HP LaserJet Enterprise 500 Service Manual

HP LaserJet Enterprise 500 Manual

HP LaserJet Enterprise 500 manual table of contents:

  • HP LaserJet Enterprise 500 | Service Manual - Page 1
    LASERJET ENTERPRISE 500 COLOR Service Manual M551n M551dn M551xh
  • HP LaserJet Enterprise 500 | Service Manual - Page 2
  • HP LaserJet Enterprise 500 | Service Manual - Page 3
    HP LaserJet Enterprise 500 color M551 Printers Service Manual
  • HP LaserJet Enterprise 500 | Service Manual - Page 4
    .... The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements ... such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 5
    Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to...
  • HP LaserJet Enterprise 500 | Service Manual - Page 6
    iv Conventions used in this guide ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 7
    Table of contents 1 Theory of operation ...1 Basic operation ...2 Sequence of operation ...3 Engine control system ...4 DC controller ...5 Solenoids ...6 Clutches ...6 Switches ...6 Sensors ...7 Motors and fans ...7 High voltage power supply ...10 Low voltage power supply ...12 Overcurrent/...
  • HP LaserJet Enterprise 500 | Service Manual - Page 8
    ... ...29 Intermediate transfer belt (ITB) unit ...31 Primary-transfer-roller engagement and disengagement ...32 ITB cleaning ...35 Calibration ...36 Color misregistration control ...36 Image stabilization control ...37 Pickup, feed, and delivery system ...38 Pickup-and-feed unit ...42 Cassette pickup ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 9
    ... removal and replacement ...70 Electrostatic discharge ...71 Required tools ...72 Service approach ...73 Before performing service ...73 After ...(CSR) components ...76 Print cartridges ...76 Duplex reverse guide ...78 Toner collection unit ...79 Formatter PCA ...81 Disk drives ...82 Remove the HDD ......
  • HP LaserJet Enterprise 500 | Service Manual - Page 10
    ... delivery fan, cartridge fan, and environmental sensor ...131 Toner collection sensor ...136 Remove the toner ... Residual toner feed motor ...138 Remove the residual toner feed motor ...138 Reinstall the residual toner collection door ...142 Registration density (RD) sensor assembly ...143 Remove the ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 11
    Reinstall the high voltage power supply lower ...169 Developing disengagement motor ...170 Remove the developing disengagement motor ...170 Pickup motor ...172 Remove the pickup motor ...172 Lifter drive assembly ...173 Remove the lifter drive assembly ...173 Automatic close assembly ...175 Remove ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 12
    ...242 Troubleshooting process ...243 Determine the problem source ...243 Troubleshooting flowchart ...243 Power subsystem ...244... ...258 Paper path sensors test ...258 Manual sensor test ...260 Registration sensor ...261...-door interlock switches ...269 Tray/bin manual sensor test ...271 Print/stop test ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 13
    Base product ...286 1 x 500 paper feeder ...293 General timing chart ...294 Circuit diagrams ...295 Internal print-... Jetdirect page ...305 Finding important information on the configuration pages ...306 Color band test ...307 Print quality troubleshooting tools ...308 Repetitive defects ruler ...308 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 14
    ...very low ...394 10.XX.34 Used supply in use ...395 10.XX.40 Genuine HP supplies installed ...395 10.XX.41 Unsupported supply in use ...396 10.XX.70...low ...396 10.YY.15 Install ...397 10.YY.25 Wrong cartridge in slot ...397 10.YY.35 Incompatible ...398 11.00.YY Internal clock...
  • HP LaserJet Enterprise 500 | Service Manual - Page 15
    ...417 47.00.XX ...417 47.01.XX ...417 47.02.XX ...417 47.03.XX ...418 47.04.XX ...418 47.05.00 ...418 47.06.XX ...418 47.WX.YZ Printer calibration error To continue, press OK ...418 49.XX.YY To continue, turn off then on ...420 50.WX.YZ Fuser error To continue, turn off then on ...421 51.00.YY Error ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 16
    99.00.07 Upgrade not performed error reading upgrade ...435 99.00.08 Upgrade not performed error reading upgrade ...435 99.00.09 Upgrade canceled by user ...435 99.00.10 Upgrade canceled by user ...436 99.00.11 Upgrade canceled by user ...436 99.00.12 Upgrade not performed the file is invalid ......
  • HP LaserJet Enterprise 500 | Service Manual - Page 17
    ... log is empty ...447 Expected drive missing ...447 HP Secure Hard Drive disabled ...447 Incompatible
  • HP LaserJet Enterprise 500 | Service Manual - Page 18
    ... Factory Settings ...461 Restricted from printing in color ...461 Rotating motor ...461 Rotating motor... Tray open ...463 Tray overfilled ...464 Troubleshooting ...464 Type mismatch Tray ...464 ... Used supply in use ...466 Wrong cartridge in slot ...467 Event log messages ......
  • HP LaserJet Enterprise 500 | Service Manual - Page 19
    ... the right door ...477 Clear jams in the optional 500-sheet paper and heavy media tray ...Paper does not feed automatically ...492 Use manual print modes ...494 Solve image quality problems ...497 Image ...505 Solve direct connect problems ...505 Solve network problems ...505 Service mode functions ...507...
  • HP LaserJet Enterprise 500 | Service Manual - Page 20
    ... ...527 Accessories ...527 Print cartridges and toner collection unit ...527 Memory ...527 Customer ...pickup assembly ...548 PCAs ...550 Assessories ...552 1 x 500-sheet paper feeder ...552 Paper feeder ... Numerical parts list ...568 Appendix A Service and support ...575 Hewlett-Packard limited warranty...
  • HP LaserJet Enterprise 500 | Service Manual - Page 21
    HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ...578 Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit ... use ...591 Plastics ...591 HP LaserJet print supplies ...591 Return and recycling instructions ...592 United States ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 22
    Laser safety ...598 Canadian DOC regulations ...598 VCCI statement (Japan) ...598 Power cord instructions ...598 Power cord statement (Japan) ...598 EMC statement (Korea) ...599 Laser statement for Finland ...599 GS statement (Germany) ...600 Substances Table (China) ...600 Restriction on Hazardous ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 23
    ... 1-19 Paper size detection ...62 Table 3-1 Troubleshooting flowchart ...243 Table 3-2 Heartbeat LED, product...-path sensors diagnostic tests ...259 Table 3-7 Manual sensor diagnostic tests ...260 Table 3-8 Manual sensor test 2 diagnostic tests ...271 Table 3-9 Component test details ...280...
  • HP LaserJet Enterprise 500 | Service Manual - Page 24
    ...Network Settings menu ...365 Table 3-29 Jetdirect Menu ...365 Table 3-30 Troubleshooting menu ...382 Table 3-31 Backup/Restore menu ...388 Table 3-32 ...495 Table 3-49 Image defects table ...497 Table 3-50 Solve performance problems ...504 Table 3-51 Preboot menu options (1 of 5) ...514 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 25
    ...8 Internal assemblies (5 of 5) ...545 Table 4-9 Cassette ...547 Table 4-10 Paper pickup assembly ...549 Table 4-11 PCAs ...551 Table 4-12 1 x 500-sheet paper feeder ...553 Table 4-13 Paper feeder covers ...555 Table 4-14 Paper feeder main body ...557 Table 4-15 Cassette ...559 Table ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 26
    xxiv ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 27
    ... unit ...31 Figure 1-24 Three states of primary-transfer-roller engagement and disengagement ...33 Figure 1-25 ITB cleaning process ...35 Figure 1-26 Toner patterns for calibration ...36 Figure 1-27 Switches and sensors for the pickup, feed, and delivery system (1 of 2) ...38 Figure 1-28 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 28
    ... 2-7 Remove the duplex reverse guide (2 of 2) ...78 Figure 2-8 Remove the toner collection unit (1 of 4) ...79 Figure 2-9 Remove the toner collection unit (2 of 4) ...79 Figure 2-10 ... unit (3 of 4) ...80 Figure 2-11 Remove the toner collection unit (4 of 4) ...80 Figure 2-12 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 29
    Figure 2-22 Remove the pickup roller (Tray 1; 2 of 2) ...88 Figure 2-23 Remove the pickup roller (Tray 2; 1 of 4) ...89 Figure 2-24 Remove the pickup roller (Tray 2; 2 of 4) ...89 Figure 2-25 Remove the pickup roller (Tray 2; 3 of 4) ...90 Figure 2-26 Remove the pickup roller (Tray 2; 4 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 30
    ... sensor (9 of 9) ...135 Figure 2-95 Remove the toner collection sensor (1 of 4) ...136 Figure 2-96ମ. sensor (2 of 4) ...136 Figure 2-97 Remove the toner collection sensor (3 of 4) ...137 Figure 2-98ମ. (2 of 7) ...139 Figure 2-101 Remove the residual toner feed motor (3 of 7) ...139 Figure 2-102ମ.
  • HP LaserJet Enterprise 500 | Service Manual - Page 31
    ... 2-104 Remove the residual toner feed motor (6 of 7) ...141 Figure 2-105 Remove the residual toner feed motor (7 of 7) ...141 Figure 2-106 Reinstall the residual toner collection door ...142 Figure 2-107 Remove the RD sensor assembly (1 of 6) ...143 Figure ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 32
    Figure 2-145 Remove the developing disengagement motor (2 of 2) ...171 Figure 2-146 Remove the pickup motor ...172 Figure 2-147 Remove the lifter drive assembly (1 of 2) ...173 Figure 2-148 Remove the lifter drive assembly (2 of 2) ...174 Figure 2-149 Remove the automatic close assembly ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 33
    Figure 2-186 Reinstall the PGC actuators (2 of 5) ...199 Figure 2-187 Reinstall the PGC actuators (3 of 5) ...199 Figure 2-188 Reinstall the PGC actuators (4 of 5) ...200 Figure 2-189 Reinstall the PGC actuators (5 of 5) ...200 Figure 2-190 Remove the high voltage power supply upper (1 of...
  • HP LaserJet Enterprise 500 | Service Manual - Page 34
    ...Test the optional Tray 3 media size sensors ...279 Figure 3-28 Sensors ...282 Figure 3-29 DC controller PCA ...284 Figure 3-30 Paper feeder driver PCA ...285 Figure 3-31 Component locations (1 of 6) ...286 Figure 3-32 Component locations (2 of 6) ...287 Figure 3-33 Component locations ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 35
    ...Figure 3-36 Component locations (6 of 6) ...291 Figure 3-37 1 x 500 paper feeder ...293 Figure 3-38 General ... 3-45 Configuration page ...304 Figure 3-46 HP embedded Jetdirect page ...305 Figure 3-47 ...548 Figure 4-10 PCAs ...550 Figure 4-11 1 x 500-sheet paper feeder ...552 Figure 4-12ମ.
  • HP LaserJet Enterprise 500 | Service Manual - Page 36
    xxxiv ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 37
    1 Theory of operation Basic operation Engine control system Laser/scanner system Image formation system Pickup, feed, and delivery system Jam detection Optional paper feeder ENWW 1
  • HP LaserJet Enterprise 500 | Service Manual - Page 38
    ...printed circuit assembly (PCA) The laser/scanner system, which forms the latent image on the photosensitive drum The image-formation system, which transfers a toner image onto the paper The media feed system, which uses a system of rollers and belts to transport the paper through the product Option ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 39
    ... power supply Prepares each laser/scanner unit Warms the fuser to the correct temperature Forms the image on the photosensitive drums Transfers the toner to the paper Fuses the toner image onto the paper Performs calibration after a specified number of pages Moves the last printed sheet into the ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 40
    Engine control system The engine-control system receives commands from the formatter and interacts with the other main systems to coordinate all product functions. The engine-control system consists of the following components DC controller High-voltage power supply Low-voltage power supply ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 41
    DC controller The DC controller controls the operational sequence of the printer. Figure 1-3 DC controller block diagram Fuser Laser/scanner ENWW Engine control system 5
  • HP LaserJet Enterprise 500 | Service Manual - Page 42
    ... roller disengagement solenoid Duplex reverse solenoid (HP LaserJet Enterprise 500 color M551dn and HP LaserJet ... abbreviation CL1 Component name Duplex re-pickup clutch (HP LaserJet Enterprise 500 color M551dn and HP LaserJet Enterprise 500 color M551xh only) Switches Table 1-4 Switches Component ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 43
    ... loop 2 sensor ITB alienation sensor Tray 2 paper sensor Tray 1 paper sensor Duplexer refeed sensor (HP LaserJet Enterprise 500 color M551dn and HP LaserJet Enterprise 500 color M551xh only) OHT sensor (in) OHT sensor (out) RD sensor (front) RD ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 44
    ... motor Yes M9 DC motor Yes M10 M11 Developing disengagement motor Duplex reverse motor (HP LaserJet Enterprise 500 color M551dn and HP LaserJet Enterprise 500 color M551xh only) Stepping motor Stepping motor No No 8 Chapter 1 Theory of ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 45
    Table 1-6 Motors (continued) Abbreviation M12 Name Residual toner-feed motor Pickup motor Purpose Drives the residual toner feed screw Drives the cassette pickup roller, MP tray pickup roller, feed roller, registration roller, and ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 46
    ... delivers the high-voltage biases to the following components used to transfer toner during the image-formation process Primary-charging roller (in the... prepare it for image formation. DC negative bias adheres the toner to each photosensitive drum during the imageformation process. Developing-bias ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 47
    ... Primary-transfer-bias generation Description DC positive bias transfers the latent toner image from each photosensitive drum onto the ITB. Two DC biases, one positive and one negative, transfer the toner from the ITB onto the paper. Secondary-transfer-bias generation ENWW Engine control ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 48
    Low voltage power supply The low-voltage power-supply circuit converts the AC power from the wall receptacle into the DC voltage that the product components use. The product has two low-voltage power-supplies for 110 Volt or 220 Volt input. Figure 1-5 Low voltage power-supply circuit AC input DC ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 49
    Table 1-9 Converted DC voltages Main DC voltage +24 V Sub-voltage +24VA Behavior Stopped during Sleep (powersave) mode Notes The 24V POWER SUPPLY (24VRMT) signal controls supply or interruption of +24VA. +24VB Interrupted when the front door or right door open Stopped during Sleep (powersave) ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 50
    Overcurrent/overvoltage protection The low-voltage power supply stops supplying the DC voltage to the product components whenever it detects excessive current or abnormal voltage from the power source. The low-voltage power supply has a protective circuit against overcurrent and overvoltage to ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 51
    Power off condition The DC controller turns off the product with the 24V POWER SUPPLY (24VRMT) signal, 5V POWER SUPPLY (VC5VOFF) signal, 3V POWER SUPPLY (VC3VOFF) signal, and VOLTAGE CONVERSION (PWRSAVE) signal. +5VA and +5VC, are converted into +3.2V, and +3.3VA and supplied during the power off ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 52
    Fuser temperature control circuit The temperatures of the two rollers in the fuser fluctuate according to the stage of the printing process. The DC controller sends commands to the fuser-control circuit to adjust temperatures. Figure 1-7 Fuser temperature control circuit Fuser Fuser sleeve unit ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 53
    ... from excessive temperatures, the product has four layers of protective functions. If one function fails, the subsequent functions should detect the problem. ● DC controller: When a thermistor or thermopile detects a temperature above a certain threshold, the DC controller interrupts power to the ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 54
    ...failure: The DC controller determines a drive-circuit failure: ◦ ◦ If the detected power supply frequency is out of a specified range when the printer is turned on or during the standby period If the current detection circuit detects an out of specified current value ● Fuser discrepancy: The...
