HP Color LaserJet Enterprise M455 Color LaserJet Enterprise M455 User Guide - Page 129

The printer is using incorrect link and duplex settings for the network

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2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network (also known as subnet). 3. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is selected. The printer IP address is listed on the printer configuration page. 4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes. 5. If you installed the printer using a Microsoft standard TCP/IP port, use the printer's hostname instead of the IP address. 6. If the IP address is correct, delete the printer and then add it again. 7. Reinstall the printer software and driver. The printer is using incorrect link and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The computer or workstation might be set up incorrectly An incorrectly configured computer can cause issues with printing. 1. Check the network drivers, print drivers, and the network redirection settings. 2. Verify that the operating system is configured correctly. The printer is disabled, or other network settings are incorrect Check the network settings. 1. Review the printer's configuration/networking pages to check the status of the network settings and protocols. 2. Reconfigure the network settings if necessary. Solve wireless network problems Check the following information to resolve wireless network issues. Introduction Use the troubleshooting information to help resolve issues. NOTE: To determine whether HP NFC, Wi-Fi, BLE, or other wireless printing capabilities are enabled on the printer, print a configuration page from the printer control panel. The printer is using incorrect link and duplex settings for the network 119

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2.
If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all configured for the same network (also known as subnet).
3.
Open the printer properties and click the
Ports
tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer configuration page.
4.
If you installed the printer using the HP standard TCP/IP port, select the box labeled
Always print to this
printer, even if its IP address changes
.
5.
If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname instead of the
IP address.
6.
If the IP address is correct, delete the printer and then add it again.
7.
Reinstall the printer software and driver.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you
must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
An incorrectly configured computer can cause issues with printing.
1.
Check the network drivers, print drivers, and the network redirection settings.
2.
Verify that the operating system is configured correctly.
The printer is disabled, or other network settings are incorrect
Check the network settings.
1.
Review the printer’s configuration/networking pages to check the status of the network settings and
protocols.
2.
Reconfigure the network settings if necessary.
Solve wireless network problems
Check the following information to resolve wireless network issues.
Introduction
Use the troubleshooting information to help resolve issues.
NOTE:
To determine whether HP NFC, Wi-Fi, BLE, or other wireless printing capabilities are enabled on the
printer, print a configuration page from the printer control panel.
The printer is using incorrect link and duplex settings for the network
119