS XON/XOFF CTS/RTS + CD PC
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disabled) FRB-2 Policy Disable BSP (not supported) Do not disable BSP (not supported) Retry on Next Boot Disable FRB2 Timer Late POST Timeout Disabled 5 minutes 10 minutes 15 minutes 20 minutes Hard Disk OS Boot Timeout Disabled 5 minutes 10 minutes 15 minutes 20 minutes 142 www.gateway.com
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. BIOS submenu BIOS 2nd level submenu IDE Configuration (Cont'd) Mixed P-ATA / S-ATA Setting First ATA Channel Second ATA Channel Value P-ATA M-S S-ATA M-S S-ATA M-S None www.gateway.com 143
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) Mode Device information Device vendor Device size Device LBA mode Device block mode Device PIO mode Device Async DMA mode Device Ultra DMA mode Device S.M.A.R.T. support Not Installed Auto CDROM ARMD Disabled Auto Disabled Auto 144 www
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Delay Device #1 Value 10 Sec 20 Sec 30 Sec 40 Sec Displayed if a device is detected. Includes a DeviceID string returned by the USB device. www.gateway.com 145
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BIOS submenu BIOS 2nd level submenu Setting Emulation Type Device #n Emulation Type Value Auto Floppy Forced FDD Hard Disk CDROM Displayed if a device is detected. Includes a DeviceID string returned by the USB device. Auto Floppy Forced FDD Hard Disk CDROM 146 www.gateway.com
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Appendix C Safety, Regulatory, and Legal Information ■ Safety information ■ Legal and Regulatory Information 147
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instructions to help guard against personal injury and damage to your Gateway system. Setting up your system ■ Read and follow all instructions before cleaning the system. ■ Unplug the system from the wall outlet and refer servicing to qualified personnel if: ■ The power cord or plug is damaged. ■
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Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. www.gateway.com 149
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15 Class A Statement The server is designated as complying with in accordance with the instruction manual, may cause harmful modifications not expressly approved by Gateway could void the FCC service may be required. The telephone company may request that you disconnect the equipment until the problem
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Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: ■ Gateway 9315 Server For In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer
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combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. 152 www.gateway.com
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(DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to
Gateway 9315 | Gateway 9315 Server User Guide - Page 159
. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer
Gateway 9315 | Gateway 9315 Server User Guide - Page 160
diagnostic LEDs 115 C cabinet removing server 19 card installing 69, 71 slot location 4, 5, 69 troubleshooting 119 case closing 39 opening 38 CD Gateway Systems Manager 29 System Companion 33 troubleshooting 118 CD drive installing 50 location 2 troubleshooting 118 checkpoints ACPI runtime 117
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117 POST code checkpoints 111 DIM code checkpoints 117 DIMM see memory DIMM slots location 6 diskette drive connector 5, 6 installing 50 location 2 replacing 50 troubleshooting 118 display troubleshooting 122 documentation Gateway Web site 7 System Companion CD 33 drive bays location 2 drivers
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Gateway Systems Manager 29 H hard drive indicator 2 installing 53 LED indicator 2 replacing 53 troubleshooting 119 heat sink installing 76 help telephone support drive 53 heat sink 76 hot-swap backplane 82 hot-swap drive 53 memory 65 PCI expansion card 69, 71 PCI riser assembly 69 PCI riser connector
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26 cleaning case 26 cleaning keyboard 27 cleaning screen 27 Gateway Systems Manager 29 general guidelines 26 recording BIOS configuration 28 master boot record 120 memory installing 65 location 5, 6 online sparing 66 troubleshooting 120 memory slots location 4 messages 105 modem connection speed 122
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2 source problems 11 static electricity 37 surge protectors 11 troubleshooting 123 uninterruptible screen cleaning 27 troubleshooting 122 SDRAM see memory security locking server 29 set server back 3 front 2 interior 4 starting 20 turning off 22 Server menu BIOS Setup utility 92 www.gateway.com 159