  • HP LaserJet Enterprise 500 | Service Manual - Page 55
    ... the other for cyan and black. The formatter sends the DC controller instructions for the image of the page to be printed. The DC controller signals the lasers to ... for the image, exposing the surface of the drum so it can receive toner. Figure 1-8 Laser/scanner system ENWW Laser/scanner system 19
  • HP LaserJet Enterprise 500 | Service Manual - Page 56
    The DC controller determines that a laser/scanner has failed when any of the following conditions occurs Laser failure: The detected laser intensity does not match a specified value when the product initializes. Beam-detect (BD) failure: The BD interval is outside a specified range during printing...
  • HP LaserJet Enterprise 500 | Service Manual - Page 57
    Image formation system The image-formation system creates the printed image on the paper. The system consists of the laser/ scanners, print cartridges, imaging drums, ITB, and fuser. Figure 1-9 Image formation system Fuser Y M C Laser/scanner K Laser/scanner ENWW Image formation system 21
  • HP LaserJet Enterprise 500 | Service Manual - Page 58
    ... 2. Primary charging 3. Laser-beam exposure Development 4. Development Toner adheres to the electrostatic latent image on the photosensitive drums. The ... 5. Primary transfer 6. Secondary transfer 7. Separation Fusing 8. Fusing The toner fuses to the paper to make a permanent image. Residual toner...
  • HP LaserJet Enterprise 500 | Service Manual - Page 59
    Step 1: Pre-exposure Light from the pre-exposure LED strikes the surface of the photosensitive drum to remove any residual electrical charges from the drum surface. Figure 1-11 Pre-exposure Step 2: Primary charging The primary-charging roller contacts the photosensitive drum and charges the drum ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 60
    ...those areas, which are then ready to accept toner. Figure 1-13 Laser-beam exposure Step 4: Development Toner acquires a negative charge as the developing cylinder contacts the developing blade....they have been struck by the laser beam, the toner adheres to those areas on the drums. The latent...
  • HP LaserJet Enterprise 500 | Service Manual - Page 61
    ... charge. The ITB attracts the negatively charged toner from the surface of each photosensitive drum, and the ...-transfer roller, and so it attracts the negatively charged toner from the surface of the ITB. The complete toner image transfers onto the paper. Figure 1-16 Secondary transfer ENWW Image ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 62
    ... bends. The static-charge eliminator removes excess charge from the paper to ensure that the toner fuses correctly. Figure 1-17 Separation Step 8: Fusing To ... image, the paper passes through heated, pressurized rollers to melt the toner onto the page. Figure 1-18 Fusing Fuser sleeve Fuser heater ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 63
    ... Inside the print cartridge, the cleaning blade removes residual toner from the surface of the drum to prepare it for the next image. The waste ... The product has four print cartridges, one for each color. Each print cartridge contains a reservoir of toner and the following components Photosensitive ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 64
    The DC controller rotates the drum motor to drive the photosensitive drum, developing roller, and the primary-charging roller. Figure 1-21 Print-cartridge system The DC controller rotates the drum motor to drive the photosensitive drum, developing unit, and primary charging roller. The memory tag ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 65
    ... print time reaches a specified time period or the cartridge runs out of toner. The toner level in any of the print cartridges drops below a certain level Developing roller engagement and disengagement The product can print in full-color mode or in black-only mode. To print in black-only mode, the...
  • HP LaserJet Enterprise 500 | Service Manual - Page 66
    ... the developing disengagement motor and changes the direction of the cam according to the instructions from the formatter for each print job. When the product is turned on and... from the photosensitive drums. If the next print job is full-color mode, each of the developing rollers engage. If the next ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 67
    Intermediate transfer belt (ITB) unit The ITB unit accepts the toner images from the photosensitive drums and transfers the completed image to the paper. The ITB unit has these main components ITB ITB drive roller ITB-driven roller Primary-transfer rollers ITB cleaner The ITB motor drives the ITB ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 68
    ... and disengagement Depending on the requirements of the print job, the primary-transfer rollers engage with the ITB so it can receive toner from the photosensitive drums. Table 1-12 Primary-transfer-roller engagement states Roller state All rollers disengaged Product state The home position for the ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 69
    ...rollers engaged Black roller engaged Product state The state for a full-color print job The state for a black-only print job Figure ...and disengagement FUSER MOTOR CONTROL Fuser motor Four colors are disengaged Y Y M M C C Four colors are engaged K K Y Y M M C C Only black is engaged K...
  • HP LaserJet Enterprise 500 | Service Manual - Page 70
    If the DC controller does not receive the expected signal from the ITB home-position sensor when the primary-transfer-roller engages or disengages, but the primary-transfer-roller disengagement motor is rotating, the DC controller determines that the primary-transfer-disengagement mechanism has ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 71
    ...The cleaning blade in the ITB cleaner scrapes the residual toner off the ITB surface. The drum motor (... toner feed screw deposits the residual toner in the toner collection box. The DC control detects whether ... toner collection box is full, using the toner collection-box-full sensor, and then notifies...
  • HP LaserJet Enterprise 500 | Service Manual - Page 72
    ... read the toner pattern to determine if adjustments are necessary. Figure 1-26 Toner patterns for calibration Color misregistration control Internal variations in the laser/scanners can cause the toner images to become misaligned. The colormisregistration ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 73
    If data from the color-misregistration and image-density sensors is outside a specified range when the product is turned on ...if it detects an out-ofspecified-data value from the RD sensor when the product is turned on or when the color misregistration control starts. ENWW Image formation system 37
  • HP LaserJet Enterprise 500 | Service Manual - Page 74
    Pickup, feed, and delivery system The pickup, feed, and delivery system uses a series of rollers to move the paper through the product. Figure 1-27 Switches and sensors for the pickup, feed, and delivery system (1 of 2) Y M C K Table 1-14 Switches and sensors for the pickup, feed, and delivery ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 75
    Table 1-14 Switches and sensors for the pickup, feed, and delivery system (1 of 2) (continued) Abbreviation SR21 SR22 Component Tray 1 paper Duplexer refeed (duplex models only) Figure 1-28 Switches and sensors for the pickup, feed, and delivery system (2 of 2) SR10 Table 1-15 Switches and ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 76
    Figure 1-29 Motors and solenoids for the pickup, feed, and delivery system Y M C K Table 1-16 Motors and solenoids for the pickup, feed, and delivery system Abbreviation M2 M5 M7 M11 M13 CL1 SL2 SL3 SL4 Component Fuser motor Drum motor 3 Lifter motor Duplex reverse motor (duplex models only) ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 77
    Figure 1-30 Three main units of the pickup, feed, and delivery system Fuser/delivery block Duplex block Y M C K ENWW Pickup, feed, and delivery system 41
  • HP LaserJet Enterprise 500 | Service Manual - Page 78
    Pickup-and-feed unit The pickup-and-feed unit picks an individual sheet of paper from the multipurpose tray or the cassettes, carries it through the secondary-transfer unit, and feeds it into the fuser. Figure 1-31 Pick feed mechanism Y M C K 42 Chapter 1 Theory of operation ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 79
    ... paper. 3. Figure 1-32 Cassette-pickup mechanism NOTE: The lift-up operation lifts the lifting plate to keep the stack surface of the media at a pickup position. The lifting spring helps support the lifting plate depending on the media size and amount. ENWW Pickup, feed, and delivery system 43
  • HP LaserJet Enterprise 500 | Service Manual - Page 80
    Cassette presence detection The cassette presence sensor is in the lifter drive unit. The sensor detects the cassette-presence sensor flag and determines whether the cassette is installed correctly. Figure 1-33 Cassette presence sensor 44 Chapter 1 Theory of operation ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 81
    ... position where the media can be picked up. The lift operation is performed by monitoring the cassette media-stack-surface sensor when the printer is turned on, when the cassette is installed, or as needed during a print operation. If the paper-stack surface sensor does not detect the paper within a...
  • HP LaserJet Enterprise 500 | Service Manual - Page 82
    Cassette paper presence detection The cassette media-presence sensor detects whether paper is in the cassette. Figure 1-35 Paper level detection mechanism 46 Chapter 1 Theory of operation ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 83
    .... The paper-width sensor flag moves relative to the cassette-side paper guide. The pickup pressure is adjusted according to the paper size to prevent a pickup .... Figure 1-36 Cassette media width detection Cassette side paper guide Media width sensor flag Media width sensor Automatic close unit ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 84
    ...to rotate the separation roller. Therefore, the separation roller holds back any multiple-fed sheets, and one sheet of media is fed into the printer. Figure 1-37 Multifeed prevention Cassette pickup roller Cassette separation roller Media Lifting plate Separation roller does not rotate Normal feed ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 85
    Multipurpose tray pickup The multipurpose tray paper-presence sensor detects whether paper is in the tray. If no paper is present, the DC controller notifies the formatter. Printing does not occur until paper is in the tray. The sequence of steps for the multipurpose tray pickup operation as ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 86
    ... with the leading edge of image on the ITB. The DC controller detects whether or not the media is overhead transparency, using the OHT sensor. The toner image on the ITB transfers onto the media, which feeds to the fuser. Figure 1-39 Paper-feed mechanism 50 Chapter 1 Theory of operation ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 87
    Skew-feed prevention The product can straighten the paper without slowing the feed operation. 1. 2. 3. As the paper enters the paper path, the leading edge strikes the registration shutter, which straightens the paper. The paper does not pass through the shutter . The feed rollers keep pushing the ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 88
    ... match the specified value, the DC controller determines that the OHT sensor has failed. Fusing and delivery unit The fusing and delivery unit fuses the toner onto the paper and delivers the printed page into the output bin. The following controls ensure optimum print quality: ● ● Loop control ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 89
    ... the secondary transfer rollers, the paper warp decreases and the toner image fails to transfer to the paper correctly, causing color misregistration. To prevent these problems, the loop sensors, which are located between the secondary transfer rollers...
  • HP LaserJet Enterprise 500 | Service Manual - Page 90
    Pressure-roller pressurization control To prevent excessive wear on the pressure roller and help with jam-clearing procedures, the pressure roller pressurizes only during printing and standby. The DC controller reverses the fuser motor. The fuser motor rotates the fuser pressure-release cam. Figure...
  • HP LaserJet Enterprise 500 | Service Manual - Page 91
    Duplexing unit (duplex models) For supported models, the duplexing unit reverses the paper and feeds it through the paper path to print the second side. The duplexing unit consists of the following components: ● ● Duplexing-reverse unit: Installed on top of the product Duplexing-feed unit: Along...
  • HP LaserJet Enterprise 500 | Service Manual - Page 92
    ... into the duplexing-feed unit. The duplexing re-pickup motor and duplexing feed motor move the paper into the duplexing repickup unit. To align the paper with the toner image on the ITB, the duplexing re-pickup motor stops and the paper pauses. The paper re-enters the paper path, and the second side...
  • HP LaserJet Enterprise 500 | Service Manual - Page 93
    Jam detection The product uses the following sensors to detect the paper as it moves through the paper path and to report to the DC controller if the paper has jammed Fuser output sensor (SR5) Registration sensor (SR8) Fuser loop 1 (SR14) Fuser loop 2 (SR15) Duplexer refeed (SR22) Figure 1-45 Jam...
  • HP LaserJet Enterprise 500 | Service Manual - Page 94
    Table 1-17 Jams that the product detects (continued) Jam Fuser delivery delay jam Description The fuser delivery paper-feed sensor does not detect the leading edge of the paper within a specified period after the TOP sensor detects the leading edge. The fuser delivery paper-feed sensor does not ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 95
    ...sheet paper feeder is optionally installed at bottom of the printer. The paper feeder picks up the print media and feeds it to the printer. NOTE: These optional trays are not identical to the main ...46 Optional paper feeder Y M C K The paper-deck drivers contain a microcomputer and control the paper...
