HP Color LaserJet Enterprise M455 Color LaserJet Enterprise M455 User Guide - Page 93

Order supplies, Printer does not pick up paper or misfeeds, Introduction

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The printer can print faxes without interruption when it passes the Very Low threshold if you select the Continue option for the cartridge, but print quality might degrade. Order supplies Order supplies and paper for your HP printer. Table 6-1 Ordering options Ordering option Ordering information Order supplies and paper www.hp.com Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP website, which provides options for purchasing Original HP supplies. Printer does not pick up paper or misfeeds Use this information if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. The printer does not pick up paper If the printer does not pick up paper from the tray, try these solutions: 1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain inside the printer. 2. Load the tray with the correct size of paper for the job. 3. Make sure the paper size and type are set correctly on the printer control panel. 4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Order supplies 83

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The printer can print faxes without interruption when it passes the Very Low threshold if you select the
Continue
option for the cartridge, but print quality might degrade.
Order supplies
Order supplies and paper for your HP printer.
Table 6-1
Ordering options
Ordering option
Ordering information
Order supplies and paper
www.hp.com
Order through service or support providers
Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS)
To access, in a supported web browser on your computer, enter the printer IP
address or host name in the address/URL field. The EWS contains a link to the HP
website, which provides options for purchasing Original HP supplies.
Printer does not pick up paper or misfeeds
Use this information if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at
one time.
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up
multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions:
1.
Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2.
Load the tray with the correct size of paper for the job.
3.
Make sure the paper size and type are set correctly on the printer control panel.
4.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE:
Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Order supplies
83