HP Color LaserJet Enterprise M455 Color LaserJet Enterprise M455 User Guide - Page 124

Solve problems, Table 6-6

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Table 6-6 Blank page - No print Sample Description The page is completely blank and contains no printed content. Possible solutions 1. Make sure that the cartridges are genuine HP cartridges. 2. Make sure that the cartridge is installed correctly. 3. Print with a different cartridge. 4. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type. 5. If the issue persists, go to support.hp.com. Table 6-7 Color plane registrations defects (color models only) Sample Description Possible solutions One or more color plane(s) is not aligned with the other color planes. This registration 1. error will typically occur with yellow. 2. Reprint the document. From the printer control panel, calibrate the printer. 3. If a cartridge has reached a Very Low state, or the printed output is severely faded, replace the cartridge. 4. From the printer control panel use the Restore Calibration feature to reset the printer's calibration settings to the factory defaults. 5. If the issue persists, go to support.hp.com. Table 6-8 Fixing/fuser defects Sample Description Slight shadows or offsets of the image are repeated down the page. The repeated image might fade with each recurrence. Possible solutions 1. Reprint the document. 2. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type. 3. If the issue persists, go to support.hp.com. 114 Chapter 6 Solve problems

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Table 6-6
Blank page — No print
Sample
Description
Possible solutions
The page is completely blank and contains
no printed content.
1.
Make sure that the cartridges are
genuine HP cartridges.
2.
Make sure that the cartridge is
installed correctly.
3.
Print with a different cartridge.
4.
Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5.
If the issue persists, go to
support.hp.com
.
Table 6-7
Color plane registrations defects (color models only)
Sample
Description
Possible solutions
One or more color plane(s) is not aligned
with the other color planes. This registration
error will typically occur with yellow.
1.
Reprint the document.
2.
From the printer control panel,
calibrate the printer.
3.
If a cartridge has reached a
Very Low
state, or the printed output is severely
faded, replace the cartridge.
4.
From the printer control panel use the
Restore Calibration
feature to reset
the printer's calibration settings to the
factory defaults.
5.
If the issue persists, go to
support.hp.com
.
Table 6-8
Fixing/fuser defects
Sample
Description
Possible solutions
Slight shadows or offsets of the image
are repeated down the page. The repeated
image might fade with each recurrence.
1.
Reprint the document.
2.
Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a lighter
paper type.
3.
If the issue persists, go to
support.hp.com
.
114
Chapter 6
Solve problems