  • HP LaserJet Enterprise 500 | Service Manual - Page 96
    Figure 1-47 Signals for the paper feeder The input trays contain several motors, solenoids, sensors, and switches, as described in the following table. Table 1-18 Electrical components for the paper feeder Component type Motors Abbreviation Component name M1 M2 Paper feeder motor Paper feeder ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 97
    Paper-feeder pickup and feed operation The paper feeder picks up one sheet from the paper-feeder cassette and feeds it to the product. Figure 1-48 Paper-feeder pickup and feed operation ENWW Optional paper feeder 61
  • HP LaserJet Enterprise 500 | Service Manual - Page 98
    ... detection The paper-feeder cassette media-size switch (SW1) detects the size of paper loaded in the paper-feeder cassette. The paper-feeder driver determines the media size by monitoring the combination of the switches. Figure 1-49 Paper size detection Table 1-19 Paper size detection Paper size ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 99
    ...SW1) detects whether the paper-feeder cassette is installed correctly. The paper-feeder driver determines if a cassette is absent when all three switches are turned off. The paper-feeder driver determines a cassette presence when one of the switches is turned on. ENWW ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 100
    ...surface sensors (SR1, SR2) to adjust the stack height when the printer is turned on, when the printer recovers from sleep mode, when the paper-feeder cassette ... media-stack surface sensor 2 detects the stack height when the printer is turned on, when the printer recovers from sleep mode and when the ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 101
    The paper-feeder driver notifies the formatter if either of the paper-feeder media-stack surface sensors fails to detect the stack surface within a specified period from when a lift-up operation starts. ENWW Optional paper feeder 65
  • HP LaserJet Enterprise 500 | Service Manual - Page 102
    Paper feeder presence detection The Tray 3 paper present (SR3) detects whether the paper is present in the paper-feeder cassette. 66 Chapter 1 Theory of operation ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 103
    ... roller to prevent multiple sheets of paper from entering the printer. The separation roller prevents multiple feeds ... cassette. That way, only the top sheet is fed to the printer. Figure 1-51 Paper-feeder multiple ... feed roller 1: Feeds media into the printer Normal feed Rotational force for paper-...
  • HP LaserJet Enterprise 500 | Service Manual - Page 104
    ... check whether paper has jammed. Figure 1-52 Jam detection Y M C K The paper-feeder driver identifies a jam if the sensor detects paper at a specified timing stored in the paper-feeder driver. The paper-feeder driver stops printing and notifies the formatter through the DC ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 105
    2 Removal and replacement Introduction Removal and replacement strategy Service approach Customer self repair (CSR) components Covers Internal assemblies Optional paper feeder assembly (Tray 3) ENWW 69
  • HP LaserJet Enterprise 500 | Service Manual - Page 106
    ... not support repairing individual subassemblies or troubleshooting to the component level. Note the length, diameter, color, type, and location of each screw. Be sure..., and then remove the power cord before attempting to service the product. If this warning is not followed, severe ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 107
    Electrostatic discharge CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Look for the ESD reminder when removing product parts. Always perform service work at an ESD protected workstation or mat, or use an ESD strap. If an ESD workstation, mat, or strap is not available, ground ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 108
    Required tools 2 Phillips screwdriver with a magnetic tip and a 152-mm (6-inch) shaft length Small flat blade screwdriver Needle-nose pliers ESD mat or ESD strap (if one is available) Penlight (optional) CAUTION: Always use a Phillips screwdriver (callout 1). Do not use a pozidrive screwdriver (...
  • HP LaserJet Enterprise 500 | Service Manual - Page 109
    ... cartridges on page 76. Remove the tray cassette or cassettes. ● ● After performing service Plug in the power cable. Reinstall the print cartridges. Reinstall the tray cassette or cassettes. If the 1 x 500-sheet paper feeder was removed for service, place the ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 110
    Parts removal order Figure 2-2 Parts removal order (1 of 2) Component Print cartridges Duplex reverse guide Toner collection unit (TCU) Formatter Remove Remove Remove Remove Remove Remove Hard drive (HDD) Solid state drive (SSD) Memory DIMMs ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 111
    ... Delivery fan, cartridge fan, TCU and environmental sensor Toner collection sensor TCU Left cover Left cover Residual-toner TCU feed motor Registration density (RD) sensor Power supply (PS)... and upper Main drive Fuser drive Fuser drive Delivery assembly ENWW Service approach 75
  • HP LaserJet Enterprise 500 | Service Manual - Page 112
    Customer self repair (CSR) components Print cartridges CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric. 1. Open the front door. Make sure that the door is completely open. Figure ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 113
    2. Grasp the print-cartridge handle and pull out to remove. Repeat this step for each print cartridge. CAUTION: Do not touch the green roller. Doing so can damage the cartridge. Do not expose the cartridge to strong light. Cover the cartridge with a sheet of paper to protect it from light. ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 114
    Duplex reverse guide 1. Grasp the duplex reverse guide and pull it away from the product to release it. Figure 2-6 Remove the duplex reverse guide (1 of 2) 2. Remove the guide. Figure 2-7 Remove the duplex reverse guide (2 of 2) 78 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 115
    ... single use. Do not try to empty the toner collection unit and reuse it. Doing ... sure that the door is completely open. Figure 2-8 Remove the toner collection unit (1 of 4) 2. Grasp the blue label ... will not close completely. Figure 2-9 Remove the toner collection unit (2 of 4) ENWW Customer self ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 116
    ...callout 1) over the blue opening at the top of the unit (callout 2). Figure 2-10 Remove the toner collection unit (3 of 4) 2 1 Figure 2-11 Remove the toner collection unit (4 of 4) 4. Recycle the toner collection unit. 80 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 117
    Formatter PCA CAUTION: 1. 2. ESD sensitive component. Turn the product off and disconnect the power and interface cable or interface cables. Unscrew the formatter thumb screws, and then firmly pull the formatter from the product. Place the formatter on a clean, flat, grounded surface. Figure 2-12 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 118
    Disk drives NOTE: The product has a hard disk drive (HDD) or solid state module (SSM) installed. If you install a replacement disk drive, you must perform reload the product firmware. See Reload the firmware on page 85. Before proceeding, remove the following components: ● Formatter PCA. See ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 119
    3. Hold the locking tab in the release position, and then slide the HDD toward the edge of the formatter to remove it. Reinstallation tip When the HDD is reinstalled, make sure that the HDD is fully seated and that the locking lever snaps into the locked position. Figure 2-14 Remove the HDD (2 of ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 120
    Remove the SSM CAUTION: 1. 2. ESD sensitive component. Place the formatter on a clean, flat, grounded surface. Turn the locking tab to release it, and then remove the tab. Figure 2-15 Remove the SSM (1 of 2) 3. Slide the SSM toward the edge of the formatter to remove it. Figure 2-16 Remove the ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 121
    Install a replacement hard drive After installing a replacement hard drive, you must reload the firmware by performing a firmware upgrade. Reload the firmware 1. 2. 3. 4. 5. 6. 7. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumbdrive). Turn the product on, and then ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 122
    Tray cassette NOTE: Use this procedure to remove the Tray 2 or optional Tray 3 cassette. 1. Pull the tray straight out of the product until it stops. Figure 2-17 Remove the tray cassette (1 of 2) 2. Carefully lift up on the tray to release it, and then remove the tray. Figure 2-18 Remove the tray...
  • HP LaserJet Enterprise 500 | Service Manual - Page 123
    Fuser CAUTION: The fuser might be hot. Allow enough time after turning off the product power for the fuser to cool. 1. Open the right door assembly. Figure 2-19 Remove the fuser (1 of 2) 2. Grasp the handles and squeeze the blue release triggers. Pull the fuser straight out of the product to ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 124
    Pickup roller (Tray 1) CAUTION: Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems. 1. Open Tray 1, release two tabs (callout 1), and then rotate the roller cover away from the product to remove it. TIP: Push down along...
  • HP LaserJet Enterprise 500 | Service Manual - Page 125
    ... (Tray 2) CAUTION: Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems. 1. Look up into the Tray 2 cavity (where the cassette would be installed), and pull down to release the blue roller-locking lever. Reinstallation ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 126
    3. Rotate the roller shaft down and away from the product, and then slide the roller toward the rear of the product to release the front of the roller shaft. Figure 2-25 Remove the pickup roller (Tray 2; 3 of 4) 4. Remove the pickup roller. Reinstallation tip Make sure that the roller is ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 127
    ... feed rollers (Tray 3) CAUTION: Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems. 1. Locate the Tray 3 pickup and feed rollers. TIP: The feeder is shown front side up in this procedure for clarity. You do not have to ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 128
    2. Release three tabs (callout 1), and then remove the rollers. Reinstallation tip When you reinstall the rollers, make sure that the rollers snap into place. Figure 2-28 Remove the Pickup and feed rollers (Tray 3; 2 of 2) 1 92 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 129
    ... surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems. NOTE: Remove the Tray 2 cassette if not already removed for service. See Tray cassette on page 86. Remove two screws (callout 1), and then remove ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 130
    Secondary transfer roller CAUTION: Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause image quality problems. 1. Open the right door assembly. Figure 2-30 Remove the transfer roller (1 of 3) 2. Use the blue lever (callout 1) to lower the ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 131
    3. Grasp the roller shaft collars, and lift the transfer roller off of the product. Figure 2-32 Remove the transfer roller (3 of 3) Reinstall the transfer roller When you reinstall the transfer roller, make sure that the pins on the shaft collars (callout 1) align with the holes in the mounting ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 132
    Secondary transfer assembly The secondary transfer assembly includes the transfer roller. 1. 2. Open the right door assembly. Use the blue lever (callout 1) to lower the secondary transfer assembly. Figure 2-34 Remove the secondary transfer assembly (1 of 3) 1 3. Push the pin on the release-...
  • HP LaserJet Enterprise 500 | Service Manual - Page 133
    4. Pull the assembly straight out of the product to remove it. Figure 2-36 Remove the secondary transfer assembly (3 of 3) Reinstall the secondary transfer assembly Press and hold down the blue release lever when you reinstall the assembly. Figure 2-37 Reinstall the secondary transfer assembly ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 134
    Intermediate transfer belt (ITB) CAUTION: Do not touch the black-plastic belt. Skin oils and fingerprints on the belt can cause printquality problems. Always place the ITB on a flat surface in a safe and protected location. 1. 2. Open the right door assembly. Use the blue lever (callout 1) to lower ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 135
    4. Grasp the large handles on the ITB and then pull the ITB straight out of the product to remove it. CAUTION: The ITB is a sensitive component. Be careful when handling the ITB so that it is not damaged. Always place the ITB in a safe and protected location. Figure 2-40 Remove the intermediate ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 136
    Right door (optional paper feeder) 1. Open the right door. Figure 2-41 Remove the right door; optional paper feeder (1 of 3) 2. Release one tab (callout 1), and then slide the stopper toward the right side of the product to remove it. Figure 2-42 Remove the right door; optional paper feeder (2 of...
  • HP LaserJet Enterprise 500 | Service Manual - Page 137
    3. Support the door, and then release the door-retainer arm at the bottom of the door. Raise the door to release the lower hinge pin, and then remove the door. Figure 2-43 Remove the right door; optional paper feeder (3 of 3) ENWW Customer self repair (CSR) components 101
  • HP LaserJet Enterprise 500 | Service Manual - Page 138
    Covers Identification and location Figure 2-44 External panels, covers, and doors; identification and location 1 2 3 14 13 4 5 12 6 11 10 7 9 8 Item 1 Description Front top cover (see Front top cover on page 122) Item 8 Description Left bottom handle (see Left bottom handle on page 114...
  • HP LaserJet Enterprise 500 | Service Manual - Page 139
    Item 2 Description Rear top cover (see Rear top cover on page 127) Hardware integration pocket (HIP) (see Hardware integration pocket (HIP) (dn and xh models only) on page 115) Right door assembly (see Right door assembly on page 105) Rear right cover (see Right rear cover on page 109) Right ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 140
    2. Remove two screws (callout 1), and then remove the front door assembly. NOTE: A small sheet-metal bracket on the left side of the door is not captive. Do not lose the bracket when you remove the screw. Figure 2-46 Remove the front door assembly (2 of 2) 1 104 Chapter 2 Removal and ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 141
    Right door assembly 1. Open the right door assembly. Figure 2-47 Remove the right door assembly (1 of 8) 2. Close the secondary transfer assembly. Figure 2-48 Remove the right door assembly (2 of 8) ENWW Covers 105
  • HP LaserJet Enterprise 500 | Service Manual - Page 142
    3. Remove three screws (callout 1). NOTE: Press down on the hinge with your hand to prevent it from springing upward when the screws are removed. Figure 2-49 Remove the right door assembly (3 of 8) 1 4. Carefully release one link arm. Figure 2-50 Remove the right door assembly (4 of 8) 106 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 143
    ...1 6. Disconnect two connectors (callout 1), and then release the wire harness from the guide (callout 2). TIP: It is easier to disconnect the lower connector if you first remove the wire harnesses from the guide. Figure 2-52 Remove the right door assembly (6 of 8) 1...
  • HP LaserJet Enterprise 500 | Service Manual - Page 144
    7. While pressing down on the small hinge (callout 1), remove two screws (callout 2). Figure 2-53 Remove the right door assembly (7 of 8) 2 1 8. Remove the right door assembly. Figure 2-54 Remove the right door assembly (8 of 8) 108 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 145
    Right rear cover 1. Open the right door assembly. Figure 2-55 Remove the right rear cover (1 of 3) 2. Remove two screws (callout 1) and release two tabs (callout 2). Figure 2-56 Remove the right rear cover (2 of 3) 2 1 ENWW Covers 109
  • HP LaserJet Enterprise 500 | Service Manual - Page 146
    3. Rotate the cover away from the product, and then remove it. Figure 2-57 Remove the right rear cover (3 of 3) 110 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 147
    Left cover Before proceeding, remove the following components: ● ● Formatter PCA. See Formatter PCA on page 81. Toner collection unit. See Toner collection unit on page 79. Remove the left cover 1. Remove four screws (callout 1). Figure 2-58 Remove the ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 148
    3. Slide the cover toward the back of the product. Figure 2-60 Remove the left cover (3 of 4) 4. Remove the cover. Figure 2-61 Remove the left cover (4 of 4) 112 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 149
    Left bottom cover Before proceeding, remove the following components: ● ● Toner collection unit. See Toner collection unit on page 79. Left cover. See Left cover on page 111. Remove the left bottom cover ▲ Remove two screws ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 150
    Left bottom handle Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Left cover. See Left cover on page 111. Left bottom cover. See Left bottom cover on page ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 151
    Hardware integration pocket (HIP) (dn and xh models only) 1. Remove one screw (callout 1), and then release two tabs (callout 2). Figure 2-64 Remove the HIP (1 of 2) 1 2 2. Release one connector (callout 1). Figure 2-65 Remove the HIP (2 of 2) 1 ENWW Covers 115
  • HP LaserJet Enterprise 500 | Service Manual - Page 152
    Control panel assembly 1. 2. Open the front door and the right door. Remove one screw (callout 1). Figure 2-66 Remove the control panel assembly (1 of 4) 1 3. Remove one screw (callout 1). Figure 2-67 Remove the control panel assembly (2 of 4) 1 116 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 153
    4. Lift the control panel assembly up, and then rotate the top of the assembly to the left to release from the product. CAUTION: The control panel assembly is attached to the product by the wire harness connector. Figure 2-68 Remove the control panel assembly (3 of 4) 2 1 5. Disconnect one ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 154
    Right front cover Before proceeding, remove the following components: ● Control panel assembly. See Control panel assembly on page 116. Remove the right front cover NOTE: Be careful. When removing the cover, do not dislodge the power button. If the button is dislodged, see Reinstall the power ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 155
    2. Remove one screw (callout 1). Figure 2-71 Remove the right front cover (2 of 5) 1 3. Before you proceed, take note of the tab locations at the bottom of the cover. Figure 2-72 Remove the right front cover (3 of 5) ENWW Covers 119
  • HP LaserJet Enterprise 500 | Service Manual - Page 156
    4. Release the tab on the bottom of the cover. TIP: It might be easier if you position the product at the edge of the work surface so that there is space to access the tab. You might try pushing the tab down by carefully inserting a small flat blade screwdriver. Figure 2-73 Remove the right front ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 157
    Reinstall the power button Snap the power button into the holders on the cover. Make sure that the spring is correctly installed. Figure 2-75 Reinstall the power button ENWW Covers 121
  • HP LaserJet Enterprise 500 | Service Manual - Page 158
    Front top cover Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Left cover. See Left cover on page 111. Control panel assembly. See Control panel assembly on...
