HP Color LaserJet Enterprise M455 Color LaserJet Enterprise M455 User Guide - Page 111

B9 jam error in fuser output, B9.yz Jam in rear door

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3. If paper is present in the upper rollers, gently pull out any jammed paper from the rollers in the rear door area. 4. Close the rear door. 5. Ensure the type and quality of the paper being used meets the HP specifications for the printer. 6. Ensure the paper tray guides are set to the correct size for the paper loaded. 7. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.B9 jam error in fuser output Use the following procedure to check for paper in all possible jam locations in the fuser area. Recommended action for customers When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam. ● 13.B9.yz Jam in rear door y = jam type (A, C, or D) 13.B9 jam error in fuser output 101

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3.
If paper is present in the upper rollers, gently pull out any jammed paper from the rollers in the rear door
area.
4.
Close the rear door.
5.
Ensure the type and quality of the paper being used meets the HP specifications for the printer.
6.
Ensure the paper tray guides are set to the correct size for the paper loaded.
7.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at
www.hp.com/
go/
contactHP
.
13.B9 jam error in fuser output
Use the following procedure to check for paper in all possible jam locations in the fuser area.
Recommended action for customers
When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
●
13.B9.yz Jam in rear door
y = jam type (A, C, or D)
13.B9 jam error in fuser output
101