HP Color LaserJet Enterprise M455 Color LaserJet Enterprise M455 User Guide - Page 125

Table 6-8, Fixing/fuser defects, continued, Gray background or dark print

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Table 6-8 Fixing/fuser defects (continued) Sample Description Possible solutions Toner rubs off along either edge of the page. This defect is more common at the 1. edges of high-coverage jobs, and on light media types, but can occur anywhere on the 2. page. Reprint the document. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a heavier paper type. 3. Enterprise models only: From the printer control panel, go to the Edge­ to-Edge menu and then select Normal. Reprint the document. 4. Enterprise models only: From the printer control panel, select Auto Include Margins and then reprint the document. 5. If the issue persists, go to support.hp.com. Table 6-9 Gray background or dark print Sample Description The image or text is darker than expected and/or the background is gray. Possible solutions 1. Make sure that the paper in the trays has not already been run through the printer. 2. Use a different paper type. 3. Reprint the document. 4. Mono models only: From the Home screen on the printer control panel, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level. 5. Make sure that the printer is within the supported operating temperature and humidity range. 6. Replace the cartridge. 7. If the issue persists, go to support.hp.com. Troubleshoot image defects 115

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Table 6-8
Fixing/fuser defects
(continued)
Sample
Description
Possible solutions
Toner rubs off along either edge of the
page. This defect is more common at the
edges of high-coverage jobs, and on light
media types, but can occur anywhere on the
page.
1.
Reprint the document.
2.
Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3.
Enterprise models only:
From the
printer control panel, go to the
Edge²
to-Edge
menu and then select
Normal
.
Reprint the document.
4.
Enterprise models only:
From the
printer control panel, select
Auto
Include Margins
and then reprint the
document.
5.
If the issue persists, go to
support.hp.com
.
Table 6-9
Gray background or dark print
Sample
Description
Possible solutions
The image or text is darker than expected
and/or the background is gray.
1.
Make sure that the paper in the trays
has not already been run through the
printer.
2.
Use a different paper type.
3.
Reprint the document.
4.
Mono models only:
From the Home
screen on the printer control panel,
go to the
Adjust Toner Density
menu,
and then adjust the toner density to a
lower level.
5.
Make sure that the printer is within the
supported operating temperature and
humidity range.
6.
Replace the cartridge.
7.
If the issue persists, go to
support.hp.com
.
Troubleshoot image defects
115