  • HP LaserJet Enterprise 500 | Service Manual - Page 159
    2. Slide the cover toward the left side of the product to release it, and then remove the cover. Figure 2-77 Remove the front top cover (2 of 2) ENWW Covers 123
  • HP LaserJet Enterprise 500 | Service Manual - Page 160
    Rear cover and upper rear cover Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Right rear cover. See Right rear cover on page 109. Left cover. See Left cover on ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 161
    2. Slide the cover up. Figure 2-79 Remove the rear cover and upper rear cover (2 of 4) 3. Release three tabs (callout 1) and then remove the cover. Figure 2-80 Remove the rear cover and upper rear cover (3 of 4) 1 ENWW Covers 125
  • HP LaserJet Enterprise 500 | Service Manual - Page 162
    4. Slide the upper rear cover toward the left to release three tabs (callout 1), and then separate the upper rear cover (callout 2) from the rear cover. Figure 2-81 Remove the rear cover and upper rear cover (4 of 4) 2 1 126 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 163
    Rear top cover Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Left cover. See Left cover on page 111. Hardware integration pocket (HIP). See Hardware integration ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 164
    2. Lift the corner of the cover to release one tab (callout 1), and then slide the cover toward the left side of the product to remove it. Figure 2-83 Remove the rear top cover (2 of 2) 1 128 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 165
    Right bottom handle Before proceeding, remove the following components Right rear cover. See Right rear cover on page 109. Control panel assembly. See Control panel assembly on page 116. Right front cover. See Right front cover on page 118. Remove the right bottom handle ▲ Remove one screw (...
  • HP LaserJet Enterprise 500 | Service Manual - Page 166
    Rear bottom handle Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Right rear cover. See Right rear cover on page 109. Left cover. See Left cover on ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 167
    ... components listed at the beginning of a procedure before proceeding to service the product. Delivery fan, cartridge fan,... environmental sensor Before proceeding, remove the following components: ● ● Toner collection unit. See Toner collection unit on page 79. Left cover. See Left cover on page ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 168
    2. Disconnect five connectors (callout 1). NOTE: Disconnect the larger connector on the right side from the bottom. Disconnect the two smaller connectors on the right side from the top. Figure 2-87 Remove the delivery fan, cartridge fan, and environmental sensor (2 of 9) 1 3. Release two tabs (...
  • HP LaserJet Enterprise 500 | Service Manual - Page 169
    4. Pull the assembly slightly out of the product, disconnect two connectors (callout 1), and then remove the assembly. Figure 2-89 Remove the delivery fan, cartridge fan, and environmental sensor (4 of 9) 1 5. Remove one screw (callout 1), and then remove the cover (callout 2). Figure 2-90 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 170
    6. Disconnect two connectors (callout 1), and then remove the fans (callout 2). Figure 2-91 Remove the delivery fan, cartridge fan, and environmental sensor (6 of 9) 2 1 7. Remove the antistatic foam (callout 1). Figure 2-92 Remove the delivery fan, cartridge fan, and environmental sensor (7 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 171
    8. Release one tab (callout 1). Figure 2-93 Remove the delivery fan, cartridge fan, and environmental sensor (8 of 9) 1 9. Disconnect one connector (callout 1), and then remove the environmental sensor. CAUTION: ESD sensitive part. Figure 2-94 Remove the delivery fan, cartridge fan, and ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 172
    ... See Left cover on page 111. Remove the toner collection sensor 1. Remove five screws (... plate (callout 2). Figure 2-95 Remove the toner collection sensor (1 of 4) 2 1 2. Disconnect one connector (callout 1). Figure 2-96 Remove the toner collection sensor (2 of 4) 1 136 Chapter 2 Removal and ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 173
    ... (callout 2) on the sensor body completely engages the slot in the product chassis. Figure 2-97 Remove the toner collection sensor (3 of 4) 1 2 4. Remove the toner collection sensor. Figure 2-98 Remove the toner collection sensor (4 of 4) ENWW Internal assemblies 137
  • HP LaserJet Enterprise 500 | Service Manual - Page 174
    ...assembly. If the door becomes dislodged, see Reinstall the residual toner collection door on page 142 to reinstall it. 1. Release one tab (callout 1) while you support the cover (callout 2). Figure 2-99 Remove the residual toner feed motor (1 of 7) 1 2 138 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 175
    2. Remove the cover. Figure 2-100 Remove the residual toner feed motor (2 of 7) 3. Disconnect one connector (callout 1). Figure 2-101 Remove the residual toner feed motor (3 of 7) 1 ENWW Internal assemblies 139
  • HP LaserJet Enterprise 500 | Service Manual - Page 176
    ...two screws (callout 1). Figure 2-102 Remove the residual toner feed motor (4 of 7) 1 5. Be careful. Do not ... door becomes dislodged, see Reinstall the residual toner collection door on page 142 to reinstall it. Figure 2-103 Remove the residual toner feed motor (5 of 7) 140 Chapter 2 Removal and ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 177
    6. Release two tabs (callout 1), and then push the assembly into the product to release it. Figure 2-104 Remove the residual toner feed motor (6 of 7) 1 7. Remove the motor. Figure 2-105 Remove the residual toner feed motor (7 of 7) ENWW Internal assemblies 141
  • HP LaserJet Enterprise 500 | Service Manual - Page 178
    Reinstall the residual toner collection door Snap the residual toner collection door into the holders on the assembly. Make sure that the spring is correctly installed. Figure 2-106 Reinstall the residual toner collection door 142 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 179
    Registration density (RD) sensor assembly Before proceeding, remove the following components: ● ● Secondary transfer assembly. See Secondary transfer assembly on page 96. Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 98. Remove the RD sensor assembly 1. Remove ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 180
    2. Slide the shutter toward the right side of the product. Keep the shutter in this position for the following step. Figure 2-108 Remove the RD sensor assembly (2 of 6) 3. Carefully separate the assembly from the product. The assembly wire harnesses are still attached to the product. CAUTION: Do...
  • HP LaserJet Enterprise 500 | Service Manual - Page 181
    4. Disconnect two connectors (callout 1) on the back side of the assembly. Figure 2-110 Remove the RD sensor assembly (4 of 6) 1 5. Push in on the locking tab to release the retainer (callout 1), and then separate the retainer from the assembly. NOTE: The retainer remains attached to the wire ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 182
    6. Remove the assembly. Figure 2-112 Remove the RD sensor assembly (6 of 6) 146 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 183
    ... fan and fan duct Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Right rear cover. See Right rear cover on... (callout 1; J119) and release the wire harnesses from the guide (callout 2). NOTE: To locate DC controller connector ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 184
    ... direction. Figure 2-114 Remove the power supply fan (2 of 4) 1 3. To remove the fan and fan duct: Remove one screw (callout 1), and then release the wire harnesses from the guides on the fan duct. Figure 2-115 Remove the power supply fan (3 of 4) 1 148 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 185
    4. To remove the fan and fan duct: Release one tab (callout 1), and then remove the fan and fan duct (callout 2). Figure 2-116 Remove the power supply fan (4 of 4) 2 1 ENWW Internal assemblies 149
  • HP LaserJet Enterprise 500 | Service Manual - Page 186
    Registration assembly Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Secondary transfer assembly. See Secondary transfer assembly on page 96. Intermediate transfer belt (ITB...
  • HP LaserJet Enterprise 500 | Service Manual - Page 187
    ...of 8) 3. Release two green latches (callout 1), and then lower the feed guide. Reinstallation tip Make sure that the feed guide snaps into the closed position when you reinstall the registration assembly. Figure 2-119 Remove the registration assembly (3 of...
  • HP LaserJet Enterprise 500 | Service Manual - Page 188
    4. Remove three screws (callout 1). Figure 2-120 Remove the registration assembly (4 of 8) 1 5. Separate the assembly from the product, release one tab (callout 1), and then remove the cover (callout 2). CAUTION: The assembly is still attached to the product by the wire harnesses. Figure 2-121 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 189
    6. Disconnect one connector (callout 1), and then release the wire harness from the retainer. Figure 2-122 Remove the registration assembly (6 of 8) 1 7. Disconnect three connectors (callout 1) on the back side of the assembly, and then release the wires from the retainers. Figure 2-123 Remove ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 190
    8. Remove the assembly. Reinstallation tip When you reinstall the registration assembly, make sure that it is correctly positioned in the product. The tabs on the assembly must fit into the slots in the product chassis and the assembly should fit securely up against the product chassis. Figure 2-...
  • HP LaserJet Enterprise 500 | Service Manual - Page 191
    Lower pickup guide Remove the lower pickup guide 1. Open the right Door. The lower pickup guide is directly below the registration assembly and is locked into place by 2 green circular knobs, one on each side of the upper portion of the guide. 1 ENWW Internal assemblies 155
  • HP LaserJet Enterprise 500 | Service Manual - Page 192
    ...the same time to release the assembly. 1 3. Using a small straight edged screw driver, wedge the blade and press inward on the hinge pin on the ... hinge pin hole. 1 4. Remove the assembly by rotating it up and away from the printer counter clockwise. 156 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 193
    ...slightly depress the right hinge pin, and then snap the pin back into the whole in the sheet metal. Rotate the lower pickup guide back into place toward the printer until the green knobs snap back into place. ENWW Internal assemblies 157
  • HP LaserJet Enterprise 500 | Service Manual - Page 194
    Interconnect board (ICB) Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter. See Formatter PCA on page 81. Right...in severe damage to that product and cause it to be unusable. HP recommends that if you remove and replace ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 195
    2. Disconnect three connectors (callout 1). Figure 2-126 Remove the ICB (2 of 3) 1 3. Carefully rotate and slide the ICB up and away from the chassis to remove. Figure 2-127 Remove the ICB (3 of 3) ENWW Internal assemblies 159
  • HP LaserJet Enterprise 500 | Service Manual - Page 196
    DC controller PCA and tray Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter. See Formatter PCA on page 81. Right rear cover. See Right rear cover on page ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 197
    2. Disconnect all the connectors. Reinstallation tip The connector locations J133 and J134 are not used. Figure 2-129 Remove the DC controller PCA and tray (2 of 4) 3. Remove four screws (callout 1), and then remove the DC controller PCA. Figure 2-130 Remove the DC controller PCA and tray (3 of ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 198
    4. If necessary, remove three screws (callout 1), remove the wire guide (callout 2), and then remove the sheet-metal tray. Figure 2-131 Remove the DC controller PCA and tray (4 of 4) 1 2 162 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 199
    Low voltage power supply Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter. See Formatter PCA on page 81. Right rear cover. See Right rear cover on page ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 200
    2. Push in on the locking tab to release the retainer (callout 1), and then separate the retainer from the assembly. NOTE: The retainer remains attached to the wire harness, and disengages from the assembly. Figure 2-133 Remove the low voltage power supply (2 of 7) 1 3. Remove seven screws (...
  • HP LaserJet Enterprise 500 | Service Manual - Page 201
    4. Remove two screws (callout 1). Figure 2-135 Remove the low voltage power supply (4 of 7) 1 5. Release one tab (callout 1), and then rotate the formatter cage away from the top of the product. Figure 2-136 Remove the low voltage power supply (5 of 7) 1 ENWW Internal assemblies 165
  • HP LaserJet Enterprise 500 | Service Manual - Page 202
    6. Remove the assembly. Figure 2-137 Remove the low voltage power supply (6 of 7) 7. Remove three screws (callout 1), and then separate the formatter cage from the low voltage power supply. NOTE: If you are removing the power supply for internal product access, you can leave the formatter cage ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 203
    High voltage power supply lower (HVPS-D) Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter. See Formatter PCA on page 81. Right rear cover. See Right rear cover on ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 204
    2. Use a small flat blade screwdriver to carefully remove four locking clips (callout 1). CAUTION: Do not damage the PCA with the screwdriver. Figure 2-140 Remove the high voltage power supply lower (2 of 4) 1 3. Disconnect one connector (callout 1; J114), and then release four clips (callout ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 205
    4. Rotate the top of the power supply away from the chassis, and then disconnect one connector (callout 1). Remove the power supply. Reinstallation tip Make sure the cables do not get stuck behind or damaged by the sheet metal. Figure 2-142 Remove the high voltage power supply lower (4 of 4) 1 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 206
    Developing disengagement motor Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter. See Formatter PCA on page 81. Right rear cover. See Right rear cover on ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 207
    2. Remove the motor. Figure 2-145 Remove the developing disengagement motor (2 of 2) ENWW Internal assemblies 171
  • HP LaserJet Enterprise 500 | Service Manual - Page 208
    Pickup motor Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter. See Formatter PCA on page 81. Right rear cover. See Right rear cover on page 109. ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 209
    Lifter drive assembly Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter. See Formatter PCA on page 81. Right rear cover. See Right rear cover on page...
