HP Color LaserJet Enterprise M455 Color LaserJet Enterprise M455 User Guide - Page 113

D1, 13.D3 jam error in the duplexer, At the rear of the printer, open the duplexer.

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4. If the error persists, ensure the type and quality of the paper being used meets the HP specifications for the printer. 5. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.D1, 13.D3 jam error in the duplexer Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. Recommended action for customers When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam. ● 13.D1.yz Paper jam in duplexer (upper area of duplexer) ● 13.D3.yz Paper jam in duplexer (lower area of duplexer) y = A or D x = 0-9 or A-F 1. Check the out area of the printer. If paper is extruding out slowly pull it out of the printer. 2. At the rear of the printer, open the duplexer. 3. Remove any jammed or damaged sheets of paper from the rear door of the printer. CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool. NOTE: There are 3 areas to check for paper, above the fuser, entering in the duplexer and the exit of the duplexer. 13.D1, 13.D3 jam error in the duplexer 103

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4.
If the error persists, ensure the type and quality of the paper being used meets the HP specifications for the
printer.
5.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at
www.hp.com/
go/
contactHP
.
13.D1, 13.D3 jam error in the duplexer
Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.
Recommended action for customers
When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
●
13.D1.yz Paper jam in duplexer (upper area of duplexer)
●
13.D3.yz Paper jam in duplexer (lower area of duplexer)
y = A or D
x = 0-9 or A-F
1.
Check the out area of the printer. If paper is extruding out slowly pull it out of the printer.
2.
At the rear of the printer, open the duplexer.
3.
Remove any jammed or damaged sheets of paper from the rear door of the printer.
CAUTION:
The fuser is located above the rear door, and it is hot. Do not attempt to reach into the
area above the rear door until the fuser is cool.
NOTE:
There are 3 areas to check for paper, above the fuser, entering in the duplexer and the exit of the
duplexer.
13.D1, 13.D3 jam error in the duplexer
103