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HP Color LaserJet Enterprise M455 Color LaserJet Enterprise M455 User Guide - Page 48

Replace the toner cartridges, Troubleshoot Cartridge Protection control panel error messages

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5. Click the Apply button to save the changes. CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge. Turning the feature off does not turn off protection for cartridges that are currently installed. Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature From the EWS, a network administrator can disable the Cartridge Protection feature. This removes protection for any new cartridges installed in the printer. 1. Open the HP Embedded Web Server (EWS): a. On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Open the Copy/Print tab. 3. From the left navigation pane, select Manage Supplies. 4. In the Supply Settings area, select Off from the Cartridge Protection drop-down list. 5. Click the Apply button to save the changes. Troubleshoot Cartridge Protection control panel error messages Review the recommended actions for Cartridge Protection error messages. Table 3-8 Cartridge Protection control panel error messages Error message Description Recommended action 10.0X.57 Protected Cartridge The cartridge can only be used in the printer Replace the cartridge with a new toner or fleet of printers that initially protected it cartridge. using HP Cartridge Protection. The Cartridge Protection feature allows an administrator to restrict cartridges to work in only one printer or fleet of printers. The cartridge must be replaced to continue printing. Replace the toner cartridges Replace the toner cartridges if you receive a message on the printer, or if you have print quality problems. 38 Chapter 3 Supplies, accessories, and parts

Section	Page
Printer overview	11
Warning icons	11
Potential shock hazard	12
Printer views	13
Printer front view	13
Printer back view	13
Control panel view	14
Printer specifications	17
Technical specifications	17
Supported operating systems	18
Mobile printing solutions	19
Printer dimensions	20
Power consumption	21
Electrical specifications	21
Acoustic emissions	22
Operating-environment range	22
Printer hardware setup and software installation	22
Paper trays	25
Load paper to Tray 1 (multipurpose tray)	25
Load Paper Tray 1 (multipurpose tray)	25
Tray 1 paper orientation	27
Load paper to Tray 2	28
Load paper Tray 2	28
Tray 2 paper orientation	31
Use alternative letterhead mode	32
Load paper to Tray 3 (optional accessory)	32
Load paper Tray 3	32
Tray 3 paper orientation	34
Use alternative letterhead mode	36
Load and print envelopes	36
Print envelopes	36
Envelope orientation	37
Load and print labels	37
Manually feed labels	38
Label orientation	38
Supplies, accessories, and parts	41
Order supplies, accessories, and parts	41
Ordering	41
Supplies and accessories	41
Customer self-repair parts	43
Configure the HP toner-cartridge-protection supply settings	44
Introduction	44
Enable or disable the Cartridge Policy feature	44
Enable or disable the Cartridge Protection feature	46
Replace the toner cartridges	48
Toner cartridge information	49
Remove and replace the toner cartridges	51
Print	57
Print tasks (Windows)	57
How to print (Windows)	57
Automatically print on both sides (Windows)	58
Manually print on both sides (Windows)	58
Print multiple pages per sheet (Windows)	59
Select the paper type (Windows)	59
Additional print tasks	60
Print tasks (macOS)	60
How to print (macOS)	60
Automatically print on both sides (macOS)	61
Manually print on both sides (macOS)	61
Print multiple pages per sheet (macOS)	62
Select the paper type (macOS)	62
Additional print tasks	62
Store print jobs on the printer to print later or print privately	63
Introduction	63
Create a stored job (Windows)	63
Create a stored job (macOS)	64
Print a stored job	65
Delete a stored job	65
Information sent to printer for Job Accounting purposes	66
Mobile printing	66
Introduction	66
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	66
HP ePrint via email	67
AirPrint	68
Android embedded printing	68
Print from a USB flash drive	68
Enable the USB port for printing	69
Print USB documents (keypad control panel)	70
Print using high-speed USB 2.0 port (wired)	70
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus	70
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only)	70
Manage the printer	73
Advanced configuration with the HP Embedded Web Server (EWS)	73
Introduction	73
How to access the HP Embedded Web Server (EWS)	74
HP Embedded Web Server features	74
Configure IP network settings	81
Printer sharing disclaimer	81
View or change network settings	81
Rename the printer on a network	81
Manually configure IPv4 TCP/IP parameters from the control panel	82
Manually configure IPv6 TCP/IP parameters from the control panel	82
Link speed and duplex settings	83
Printer security features	84
Introduction	84
Security statements	84
Assign an administrator password	84
IP Security	85
Encryption support: HP High Performance Secure Hard Disks	85
Lock the formatter	85
Energy-conservation settings	85
Set the sleep timer and configure the printer to use 1 watt or less of power	85
Set the sleep schedule	86
Set the idle settings	86
HP Web Jetadmin	87
Software and firmware updates	87
Solve problems	89
Control panel help system	89
Reset factory settings	90
Introduction	90
Method one: Reset factory settings from the printer control panel	90
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	91
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS	91
Change the “Very Low” settings	92
Order supplies	93
Printer does not pick up paper or misfeeds	93
Introduction	93
The printer does not pick up paper	93
The printer picks up multiple sheets of paper	96
Clear paper jams	99
Paper jam locations	100
Auto-navigation for clearing paper jams	100
Experiencing frequent or recurring paper jams?	100
13.B2.D1 jam error in tray 1	101
13.B2.D2 jam error in tray 2	103
13.A3 jam error in tray 3	106
13.B4, 13.B5 jam error in fuser input	109
13.B9 jam error in fuser output	111
13.D1, 13.D3 jam error in the duplexer	113
13.E1 jam error in the output bin	115
Resolving color print quality problems	115
Introduction	115
Troubleshoot print quality	116
Solve wired network problems	128
Introduction	128
Poor physical connection	128
The computer is unable to communicate with the printer	128
The printer is using incorrect link and duplex settings for the network	129
New software programs might be causing compatibility problems	129
The computer or workstation might be set up incorrectly	129
The printer is disabled, or other network settings are incorrect	129
Solve wireless network problems	129
Introduction	129
Wireless connectivity checklist	130
The printer does not print after the wireless configuration completes	131
The printer does not print, and the computer has a third-party firewall installed	131
The wireless connection does not work after moving the wireless router or printer	131
Cannot connect more computers to the wireless printer	131
The wireless printer loses communication when connected to a VPN	131
The network does not appear in the wireless networks list	132
The wireless network is not functioning	132
Reduce interference on a wireless network	132
Service and support	133
HP limited warranty statement	133
UK, Ireland, and Malta	134
Austria, Belgium, Germany, and Luxemburg	134
Belgium, France, and Luxemburg	135
Italy	136
Spain	136
Denmark	137
Norway	137
Sweden	137
Portugal	138
Greece and Cyprus	138
Hungary	138
Czech Republic	139
Slovakia	139
Poland	139
Bulgaria	140
Romania	140
Belgium and the Netherlands	140
Finland	141
Slovenia	141
Croatia	141
Latvia	141
Lithuania	142
Estonia	142
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	142
Long life consumable and maintenance kit limited warranty statement	143
HP policy on non-HP supplies	143
HP anticounterfeit Web site	143
Data stored on the toner cartridge	144
End User License Agreement	144
Customer self-repair warranty service	148
Customer support	148
Environmental product stewardship program	149
Protecting the environment	149
Ozone production	149
Power consumption	149
Toner consumption	149
Paper use	149
Plastics	150
HP LaserJet print supplies	150
Paper	150
Material restrictions	150
Battery information	150
Disposal of waste equipment by users (EU, UK, and India)	151
Electronic hardware recycling	151
Brazil hardware recycling information	151
Chemical substances	151
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	152
SEPA Ecolabel User Information (China)	152
The regulation of the implementation on China energy label for printer, fax, and copier	152
Restriction on Hazardous Substances statement (India)	152
WEEE (Turkey)	152
Substances Table (China)	153
Material Safety Data Sheet (MSDS)	153
EPEAT	153
Substances Table (Taiwan)	154
For more information	154
Regulatory information	155
Regulatory statements	155
Regulatory model identification numbers	155
European Union & United Kingdom Regulatory Notice	155
FCC regulations	156
Canada - Industry Canada ICES-003 Compliance Statement	156
VCCI statement (Japan)	156
EMC statement (Korea)	156
EMC statement (China)	156
Power cord instructions	156
Power cord statement (Japan)	157
Laser safety	157
Laser statement for Finland	157
Nordic Statements (Denmark, Finland, Norway, Sweden)	158
GS statement (Germany)	158
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	159
EMI statement (Taiwan)	160
Product stability	160

