HP 950c (English) Windows Connect * User's Guide - C6428-90035 - Page 41

Getting Help When Things Go Wrong 4 The printer software won't install, what's wrong? continued What is the problem? Possible cause To solve the problem... When I connect a USB cable between the printer and my computer, an "Unknown device" message appears. • Static electricity has built up in the cable between your computer and printer. OR • You may have a defective USB cable. 1 Disconnect the USB cable from your printer. 2 Unplug the printer from its power cable. 3 Wait approximately 30 seconds. 4 Plug the power back into the printer. 5 Plug the USB cable back into the printer. 6 If "Unknown device" continues to appear in the "New hardware found" dialog, replace the USB cable or use a parallel cable. When I connect a USB cable between the printer and my computer, the "New Hardware Wizard" message did not appear. You may not be using Windows 98. You may not have USB enabled. Your USB cable may not be connected properly. Make sure Windows 98 is running and your computer is connected using a USB cable. If you do not have Windows 98, you need to use a parallel cable. 1 In Windows 98, click Start Settings Control Panel. 2 Double-click the System icon. 3 Click the Device Manager tab. 4 Click the plus ( + ) icon next to the Univer- sal Serial Bus Controller option. If you see a USB host controller and a USB root hub listed, USB is probably enabled. If you do not see these devices listed, refer to your computer's documentation or contact the manufacturer for more information on enabling and setting up USB. 5 If you cannot enable USB, you can always use a parallel cable to connect your printer to your computer. 1 Disconnect and then reconnect the USB cable from your printer. 2 Make sure that it is securely attached. 35