  • HP LaserJet Enterprise 500 | Service Manual - Page 210
    2. Remove five screws (callout 1), disconnect two connectors (callout 2), release the wire harness from the retainers (callout 3), and then remove the assembly. Figure 2-148 Remove the lifter drive assembly (2 of 2) 2 3 1 174 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 211
    Automatic close assembly Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter. See Formatter PCA on page 81. Right rear cover. See Right rear cover on page ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 212
    Cassette pickup drive assembly Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter. See Formatter PCA on page 81. Right rear cover. See Right rear cover on ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 213
    ... assembly (2 of 10) 1 3 3. Disconnect one connector (callout 1; J119), remove one screw (callout 2), and then release the wire harness from the guides. NOTE: To locate DC controller connector locations, see DC controller PCA on page 284. Figure 2-152 Remove the cassette pickup drive assembly (3 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 214
    ... five connectors (callout 1; J110, J111 on the DC controller PCA), release the FFCs from the guide (callout 2), and then release the wire harnesses from the guides. NOTE: To locate DC controller connector locations, see DC controller PCA on page 284. Figure 2-...
  • HP LaserJet Enterprise 500 | Service Manual - Page 215
    6. Release one tab (callout 1), and then remove the guide. Figure 2-155 Remove the cassette pickup drive assembly (6 of 10) 1 7. Release one tab (callout 1), and then remove the guide. Figure 2-156 Remove the cassette pickup drive assembly (7 of 10) 1 ENWW Internal assemblies 179
  • HP LaserJet Enterprise 500 | Service Manual - Page 216
    8. Remove two screws (callout 1), and then remove the high voltage bracket (callout 2). Figure 2-157 Remove the cassette pickup drive assembly (8 of 10) 1 2 9. Remove three screws (callout 1). Figure 2-158 Remove the cassette pickup drive assembly (9 of 10) 1 180 Chapter 2 Removal and ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 217
    10. Carefully remove the assembly. CAUTION: The gears, arm, and spring on the assembly are not captive. Use your finger to secure the arm and spring as you remove the assembly. If the gears, arm, or spring become dislodged, see Reinstall the cassette pickup drive assembly on page 181. Figure 2-159 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 218
    2. Make sure that the spring (callout 1) is correctly installed. Figure 2-161 Reinstall the cassette pickup drive assembly (2 of 3) 1 3. Make sure that the gears, arm, and spring are correctly installed. Figure 2-162 Reinstall the cassette pickup drive assembly (3 of 3) 182 Chapter 2 Removal ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 219
    Cassette pickup assembly Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter. See Formatter PCA on page 81. Secondary transfer unit. See Secondary transfer assembly on ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 220
    Remove the cassette pickup assembly 1. Release one tab (callout 1), and then remove the gear (callout 2). Figure 2-163 Remove the cassette pickup assembly (1 of 3) 2 1 2. Remove two screws (callout 1). Figure 2-164 Remove the cassette pickup assembly (2 of 3) 1 184 Chapter 2 Removal and ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 221
    3. Remove the assembly. Figure 2-165 Remove the cassette pickup assembly (3 of 3) ENWW Internal assemblies 185
  • HP LaserJet Enterprise 500 | Service Manual - Page 222
    Laser/scanner assembly (Y/M) Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter. See Formatter PCA on page 81. Right rear cover. See Right rear cover on ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 223
    ... in-line one connector (callout 1), and then release the wire harnesses from the guide (callout 2). Figure 2-167 Remove the laser/scanner assembly (Y/M) (2 of ...) 2 1 3. Release one tab (callout 1), and then remove the guide (callout 2). Figure 2-168 Remove the laser/scanner assembly (Y/M) (3 of ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 224
    4. Remove one screw (callout 1), and then remove the cover (callout 2). Figure 2-169 Remove the laser/scanner assembly (Y/M) (4 of 12) 2 1 5. Disconnect one FFC (callout 1), and then release one spring (callout 2). CAUTION: The spring is not captive. Do not lose the spring when it is removed. ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 225
    6. Disconnect six connectors (callout 1). NOTE: Disconnect the larger connector on the right side from the bottom. Disconnect the two smaller connectors on the right side from the top. Figure 2-171 Remove the laser/scanner assembly (Y/M) (6 of 12) 1 7. Release two tabs (callout 1), and then ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 226
    8. Pull the fan assembly slightly out of the product, disconnect two connectors (callout 1), and then remove the assembly. Figure 2-173 Remove the laser/scanner assembly (Y/M) (8 of 12) 1 9. Remove one screw (callout 1), and then release one spring (callout 2). CAUTION: The spring is not ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 227
    10. Remove the toner collection sensor. Figure 2-175 Remove the laser/scanner assembly (Y/M) (10 of 12) 11. Rotate the front of the laser/scanner assembly down (callout 1), and then slide it toward the right (callout 2). Lower the left corner, and then rotate the left corner out of the product (...
  • HP LaserJet Enterprise 500 | Service Manual - Page 228
    12. Pull the laser/scanner assembly straight out of the product to remove it. Figure 2-177 Remove the laser/scanner assembly (Y/M) (12 of 12) 192 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 229
    Laser/scanner assembly (C/Bk) Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter. See Formatter PCA on page 81. Right rear cover. See Right rear cover on ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 230
    Remove the laser/scanner assembly (C/Bk) 1. Release one spring (callout 1), and then disconnect one connector (callout 2). CAUTION: The spring is not captive. Do not lose the spring when it is removed. Use a pair of needle-nose pliers to safely retain the spring when it is removed. Do not use a ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 231
    3. Remove two screws (callout 1) located below the front door. Figure 2-180 Remove the laser/scanner assembly (C/Bk) (3 of 7) 1 4. Open the front door, and then remove one screw (callout 1) and the cover (callout 2). Figure 2-181 Remove the laser/scanner assembly (C/Bk) (4 of 7) 2 1 ENWW ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 232
    5. Remove two screws (callout 1). Use your finger to release the locking tab (callout 2), and then remove the cover. CAUTION: Be careful. The PGC actuators are easily dislodged when the cover is removed. See Figure 2-185 Reinstall the PGC actuators (1 of 5) on page 198. To reinstall the actuators,...
  • HP LaserJet Enterprise 500 | Service Manual - Page 233
    6. Release one spring (callout 1). CAUTION: The spring is not captive. Do not lose the spring when it is removed. Use a pair of needle-nose pliers to safely retain the spring when it is removed. Do not use a flat blade screwdriver to remove the spring; the spring could forcibly leave the product ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 234
    7. Rotate the corner of the assembly away from the product until you can see the PCA, and then remove the assembly from the product. Reinstallation tip When the laser/scanner is properly positioned in the chassis, the plastic parts which protrude at the front and rear of the product will be firmly...
  • HP LaserJet Enterprise 500 | Service Manual - Page 235
    2. Remove the actuator and spring from the product. Install the spring on the actuator. Figure 2-186 Reinstall the PGC actuators (2 of 5) 3. Before proceeding, take note of the following Callout 1: The pin on the actuator will be installed into the slot in the chassis. Callout 2: The pin on the...
  • HP LaserJet Enterprise 500 | Service Manual - Page 236
    4. Place the end of the actuator into the PGC rod, and then use a small flat blade screw driver to fasten the end of the spring on the tab on the chassis. Figure 2-188 Reinstall the PGC actuators (4 of 5) 5. Push down on the actuator to seat it into place. Verify that the actuators is correctly ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 237
    High voltage power supply upper (HVPS-T) Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter. See Formatter PCA on page 81. Right rear cover. See Right rear cover on ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 238
    Remove the high voltage power supply upper CAUTION: ESD sensitive part. NOTE: If the sheet-metal tray was removed with the DC controller, begin at step 3. 1. Remove one screw (callout 1). Figure 2-190 Remove the high voltage power supply upper (1 of 5) 1 2. Remove three screws (callout 1), and ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 239
    3. Duplex models only: Disconnect one connector (callout 1). Figure 2-192 Remove the high voltage power supply upper (3 of 5) 1 4. Remove three screws (callout 1). Figure 2-193 Remove the high voltage power supply upper (4 of 5) 1 ENWW Internal assemblies 203
  • HP LaserJet Enterprise 500 | Service Manual - Page 240
    5. Release four tabs (callout 1), and then remove the power supply. Figure 2-194 Remove the high voltage power supply upper (5 of 5) 1 204 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 241
    Reinstall the high voltage power supply upper When you reinstall the power supply, look through the holes in the PCA and make sure that the high voltage contact springs are correctly seated against the PCA. NOTE: For a replacement power supply, remove one wire harness (callout 1) and then install ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 242
    Drum motor 1 Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter PCA. See Formatter PCA on page 81. Right rear cover. See Right rear cover on page ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 243
    Remove the drum motor 1 ▲ Disconnect one connector (callout 1), remove four screws (callout 2), and then remove the motor. Figure 2-196 Remove the drum motor 1 1 2 ENWW Internal assemblies 207
  • HP LaserJet Enterprise 500 | Service Manual - Page 244
    Drum motor 2 or drum motor 3 Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter PCA. See Formatter PCA on page 81. Right rear cover. See Right rear cover on...
  • HP LaserJet Enterprise 500 | Service Manual - Page 245
    Remove the drum motor 2 or drum motor 3 ▲ Do one of the following: ● ● Remove drum motor 2: Disconnect one connector (callout 1), remove four screws (callout 2), and then remove the motor. Remove drum motor 3: Disconnect one connector (callout 3), remove four screws (callout 4), and then ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 246
    Fuser motor Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter. See Formatter PCA on page 81. Right rear cover. See Right rear cover on page 109...
  • HP LaserJet Enterprise 500 | Service Manual - Page 247
    Remove the fuser motor Disconnect one connector (callout 1), remove three screws (callout 2), and then remove the motor. Figure 2-198 Remove the fuser motor 1 2 ENWW Internal assemblies 211
  • HP LaserJet Enterprise 500 | Service Manual - Page 248
    Main drive assembly Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter. See Formatter PCA on page 81. Fuser. See Fuser on page 87. Secondary transfer ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 249
    ... 1. Remove two screws (callout 1), and then remove the cover (callout 2). Figure 2-199 Remove the main drive assembly (1 of 7) 1 2 2. Release the wire harnesses from the guide (callout 1), and then remove one screw (callout 2). Figure 2-200 Remove the main drive assembly (2 of 7) 2 1 ENWW ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 250
    ...up to release it, and then remove the bracket. Figure 2-201 Remove the main drive assembly (3 of 7) 4. Disconnect seven connectors (callout 1), and then release the wire harnesses from the guides. Figure 2-202 Remove the main drive assembly (4 of 7) 1 214 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 251
    ... main drive assembly (5 of 7) 2 1 6. Release the FFCs and lower wiring harness from the guide, and then release one tab (callout 1) and remove the guide. Figure 2-204 Remove the main drive assembly (6 of 7) 1 ENWW Internal assemblies 215
  • HP LaserJet Enterprise 500 | Service Manual - Page 252
    7. Remove ten screws (callout 1), and then carefully remove the assembly. CAUTION: Be careful when you remove the assembly. The cams on the backside of the assembly can be dislodged. If the cams become dislodged, install them on the shafts as shown in Figure 2-207 Reinstall the main drive assembly...
  • HP LaserJet Enterprise 500 | Service Manual - Page 253
    Reinstall the main drive assembly 1. Remove the bracket (callout 1), two guides (callout 2), and the developing disengagement motor (callout 3). Install the bracket and guides on the replacement main drive assembly. NOTE: Do not install the developing ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 254
    3. Slowly rotate the shaft near the black cam. WARNING! Do not touch the plastic gears or cams. You must not wipe away any of the grease that is applied to these components. Always rotate the gears and cams by rotating the metal drive shaft. Figure 2-208 Reinstall the main drive assembly (3 of 11)...
  • HP LaserJet Enterprise 500 | Service Manual - Page 255
    5. Verify that the cams (callout 1) align correctly. TIP: The second cam in from the right (the white cam to the left of the black cam), should have the second hole aligned with the hole in the sheet-metal chassis. The third cam in from the right, should have the third hole aligned with the hole ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 256
    6. When the cams align correctly, they easily fit into the holes in the chassis. Figure 2-211 Reinstall the main drive assembly (6 of 11) 7. When the assembly is placed on the chassis, the pin on the swing gear and on the bracket (callout 1), must align with the holes in the chassis (callout 2)....
  • HP LaserJet Enterprise 500 | Service Manual - Page 257
    8. Position the assembly on the chassis. Figure 2-213 Reinstall the main drive assembly (8 of 11) 9. Use your finger to push in on the assembly, and use a small flat blade screwdriver to align the pin on the swing gear with the hole in the chassis. Figure 2-214 Reinstall the main drive assembly ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 258
    ...: After reassembling the product, use the Diagnostics menu to print a Color Band Test page. If the test page shows one or more color planes are not printing (usually in the upper left corner of the page), the cam or cams for the missing color plane are not correctly aligned. Repeat the ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 259
    Fuser drive assembly Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter. See Formatter PCA on page 81. Fuser. See Fuser on page 87. Secondary transfer ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 260
    ... 1. Disconnect one connector (callout 1), and then release the wire harnesses from the guide (callout 2). Figure 2-217 Remove the fuser drive assembly (1 of 6) 2 1 2. Remove two screws (callout 1), and then remove the guide (callout 2). Figure 2-218 Remove the fuser drive assembly (2 of 6) 1...
