HP Color LaserJet Enterprise M455 Color LaserJet Enterprise M455 User Guide - Page 131

The printer does not print after the wireless configuration completes, The printer does not print

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The printer does not print after the wireless configuration completes Resolve issues between your computer and the printer. 1. Make sure that the printer is turned on and in the ready state. 2. Turn off any third-party firewalls on your computer. 3. Make sure that the wireless network is working correctly. 4. Make sure that your computer is working correctly. If necessary, restart the computer. 5. Verify that you can open the printer HP Embedded Web Server from a computer on the network. The printer does not print, and the computer has a third-party firewall installed Verify that a firewall is not interfering with wireless communication. 1. Update the firewall with the most recent update available from the manufacturer. 2. If programs request firewall access when you install the printer or try to print, make sure that you allow the programs to run. 3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the firewall when you have completed the wireless installation. The wireless connection does not work after moving the wireless router or printer Verify that the printer and network settings are correct. 1. Make sure that the router or printer connects to the same network that your computer connects to. 2. Print a configuration page. 3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration for the computer. 4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer. Cannot connect more computers to the wireless printer Complete the following steps to solve connection issues. 1. Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point. 2. Make sure that the printer is turned on and in the ready state. 3. Make sure there are not more than 5 concurrent Wireless Print Direct users. 4. Turn off any third-party firewalls on your computer. 5. Make sure that the wireless network is working correctly. 6. Make sure that your computer is working correctly. If necessary, restart the computer. The wireless printer loses communication when connected to a VPN Typically, you cannot connect to a VPN and other networks at the same time. The printer does not print after the wireless configuration completes 121

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The printer does not print after the wireless configuration completes
Resolve issues between your computer and the printer.
1.
Make sure that the printer is turned on and in the ready state.
2.
Turn off any third-party firewalls on your computer.
3.
Make sure that the wireless network is working correctly.
4.
Make sure that your computer is working correctly. If necessary, restart the computer.
5.
Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party firewall installed
Verify that a firewall is not interfering with wireless communication.
1.
Update the firewall with the most recent update available from the manufacturer.
2.
If programs request firewall access when you install the printer or try to print, make sure that you allow the
programs to run.
3.
Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the firewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
Verify that the printer and network settings are correct.
1.
Make sure that the router or printer connects to the same network that your computer connects to.
2.
Print a configuration page.
3.
Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration
for the computer.
4.
If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the
wireless setup for the printer.
Cannot connect more computers to the wireless printer
Complete the following steps to solve connection issues.
1.
Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2.
Make sure that the printer is turned on and in the ready state.
3.
Make sure there are not more than 5 concurrent Wireless Print Direct users.
4.
Turn off any third-party firewalls on your computer.
5.
Make sure that the wireless network is working correctly.
6.
Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
Typically, you cannot connect to a VPN and other networks at the same time.
The printer does not print after the wireless configuration completes
121