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connection 120 keyboard 120 LED information 110 master boot record 120 memory 120 modem 120 monitor 122 power 123 power source problems 11 processor 123 safety guidelines 104 technical support 102 telephone support 102 video 122 turning off server 22 turning on server 20 160 www.gateway.com
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U uninterruptible power supply (UPS) 12 updating baseboard management controller firmware 32 BIOS 93 firmware 32 UPS 12 USB ports internal connector 5, 6 location 2, 3 user password 29 utilities BIOS Setup 91 V VGA port 2, 3 Video connectors 6 W Web site Gateway 7 www.gateway.com 161
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162 www.gateway.com
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A MAN 9315 1U USR GDE R0 01/05

Section	Page
Contents	2
Checking Out Your Gateway Server	6
Front	7
Control panel	7
Back	8
I/O panel	8
Interior	9
System board	10
Connectors - right side	10
Connectors - left side	11
Getting Help	12
System Companion CD	12
Gateway Web site	12
Telephone support	12
Setting Up Your Server	14
Setting up the hardware	15
Protecting from power source problems	16
Mounting your server into a cabinet	18
Installing the bezel	23
Removing the server from a cabinet	24
Starting your server	25
Understanding the power-on self-test	26
Turning off your server	27
Configuring the RJ-45 serial port	28
Setting up the operating system	29
Initial hardware settings	29
Maintaining Your Server	30
Caring for your server	31
Cleaning your server	31
Cleaning tips	31
Cleaning the keyboard	32
Cleaning the screen	32
Preparing for system recovery	33
Recording the BIOS configuration	33
System administration	34
Gateway Systems Manager	34
Server security	34
Locking the server	34
Using BIOS security passwords	34
Identifying your server	36
Updating the baseboard management controller firmware	37
Updating the FRU/SDR	37
Using your System Companion CD	38
Installing Components	40
Preparing to install components	41
Selecting a place to work	41
Gathering the tools you need	41
Getting Help	41
Preventing static electricity discharge	42
Opening the server case	43
Closing the server case	44
Removing and installing air ducts, air dams, and baffle	46
Removing the processor air duct	46
Installing the processor air duct	47
Removing the air baffle	47
Installing the air baffle	49
Installing and removing drives	50
Installing a diskette in a converted hard drive bay	50
Removing a diskette drive from the converted hard drive bay	54
Installing a CD or DVD drive	55
Removing a CD or DVD drive	57
Installing or replacing a hard drive	58
Installing a fixed SATA hard drive	58
Removing a fixed SATA hard drive	63
Installing a hot-swap hard drive	64
Configuring your onboard RAID solution	66
Configuring the onboard SATA RAID solution	66
Filling empty drive bays	69
Installing memory	70
Memory online sparing	71
Removing and Installing PCI expansion cards	74
Removing and installing the PCI riser assembly	74
Removing and installing a PCI expansion card	76
Removing and installing a PCI riser connector	77
Replacing a system fan	80
Installing a processor	81
Replacing the power supply	85
Installing or replacing the hot-swap backplane	87
Replacing the CMOS battery	89
Replacing the control panel	91
Replacing the system board	93
Using the BIOS Setup Utility	96
Opening the BIOS Setup utility	97
Updating the BIOS	98
Rolling BIOS	98
Recovering the BIOS	99
Resetting the BIOS	102
Resetting BIOS passwords	103
Troubleshooting	106
Telephone support	107
Before calling Gateway Customer Care	107
Telephone support	108
Telephone numbers	108
Tutoring and training	108
Safety guidelines	109
Error messages	110
Troubleshooting	112
First steps	112
Battery replacement	112
Beep codes	113
LED information	115
Diagnostic LEDs	115
POST code checkpoints	116
Bootblock initialization code checkpoints	119
Bootblock recovery code checkpoints	120
DIM code checkpoints	122
ACPI runtime checkpoints	122
BIOS	123
CD drive	123
Diskette drive	123
Expansion cards	124
Hard drive	124
Internet	125
Keyboard	125
Memory	125
Modem (telephone dial-up)	125
Monitor	127
Power	128
Processor	128
Server Specifications	130
System specifications	131
System board specifications	132
Environmental specifications	133
Additional specifications	134
BIOS Settings	136
Safety, Regulatory, and Legal Information	152
Index	160
A	160
B	160
C	160
D	161
E	161
F	162
G	162
H	162
I	162
J	162
K	162
L	163
M	163
N	163
O	163
P	163
R	164
S	164
T	165
U	166
V	166

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Gateway 9315 Server