  • HP LaserJet Enterprise 500 | Service Manual - Page 261
    3. Remove one screw (callout 1), and then remove the sheet-metal plate (callout 2). Figure 2-219 Remove the fuser drive assembly (3 of 6) 2 1 4. Remove one screw (callout 1), and then remove the cover (callout 2). Figure 2-220 Remove the fuser drive assembly (4 of 6) 2 1 ENWW Internal ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 262
    5. Remove five screws (callout 1). Figure 2-221 Remove the fuser drive assembly (5 of 6) 1 6. Carefully remove the assembly. CAUTION: A gear on the assembly is not captive. Do not lose the gear when you remove the assembly. If the gear becomes dislodged, see Reinstall the fuser drive assembly ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 263
    Reinstall the fuser drive assembly If the gear (callout 1) is dislodged when the assembly is removed, use the figure below to correctly install it on the assembly. Figure 2-223 Reinstall the fuser drive assembly 1 ENWW Internal assemblies 227
  • HP LaserJet Enterprise 500 | Service Manual - Page 264
    Delivery assembly Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter PCA. See Formatter PCA on page 81. Fuser. See Fuser on page 87. Secondary ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 265
    Remove the delivery assembly 1. Remove two screws (callout 1), and then remove the guide (callout 2). Figure 2-224 Remove the delivery assembly (1 of 5) 2 1 2. Remove two screws (callout 1). Figure 2-225 Remove the delivery assembly (2 of 5) 1 ENWW Internal assemblies 229
  • HP LaserJet Enterprise 500 | Service Manual - Page 266
    3. Release one tab (callout 1), and then remove the gear (callout 2). Figure 2-226 Remove the delivery assembly (3 of 5) 2 1 4. Release one tab (callout 1), and then rotate the locking clip until the tab on the clip aligns with the slot in the chassis. Figure 2-227 Remove the delivery assembly...
  • HP LaserJet Enterprise 500 | Service Manual - Page 267
    5. Disconnect one connector (callout 1), remove two screws (callout 2), and then carefully lift the assembly (callout 3) off of the product to remove it. CAUTION: A solenoid arm (duplex models only; on the right side) and a spring (on the left side) on the assembly are not captive. Do not lose the...
  • HP LaserJet Enterprise 500 | Service Manual - Page 268
    Reinstall the delivery assembly 1. Duplex models only: Make sure that the solenoid arm is correctly installed on the assembly. Figure 2-229 Reinstall the delivery assembly (1 of 2) 2. Make sure that the spring is correctly installed on the assembly. Figure 2-230 Reinstall the delivery assembly (2...
  • HP LaserJet Enterprise 500 | Service Manual - Page 269
    Duplex drive assembly Before proceeding, remove the following components Toner collection unit. See Toner collection unit on page 79. Formatter PCA. See Formatter PCA on page 81. Fuser. See Fuser on page 87. Secondary ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 270
    Remove the duplex drive assembly 1. Disconnect two connectors (callout 1), and then remove three screws (callout 2). Figure 2-231 Remove the duplex drive assembly (1 of 2) 2 1 2. Remove the assembly. Figure 2-232 Remove the duplex drive assembly (2 of 2) 234 Chapter 2 Removal and replacement ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 271
    Optional paper feeder assembly (Tray 3) NOTE: For information about removing the Tray 3 pickup roller, see Pickup and feed rollers (Tray 3) on page 91. For information about removing the Tray 3 cassette, see Tray cassette on page 86. For information about removing the right door (optional paper ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 272
    2. Remove one connector (callout 1). Figure 2-233 Remove the drawer connector; optional paper feeder 1 236 Chapter 2 Removal and replacement ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 273
    ... each product component. NOTE: To perform diagnostic and configuration procedures (for example, resetting page counts) for the HP LaserJet Enterprise 500 color M551, you must install the CP1210 Service Config Tool (available at your HP authorized ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 274
    ... Settings, and then click Printers or Printers and Faxes. Double-click HP LaserJet Enterprise 500 color M551. -orMac OS X: Open Printer Setup Utility, and then double-click the line for the HP LaserJet Enterprise 500 color M551. 238 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 275
    8. Verify that you have installed the HP LaserJet Enterprise 500 color M551 printer driver. Check the program to make sure that you are using the HP LaserJet Enterprise 500 color M551 printer driver. Print a short document from a different program that has ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 276
    ... button. Use the Down arrow to highlight the Administration Menu Map item, and then press the OK button to select it. Use the Up arrow Press the Home button to highlight the Print item, and then press the OK button. button or back arrow button to exit the menus. 240 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 277
    Current settings pages Printing the current settings pages provides a map of the user configurable settings that might be helpful in the troubleshooting process. Print the current settings pages 1. 2. At the control panel, press the Home Open the following menus 3. 4. 5. Administration Reports ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 278
    ..., firmware files, and third party files (among other files) will be completely lost. HP does not recommend this action. Access the Preboot menu 1. 2. Turn the ... button twice to highlight Continue, and then press the OK button. NOTE: The product will initialize. 242 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 279
    ... paper jams inside the product, see the jams section of the product service manual. If error messages display on the control panel when you try to print an event log, see the control panel message section of the service manual. After successfully printing and evaluating the event...
  • HP LaserJet Enterprise 500 | Service Manual - Page 280
    ... to print an event log, see the control panel message section of the service manual. When the customer can print from the host computer, this is the end of the troubleshooting process. If accessories that are installed are not listed on the ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 281
    ... after the product power is turned on, try printing an engine-test page to determine whether the problem is with the control-panel display, formatter, or other product components. ENWW Troubleshooting process 245
  • HP LaserJet Enterprise 500 | Service Manual - Page 282
    ... the product is functioning correctly. 1 2 3 1 2 3 Connectivity LED Heartbeat LED HP Jetdirect LEDs Heartbeat LED The heartbeat LED provides information ... formatter to control panel communication to be interrupted. NOTE: HP recommends fully troubleshooting the formatter and control panel before ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 283
    ...not functioning (either a failed component or power problem). Interface cabling between the formatter and ...second or less Red, solid ● Firmware error; problem finding hardware and booting the serial ... flash memory ◦ Boot process halted Replace the formatter. ENWW Tools for troubleshooting 247...
  • HP LaserJet Enterprise 500 | Service Manual - Page 284
    ... (including diagnostics) Green, solid Red, solid ● Diagnostic failure ◦ Follow diagnostic instructions Turn the power off, and then on again to restart the ... on again to restart the initialization process. If the error persists, perform a firmware upgrade. 248 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 285
    ...is in the Ready state. Table 3-3 Heartbeat LED, product operational LED color Green Description ● Normal operation Yellow ● Formatter is operating normally Firmware... the control panel ◦ ◦ Check control panel connections Verify control panel functionality ENWW Tools for troubleshooting 249
  • HP LaserJet Enterprise 500 | Service Manual - Page 286
    ... LED, product operational (continued) LED color Red Description ● Formatter error or failure ... panel communication to be interrupted. NOTE: HP recommends fully troubleshooting the formatter and control ... either component. Use the connectivity LED to troubleshoot formatter and control panel errors ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 287
    ... 1 second or less Red, solid ● Firmware error; problem finding hardware and booting the serial peripheral ... solid Red, solid ● Diagnostic failure ◦ Follow diagnostic instructions Turn the power off, and then on again to restart the initialization process. ENWW Tools for troubleshooting 251
  • HP LaserJet Enterprise 500 | Service Manual - Page 288
    .... Follows initialization progression above. Follows initialization progression above. Connectivity LED, product operating The following table describes the connectivity operation when the product completes the firmware boot process and is in the Ready state. 252 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 289
    Table 3-5 Connectivity LED, product operational LED color Green Description ● Normal operation Yellow ● ..., and then on again. If the error persists, perform a firmware upgrade. HP Jetdirect LEDs The embedded HP Jetdirect print server has two LEDs. The yellow LED indicates network activity, and ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 290
    ... provides an overview of the engine diagnostics that are available in the HP LaserJet Enterprise 500 color M551 product. The product contains extensive internal diagnostics that help in ... when the printer is turned on. 1. Open the right and front doors. 254 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 291
    2. Locate the slots on the right and front of the product. Figure 3-1 Diagnostic test (1 of 3) Figure 3-2 Diagnostic test (2 of 3) ENWW Tools for troubleshooting 255
  • HP LaserJet Enterprise 500 | Service Manual - Page 292
    .... When the product is in this mode, you can navigate the troubleshooting menus and print internal pages ... useful). This test can be used isolate problems, such as noise, and to isolate print... button. Open the following menus Administration Troubleshooting Diagnostic Tests button to highlight Disable...
  • HP LaserJet Enterprise 500 | Service Manual - Page 293
    ...to depress the test-page switch located on the rear of the product. The test page should have a series of horizontal lines. The test page can use only Tray 2 as the paper source, so make sure that paper is loaded in Tray 2. Figure 3-4 Engine-test button ENWW Tools for troubleshooting 257
  • HP LaserJet Enterprise 500 | Service Manual - Page 294
    ... 1. 2. Number of Copies. Set the numbers of copies to be printed; the choices are 1,10, 50, 100, or 500. Press the Home button. ● ● Open the following menus Administration Troubleshooting Diagnostic Tests button to highlight Paper Path Test, and then ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 295
    ... Tray 2 paper Tray 2 Cassette Sensor Tray 2 Cassette Lifter Tray 3 paper Tray 3 feed Tray 3 installed Tray 3 size (top) button Tray 3 (middle) button Tray 3 (bottom) button Sensor number SR8 SR14 SR15 SR7 SR5 SR22 SR11 SR17 SR6 SR21 SR20 SR13 SR9 SR3 SR4 SR1 SW1 ENWW Tools for troubleshooting 259
  • HP LaserJet Enterprise 500 | Service Manual - Page 296
    ... sensor test Use this diagnostic test to manually test the product sensors and switches....Open the following menus Administration Troubleshooting Diagnostic Tests button to highlight the Manual Sensor Test... the same function as the Stop button. Table 3-7 Manual sensor diagnostic tests Sensor or switch...
  • HP LaserJet Enterprise 500 | Service Manual - Page 297
    ... 2. 3. Open the right door. Open the registration shutter. Insert a piece of paper to activate the TOP sensor. Figure 3-5 Test the registration sensor 4. 5. Check the control-panel display for sensor response. If no response, replace the registration assembly. ENWW Tools for troubleshooting 261
  • HP LaserJet Enterprise 500 | Service Manual - Page 298
    ... assembly. Slowly insert a piece of paper to activate the fuser loop sensors underneath the fuser. Figure 3-6 Test the fuser loop sensors 4. 5. Check the control-panel display for a sensor response. If there is no response, replace fuser. See Fuser on page 87. 262 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 299
    ... Test the fuser output sensor (1 of 2) 4. Insert a piece of paper to activate the sensor. Figure 3-8 Test the fuser output sensor (2 of 2) 5. 6. Check the control-panel display for a sensor response. If there is no response, replace the fuser output sensor. ENWW Tools for troubleshooting 263
  • HP LaserJet Enterprise 500 | Service Manual - Page 300
    .... Use the green handle to lift the duplex jam cover. Insert a piece of paper to activate the sensor (8492). Figure 3-9 Test the duplexer refeed sensor 4. 5. Check the control-panel display for sensor response. If no response, replace the right door assembly. 264 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 301
    ...-bin-full sensor 5. 6. Check the control-panel display for sensor response. If no response, remove the control panel and verify that the flag is moving. If not, replace the delivery assembly. If the sensor is malfunctioning, replace the delivery assembly. ENWW Tools for troubleshooting 265
  • HP LaserJet Enterprise 500 | Service Manual - Page 302
    ...1 4. Insert a piece of paper to activate the fuser pressure-release sensor. Figure 3-12 Test the fuser pressure-release sensor (2 of 2) 5. 6. Check the control-panel display for sensor response. If there is no response, replace fuser pressure-release sensor. 266 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 303
    ... (callout 2). If the flag does not actuate, replace the ITB. Figure 3-13 Test the ITB alienation sensor (1 of 2) 1 2 5. Remove all print cartridges. NOTE: Cover all removed print cartridges with paper. 6. Locate the sensor behind the cyan OPC drum position. ENWW Tools for troubleshooting 267
  • HP LaserJet Enterprise 500 | Service Manual - Page 304
    7. Insert a piece of paper to activate the ITB alienation sensor. Figure 3-14 Test the ITB alienation sensor (2 of 2) 8. 9. Check the control-panel display for sensor response. If no response, replace the sensor. 268 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 305
    ... and check the control panel on the product for sensor response. If either interlock switch failed to respond, remove the upper-front cover and right-front cover. By removing the right-front cover, you can tell if the linkages are properly closing the switches. ENWW Tools for troubleshooting 269
  • HP LaserJet Enterprise 500 | Service Manual - Page 306
    ...PCA. If the switches are opening/closing correctly when either door is open or closed, then check J118 on the DC controller. 10. If the connectors are securely connected to the DC controller PCA and the switches still do not close, replace the DC controller PCA. 270 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 307
    ...-path sensors and the paper-size switches manually. The following illustrations and table show the...Open the following menus Administration Troubleshooting Diagnostic Tests button to highlight the Manual Tray/Bin ...Down arrow press the OK button. Table 3-8 Manual sensor test 2 diagnostic tests Sensor ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 308
    Tray 1 paper sensor 1. 2. Open Tray 1. Move the Tray 1 paper sensor flag. Figure 3-19 Test the Tray 1 paper sensor 3. 4. Check the control-panel display for sensor response. If no response, replace Tray 1. 272 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 309