Match case Limit results 1 per page

Click the

Apply

button to save the changes.

CAUTION:

After enabling cartridge protection for the printer, all subsequent toner cartridges installed in

the printer are automatically and

permanently

protected. To avoid protecting a new cartridge, disable the

feature

before

installing the new cartridge.

Turning the feature oﬀ does not turn oﬀ protection for cartridges that are currently installed.

Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature

From the EWS, a network administrator can disable the Cartridge Protection feature. This removes protection for

any new cartridges installed in the printer.

Open the HP Embedded Web Server (EWS):

On the printer control panel, press the Information

button, and then use the arrow keys to select

the Ethernet

menu. Press the

button to open the menu and display the IP address or host

name.

Open a web browser, and in the address line, type the IP address or host name exactly as it displays on

the printer control panel. Press the

Enter

key on the computer keyboard. The EWS opens.

NOTE:

If the web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the computer.

Open the

Copy/Print

tab.

From the left navigation pane, select

Manage Supplies

In the

Supply Settings

area, select

Oﬀ

from the

Cartridge Protection

drop-down list.

Click the

Apply

button to save the changes.

Troubleshoot Cartridge Protection control panel error messages

Review the recommended actions for Cartridge Protection error messages.

Table 3-8

Cartridge Protection control panel error messages

Error message

Description

Recommended action

10.0X.57 Protected <Color> Cartridge

The cartridge can only be used in the printer

or ﬂeet of printers that initially protected it

using HP Cartridge Protection.

The Cartridge Protection feature allows an

administrator to restrict cartridges to work

in only one printer or ﬂeet of printers. The

cartridge must be replaced to continue

printing.

Replace the cartridge with a new toner

cartridge.

Replace the toner cartridges

Replace the toner cartridges if you receive a message on the printer, or if you have print quality problems.

Chapter 3

Supplies, accessories, and parts