    Tray 2 paper sensor 1. 2. Remove Tray 2. Move the Tray 2 paper sensor flag. Figure 3-20 Test the Tray 2 paper sensor 3. 4. Check the control-panel display for sensor response. If there is no response, replace the Tray 2 paper-out sensor. ENWW Tools for troubleshooting 273
  • HP LaserJet Enterprise 500 | Service Manual - Page 310
    ... 2 cassette sensor (1 of 2) 2. Insert a piece of paper in the Tray 2 cassette sensor. Figure 3-22 Test the Tray 2 cassette sensor (2 of 2) 3. 4. Check the control-panel display for sensor response. If there is no response, replace the lifter-drive assembly. 274 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 311
    ... Remove Tray 2. In the Tray 2 cavity, insert a piece of paper in the Tray 2 cassette lifter sensor. Figure 3-23 Test the Tray 2 cassette lifter sensor 3. 4. Check the control-panel display for sensor response. If no response, replace the lifter-drive assembly. ENWW Tools for troubleshooting 275
  • HP LaserJet Enterprise 500 | Service Manual - Page 312
    Tray 3 empty sensor 1. 2. Remove the optional Tray 3 cassette. Move the optional Tray 3 empty sensor flag. Figure 3-24 Test the optional Tray 3 empty sensor 3. 4. Check the control-panel display for sensor response. If no response, replace the optional Tray 3. 276 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 313
    ... optional Tray 3. Insert a piece of paper to activate the optional Tray 3 media feed sensor Figure 3-25 Test the optional Tray 3 media feed sensor 3. 4. Check the control-panel display for sensor response. If there is no response, replace the optional Tray 3. ENWW Tools for troubleshooting 277
  • HP LaserJet Enterprise 500 | Service Manual - Page 314
    Tray 3 stack surface sensor 1. 2. Remove the optional Tray 3 cassette. Push the lever to activate the sensor arms. Figure 3-26 Test the optional Tray 3 stack surface sensor 3. If there is no response, replace the optional Tray 3. 278 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 315
    ... sensors 2. If any of the tests fail, replace the 500-sheet feeder. Print/stop test Use this diagnostic test to isolate the cause of problems such as image-formation defects and jams... displays on the control panel during testing, activate the door switch. ENWW Tools for troubleshooting 279
  • HP LaserJet Enterprise 500 | Service Manual - Page 316
    ... test activates individual parts independently to isolate problems. Each component test can be performed ... Home button. Open the following menus Administration Troubleshooting Diagnostic Tests button to highlight the Component ...Yellow Laser Scanner M8 M8 M9 M9 280 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 317
    ...the pressure release motor. Activates CMYK developer alienation in the following sequence: All colors engaged, all colors alienated, K-only engaged, and K alienated. Activates the ... reverse motor ● ● CL1: duplex re-pickup clutch SL2: duplex reverse solenoid ENWW Tools for troubleshooting 281
  • HP LaserJet Enterprise 500 | Service Manual - Page 318
    Diagrams Block diagrams Figure 3-28 Sensors Table 3-10 Sensors Component abbreviation SR1 SR2 SR3 SR4 SR5 Component name Tray 3 paper surface sensor 1 Tray 3 paper surface sensor 2 Tray 3 paper sensor Tray 3 feed sensor Fuser output 282 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 319
    ... Tray 2 cassette sensor Fuser loop 1 Fuser loop 2 ITB alienation Tray 2 paper Tray 1 paper Duplexer refeed (HP LaserJet Enterprise 500 color M551dn and HP LaserJet Enterprise 500 color M551xh only) ENWW Tools for troubleshooting 283
  • HP LaserJet Enterprise 500 | Service Manual - Page 320
    ... J105: interconnect board (ICB) J106: 500-sheet feeder, developing home position, ... used J134: not used J137: toner collection unit (TCU) full, TCU motor, toner level detection J138: 24 v to HVPS lower J139: fuser sensors... motor 3, drum position 1,2,3 J122: OHT out 284 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 321
    ... width sensor (lifter drive assembly; auto close assembly) Paper feeder driver PCA Figure 3-30 Paper feeder driver PCA J401: engine connector J402: not used J404: SW1, SW2, lifter motor J405: SR1, SR2, SR3, SR4, SL1 J406: feed motor ENWW Tools for troubleshooting 285
  • HP LaserJet Enterprise 500 | Service Manual - Page 322
    ... port RJ-45 network port Locations of major components Use the diagrams to locate components. For a list of components, see Table 3-13 PCAs, motors, fans, switches, solenoids, and clutches on page 291 Base product Figure 3-31 Component locations (1 of 6) 1 286 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 323
    Figure 3-32 Component locations (2 of 6) 4 3 2 5 6 7 8 ENWW Tools for troubleshooting 287
  • HP LaserJet Enterprise 500 | Service Manual - Page 324
    Figure 3-33 Component locations (3 of 6) 9 10 11 12 13 14 288 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 325
    Figure 3-34 Component locations (4 of 6) 15 16 17 18 ENWW Tools for troubleshooting 289
  • HP LaserJet Enterprise 500 | Service Manual - Page 326
    Figure 3-35 Component locations (5 of 6) 22 19 20 21 27 23 24 25 26 290 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 327
    ... 16 17 18 19 20 J89 J26 J27 J62 J118 J84 J780 J86 Residual toner-feed motor Cartridge fan Delivery fan 24V interlock switch 5V interlock switch ...Drum motor 2 Drum motor 3 Development-disengagement motor Primary transfer roller disengagement solenoid Fuser motor ENWW Tools for troubleshooting 291
  • HP LaserJet Enterprise 500 | Service Manual - Page 328
    .../black scanner motor Duplex reverse motor (HP LaserJet Enterprise 500 color M551dn and HP LaserJet Enterprise 500 color M551xh only) Duplex reverse solenoid (HP LaserJet Enterprise 500 color M551dn and HP LaserJet Enterprise 500 color M551xh only) Pickup motor Cassette-pickup solenoid ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 329
    ... x 500 paper feeder Figure 3-37 1 x 500 paper feeder 1 2 3 4 5 6 Location 1 2 3 4 5 6 Connector Component abbreviation PF PCA Component name Paper-feeder driver PCA Paper-feeder pickup solenoid Paper-feeder...J21 J16 J15 J14 SL1 SW2 SW1 M2 M1 ENWW Tools for troubleshooting 293
  • HP LaserJet Enterprise 500 | Service Manual - Page 330
    ... pickup solenoid 2 TOP sensor General timing chart 3 Fixing delivery sensor Chapter 3 Solve problems Figure 3-38 General timing chart 4 Fixing motor 5 Scanner motor 6 ... transfer bias Timing chart is two consecutive print jobs on letter-size paper (full color using one-to-one speed mode) ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 331
    ...13 J 503 J130 10 3 SGND 14 Toner collection box full sensor J81L ...J109 4 1 2 2 J50LB SR14 3 1 5 J352 1 5 J72D 3 1 1 2 +24VA 6 Toner level sensor 3 2 /SCN4ACC J50LA SR8... J82L 4 3 J82D J82DH 1 FEEDMOUT0A FEEDMOUT1A 2 7 500-sheet PF 3 3 4 1 M J107S 5 J108 3 2 SL3...
  • HP LaserJet Enterprise 500 | Service Manual - Page 332
    Figure 3-40 Paper feeder circuit diagram 296 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 333
    ... the print-quality-troubleshooting pages. Follow the instructions on the pages that print out. Figure 3-41 Print-quality troubleshooting procedure HP LaserJet 500 color m551 Page 1 Print Quality Trpubleshooting Procedure ENWW Tools for troubleshooting 297
  • HP LaserJet Enterprise 500 | Service Manual - Page 334
    Figure 3-42 Yellow print-quality troubleshooting page Yellow Green Figure 3-43 Yellow comparison ... yellow and the other half is an amplified version of yellow problems (green half). Compare the yellow on page one .... You can also check the cyan page for defects. 298 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 335
    ... repeats. After printing, the box with no extra color in each area on each page shows how far... offset for the OPC or developer in the image drum or offset in the fuser. 2. Color plane registration (CPR) bars 3. Color ramp patches NOTE: To get further assistance in print quality troubleshooting, go...
  • HP LaserJet Enterprise 500 | Service Manual - Page 336
    ... to highlight the Print Diagnostic Page item, and then press the OK button to print the page. Diagnostics Page HP LaserJet 500 color m551 Page 1 1 3 2 5 6 7 8 4 4 1 2 3 Calibration information Parameters Color density 300 Chapter 3 Solve ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 337
    4 5 6 7 8 Color plane registration Primary colors Secondary colors Temperature values (21A) Humidity values (21B) ENWW Tools for troubleshooting 301
  • HP LaserJet Enterprise 500 | Service Manual - Page 338
    ..., and then use the arrow buttons to select an interval. Press the OK button. TIP: HP recommends processing a cleaning page after every 5000 printed pages. 5. Press the Down ..., and then use the arrow buttons to select the cleaning page size. Press the OK button. 302 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 339
    ... page Use the configuration page to view current product settings, to help troubleshoot product ... such as memory (DIMMs), paper trays, and printer languages. 1. 2. Press the Home button. Open ...If the product is configured with EIO cards (for example, an HP Jetdirect Print Server) or an optional hard-...
  • HP LaserJet Enterprise 500 | Service Manual - Page 340
    Figure 3-45 Configuration page Configuration Page HP LaserJet 500 color m551 Page 1 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 Printer information Installed personalities and options HP Web services Color density Calibration information Memory Event log Security Paper ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 341
    ... lines indicates "I/O Card Ready." Figure 3-46 HP embedded Jetdirect page Embedded Jetdirect Page HP LaserJet 500 color m551 Page 1 1 2 3 4 5 6 1 2 3 4 5 6 HP Jetdirect Configuration indicates the product status, model number, hardware firmware version, ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 342
    ... devices. External disk (optional) Embedded HP Jetdirect Total RAM Duplex unit Additional 500-sheet feeders Engine cycles and event logs Total ... log from the Diagnostics menu. Event-log information Additional 500-sheet feeders Engine cycles Event-log information Look ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 343
    ... test The color-band test page shows bands of colors that can indicate whether or not the product is producing colors correctly. 1. 2. Press the Home button. Open the following menus Administration Troubleshooting Print Quality Pages button to highlight the Color Band Test item, and...
  • HP LaserJet Enterprise 500 | Service Manual - Page 344
    Print quality troubleshooting tools Repetitive defects ruler If defects repeat at regular intervals...charge roller Print cartridge: developer roller Printer: primary transfer roller Print cartridge:...roller ITB: secondary transfer backing roller Printer: distance from secondary transfer roller to fuser ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 345
    ... Calibration: takes about 70 seconds and performs color plane registration, environment change control, ...Dhalf adjustments. Use Full Calibration if colors are misaligned or appear blurry. Full Calibration ... are missing, or if colors are too dark or too light. ● ENWW Tools for troubleshooting 309
  • HP LaserJet Enterprise 500 | Service Manual - Page 346
    Control panel menus Sign In menu Table 3-15 Sign In menu First level User Access Code Administrator Access Code Service Access Code Second level Access Code Access Code Access Code Values 310 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 347
    ...memory device. NOTE: You must enable this feature by using the control-panel menus or the HP Embedded Web Server before it can be used. Table 3-16 Retrieve... Press the OK button to print the document. 3. 4. Select a File or Folder Select from the provided list. ENWW Tools for troubleshooting 311
  • HP LaserJet Enterprise 500 | Service Manual - Page 348
    ... on the product, you have the option to print or delete all of them at the same time. Print: Select this option to print jobs that have been secured with a PIN. You will be prompted to Enter Pin to Print. In the Copies field, select the number of copies to print. 312 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 349
    ..., and then press the OK button. The number of copies printed is the number of copies specified in the driver multiplied by the number of copies specified for the Copies option. Copies Range: 1 - 9999 Default = 1 ENWW Tools for troubleshooting 313
  • HP LaserJet Enterprise 500 | Service Manual - Page 350
    ... that have been secured with a PIN. You will be prompted to Enter Pin to Print. Copies Range: 1 - 9999 Default = 1 Delete Enter Pin to Print Delete: Select this option to delete a job that has been secured with a PIN. You will be prompted to Enter Pin to Print. 314 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 351
    ... Range: 1 - 9999 Default = 1 Print and Delete: Select this option to print and then delete a job without a PIN. In the Copies field, select the number of copies to print. Delete: Select this option to delete a job without a PIN. Delete Delete All Jobs Yes No ENWW Tools for troubleshooting 315
  • HP LaserJet Enterprise 500 | Service Manual - Page 352
    ... their estimated life. Use this feature to configure how the product responds when the black print cartridge is reaching the end of its estimated life. Very Low Settings: Specify how the product notifies you when the print cartridge is very low. Supply Settings 316 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 353
    ... is very low. Use this feature to configure how the product responds when each of the color print cartridges is reaching the end of its estimated life. Very Low Settings... how the product notifies you when the print cartridge is very low. Color Cartridges Very Low Settings Stop Prompt to continue* ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 354
    ... Settings: Set the estimated percentage at which the product notifies you when the print cartridge is very low. You can specify a different percentage for each color. 318 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 355
    ...Threshold Settings: Specify how the product notifies you when the toner collection unit is very low. ● Stop: The product stops until you replace the toner collection unit. Prompt to continue: The product... percentage at which the product notifies you when the toner collection unit is very low. ENWW...
  • HP LaserJet Enterprise 500 | Service Manual - Page 356
    ... you when the fuser is very low. Use this feature to instruct the product when to switch between color and monochrome printing modes for the best overall .... Select the setting depending on the types of jobs you typically print. Color/Black Mix Mostly Black Pages 320 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 357
    ...finished. This is the factory default setting. Select Mostly Color Pages if the majority of jobs that you ...product uses monochrome mode until it detects a color page. The product switches back to monochrome ... wear on the color print cartridges. Mostly Color Pages ENWW Tools for troubleshooting 321...
  • HP LaserJet Enterprise 500 | Service Manual - Page 358
    ... the product that a new fuser kit has been installed. Black Cartridge Cyan Cartridge Magenta Cartridge Yellow Cartridge The status is displayed. The status is displayed. The status is displayed. The status is displayed. Reset Supplies New Fuser Kit No* Yes 322 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 359
    Table 3-18 Supplies menu (continued) First level Toner Collection Unit Fuser Kit Second level Third level Fourth level Values The status is displayed. The status is displayed. Description ENWW Tools for troubleshooting 323
  • HP LaserJet Enterprise 500 | Service Manual - Page 360
    ...situations: ● When you load paper into the tray When you specify a particular tray or media type for a print job through the printer driver or a software program and the tray is not configured to match the print-job's settings ● NOTE: The prompt does not...
  • HP LaserJet Enterprise 500 | Service Manual - Page 361
    ...tray is empty, even though the user specifically indicated a tray for the job. ● Manually Feed Prompt Always* Unless loaded Use this feature to ... message. Do not display: This option prevents the tray configuration message from automatically appearing. ● ENWW Tools for troubleshooting 325
  • HP LaserJet Enterprise 500 | Service Manual - Page 362
    ...would for printing on both sides. See the user documentation that came with the product for instructions about loading letterhead for printing on both sides. When this option is selected, the product speed slows to the speed required for printing on both sides. 326 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 363
    ...). Two options are available: ● Auto: This option enables Smart Duplexing, which instructs the product not to process blank pages. Yes: This option disables Smart ... asymmetrical paper may need to be loaded differently for stapled jobs than for non-stapled jobs. ENWW Tools for troubleshooting 327
  • HP LaserJet Enterprise 500 | Service Manual - Page 364
    ... each tray. Tray 1 Size Tray 1 Type Tray 2 Size Tray 2 Type Tray 3 Size Tray 3 Type Select from a provided list. Select from a provided list. Select from a provided list. Select from a provided list. Select from a provided list. Select from a provided list. 328 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 365
    ...to make changes and need a record of the present configuration. The Color Usage Job Log page contains information ... - Prints a demonstration page. RGB Samples - Prints color samples for different RGB values. Use the samples as a guide for matching printed colors. ENWW Tools for troubleshooting 329
  • HP LaserJet Enterprise 500 | Service Manual - Page 366
    ... Second level CMYK Samples Description CMYK Samples - Prints color samples for different CMYK values. Use the samples as a guide for matching printed colors. PCL Font List - Prints the available PCL fonts. PS Font List - ... PS fonts. PCL Font List PS Font List 330 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 367
    ... power the product uses. Sleep/Auto Off Timer Use this menu item to enable or disable the sleep timer. Set values from the lists. Set values from the lists. Set values from the lists. Energy Settings Sleep Timer Settings Sleep/Auto Off Timer Enable* Disable ENWW Tools for troubleshooting 331
  • HP LaserJet Enterprise 500 | Service Manual - Page 368
    ... option. Or, select one of the other settings to compromise between speed and energy conservation. Wake/Auto On Events All Events* Network port Power button only Optimum Speed/ Energy Usage Faster First Page* Save Energy Save More Energy Save Most Energy 332 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 369
    ...less blue. Magenta Density Increase the value to make colors appear more pink. Decrease the value to ...less pink. Yellow Density Increase the value to make colors appear more yellow. Decrease the value to... black. Decrease the value to make colors appear less black. ENWW Tools for troubleshooting 333
  • HP LaserJet Enterprise 500 | Service Manual - Page 370
    ... Midtones are the middle-range colorvalues in an image. For each color, select a setting to adjust the darkness or lightness ...pink. Yellow Density Increase the value to make colors appear more yellow. Decrease the value ... the value to make colors appear less black. 334 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 371
    ...less blue. Magenta Density Increase the value to make colors appear more pink. Decrease the value to ...less pink. Yellow Density Increase the value to make colors appear more yellow. Decrease the value to ... yellow. Black Density Increase the value to make colors appear more black. Decrease the value to...
  • HP LaserJet Enterprise 500 | Service Manual - Page 372
    ..., print a registration test page. It provides alignment guides in the X and Y directions so you can determine ... this page to test the image registration. It provides alignment guides in the X and Y directions so you can determine which adjustments are necessary. 336 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 373
    ... side of a two-sided page. The direction that the paper feeds through the product is referred to as Y. Y1 is the feed direction for a single-sided page or for the second side of a twosided page. Y2 is the feed direction for the first side of a twosided page. ENWW Tools for troubleshooting 337
  • HP LaserJet Enterprise 500 | Service Manual - Page 374
    ...Adjust Paper Types Select from a list of paper types that the product supports. The available options are the same for each paper type. Print...the first thing to try to resolve printquality problems. Problems can include toner not sticking well to the page, a faint image of the page repeated on the ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 375
    ...are in a highhumidity environment and you are seeing problems with low toner density on the first page of a job. Turn this feature on if horizontal lines appear on pages....few seconds. Humidity Mode Normal* High Pre-Rotation Mode Off* On ENWW Tools for troubleshooting 339
  • HP LaserJet Enterprise 500 | Service Manual - Page 376
    ... . Try the Normal setting first and see if it solves the problem. If you continue to see the problem, try Up and then Down. With the Up and Down settings you may see an ...the frequency of consumable replacements. Paper Curl Mode Normal* Reduced 340 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 377
    ...Paper Use this setting to correct print quality problems when using very smooth paper of normal... temperature environment and you are having problems with print quality such as blisters in the printed... Normal* Alternate 1 Alternate 2 Environment Normal* Low Temp ENWW Tools for troubleshooting 341...
  • HP LaserJet Enterprise 500 | Service Manual - Page 378
    ...Set this feature to Alternate if you are having problems with extra toner on pages. The product performs the cleaning procedure after each job that is printed from Tray ...if the first two settings do not correct the problem. Tray 1 Normal* Alternate Background Normal* Alternate ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 379
    ... first two settings do not correct the problem. Normally, this setting should be set to On. Use this setting if you are having trouble with color-planes shifting or overlapping on the page....Alternate setting if you are seeing color misregistration problems. Tracking Control On* Off Registration...
  • HP LaserJet Enterprise 500 | Service Manual - Page 380
    .... Note that using this mode can increase problems with blurry images or specks of toner on the leading or trailing edge of the paper. The default setting is Normal. The Alternate 1... if the first two settings do not correct the problem. If you are seeing a faint image of the page...
  • HP LaserJet Enterprise 500 | Service Manual - Page 381
    ...Adaptive halftoning increases edge sharpness. Trapping reduces the effect of color-plane misregistration by overlapping the edges of adjacent objects slightly.... Maximum: Trapping is at the highest level, and adaptive halftoning is on. Edge Control ● ● ● ENWW Tools for troubleshooting 345
  • HP LaserJet Enterprise 500 | Service Manual - Page 382
    ... runs out of paper and the job is being printed on both sides, some pages can be lost. ● On: The product always reprints jammed pages. Additional memory is allocated to store the last few pages printed. This might cause overall performance to suffer. ● 346 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 383
    .... Type the name for the stored jobs folder that is accessible to all users. Job Name* Date This option allows you list the jobs either Alphabetically or Chronologically. Manage Stored Jobs Quick Copy Job Storage Limit 1-300 Default = 32 Sort Stored Jobs By ENWW Tools for troubleshooting 347
  • HP LaserJet Enterprise 500 | Service Manual - Page 384
    ... General Security Calibration Restrict Color Enable color Disable color Color if allowed* Use this feature to enable, restrict, or disable color printing or copying. Description Use this feature to restore all product settings to their factory defaults. 348 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 385
    ...* Description Use this feature to enable or disable the manual-feed feature, which allows the user .... When this feature is enabled, the user can select manual feed from the control panel as the paper source ... a tray is not specified as part of a job, manual feed is selected. The factory default value ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 386
    ... PCL print-command options. PCL is a set of printer commands that Hewlett-Packard developed to provide access to printer features. Form Length Use this feature to select the usersoft default vertical ...* Soft USB Font Number Range: 0 - 999 Default = 0 350 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 387
    ... line by using only the line-feed control code. This option allows the user to append the required carriage return to each line feed. Font Point Size Range: 4.00 - 999.75 Default = 12.00 Symbol Set Select from a list of symbol sets. Append CR to LF No* Yes ENWW Tools for troubleshooting 351
  • HP LaserJet Enterprise 500 | Service Manual - Page 388
    ... options are available: ● Standard: Tray numbering is based on newer HP LaserJet models. This is the factory default setting. Classic: Tray numbering is based on HP LaserJet 4 and older models. Media Source Mapping Standard* Classic ● Default Print Options menu In ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 389
    ... both sides. For example, select 1-sided original, 2-sided output when the original is printed on one side, but you want to make two-sided copies. Select Orientation to specify portrait or landscape orientation and to select the way the second sides are printed. ENWW Tools for troubleshooting 353
  • HP LaserJet Enterprise 500 | Service Manual - Page 390
    ... page is printed upside-down. This option is for print jobs that are bound along the top edge. Use this feature to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges. Edge to Edge Enabled Disabled* 354 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 391
    ... Range: -10 to 10 Default = 0 Language Select from a list of languages that the product supports. Description Use the Display Settings menu to configure the display brightness. ... IP Address Display* Hide Inactivity Timeout Range: 10 - 300 seconds Default = 60 ENWW Tools for troubleshooting 355
  • HP LaserJet Enterprise 500 | Service Manual - Page 392
    ... (10 seconds)* Press OK to continue Manage Supplies menu In the following table, asterisks (*) indicate the factory default setting. Table 3-26 Manage Supplies menu First level Print Supplies Status Second level Third level Fourth level Values Description 356 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 393
    ...print cartridge. Prompt to continue: The product stops and prompts you to replace the print cartridge. You can acknowledge the prompt and continue printing. Continue: The product alerts you that a print cartridge is very low, but it continues printing. ● ● ENWW Tools for troubleshooting 357
  • HP LaserJet Enterprise 500 | Service Manual - Page 394
    ... is very low. Use this feature to configure how the product responds when each of the color print cartridges is reaching the end of its estimated life. Very Low Settings:...you that a print cartridge is very low, but it continues printing. Color Cartridges Very Low Settings Stop Prompt to continue* ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 395
    ... Settings: Set the estimated percentage at which the product notifies you when the print cartridge is very low. You can specify a different percentage for each color. ENWW Tools for troubleshooting 359
  • HP LaserJet Enterprise 500 | Service Manual - Page 396
    ... (continued) First level Second level Toner Collection Unit Third level Very ... Use this feature to configure how the product responds when the toner collection unit is reaching the end of its estimated... Settings: Specify how the product notifies you when the toner collection unit is very low. ● Stop...
  • HP LaserJet Enterprise 500 | Service Manual - Page 397
    ...Stop Prompt to continue* Continue Low Threshold Settings Color/Black Mix 1-100% Auto* Use this feature to instruct the product when to switch between color and monochrome printing modes... time, but it increases wear on the color print cartridges. Description ENWW Tools for troubleshooting 361
  • HP LaserJet Enterprise 500 | Service Manual - Page 398
    ... The product uses monochrome mode until it detects a color page. The product switches back to monochrome mode ... time required to print a job, but it decreases wear on the color print cartridges. Use the Supply Messages menu ... Reset Supplies New Fuser Kit No* Yes 362 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 399
    ...tray is empty, even though the user specifically indicated a tray for the job. ● Manually Feed Prompt Always* Unless loaded Use this feature to ... message. Do not display: This option prevents the tray configuration message from automatically appearing. ● ENWW Tools for troubleshooting 363
  • HP LaserJet Enterprise 500 | Service Manual - Page 400
    ... would for printing on both sides. See the user documentation that came with the product for instructions about loading letterhead for printing on both sides. When this option is ... this option. This is the factory default setting. Select No to disable this option. 364 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 401
    ... No* Description Yes: Prints a page that contains the current security settings on the HP Jetdirect print server. No: A security settings page is not ..., up to 32 characters, used to identify the product. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 402
    ...* DHCP Auto IP Manual Description Specifies the method that TCP/ IPv4 parameters will be configured on the HP Jetdirect print server. Use Bootp (Bootstrap Protocol... Manual, use the Manual Settings menu to configure TCP/ IPv4 parameters. 366 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 403
    ...during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or DHCP). NOTE:... 192.0.0.192 is set, consistent with older HP Jetdirect products. Fourth level IP... is set to Manual) Configure parameters directly from the product control panel: ENWW Tools for troubleshooting...
  • HP LaserJet Enterprise 500 | Service Manual - Page 404
    ... the current DHCP lease. Primary DNS Range: 0 - 255 Default = xxx.xxx.xx.x x Secondary DNS Range: 0 - 255 Default = 0.0.0.0 Specify the IP address (n.n.n.n) of a Primary DNS Server. Specify the IP address (n.n.n.n) of a Secondary Domain Name System (DNS) Server. 368 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 405
    ... Off: IPv6 is disabled. On: IPv6 is enabled. Address Manual Settings Enable On Off* Use this item to enable and manually configure a TCP/ IPv6 address. Address: Use this item to type a...uses the colon hexadecimal syntax. Address Select from a provided list. ENWW Tools for troubleshooting 369
  • HP LaserJet Enterprise 500 | Service Manual - Page 406
    ... configuration from a DHCPv6 server. Primary DNS Select from a provided list. Specify the IP address (n.n.n.n) of a Primary DNS Server. Specify the IP address (n.n.n.n) of a Secondary Domain Name System (DNS) Server. Secondary DNS Select from a provided list. 370 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 407
    ... you might need to contact your Internet Service Provider (ISP) for the proxy server address....port number used by the proxy server for client support. The port number identifies the port reserved ...270 seconds, 0 disables the timeout). Idle Timeout Default = 0270 ENWW Tools for troubleshooting 371
  • HP LaserJet Enterprise 500 | Service Manual - Page 408
    ... on the print server is disabled. 802.1x Reset Keep* Specify whether the 802.1X settings on the print server are reset to the factory defaults. Reset: The 802.1X settings are reset to the factory defaults. Keep: The current 802.1X settings are maintained. 372 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 409
    ... level Fifth level Values Yes No* Description Specify whether the current security settings on the print server will be saved or reset to factory defaults. Yes: Security settings are reset to factory defaults. No: The current security settings are maintained. ENWW Tools for troubleshooting 373
  • HP LaserJet Enterprise 500 | Service Manual - Page 410
    ...menu provides tests to help diagnose network hardware or TCP/IP network connection problems. Embedded tests help to identify whether a network fault is internal or ...packets only on the internal network hardware. There are no external transmissions on your network. 374 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 411
    ...This test helps to identify data path and corruption problems on an HP postscript level 3 emulation product. It sends a predefined PS file to the product, However, the test... not print. Select Yes to choose this test, or No to not choose it. ENWW Tools for troubleshooting 375
  • HP LaserJet Enterprise 500 | Service Manual - Page 412
    ... test runs indefinitely until an error occurs or the product is turned off. Data gathered from the HTTP, SNMP, and Data Path tests is printed after the tests have completed. Execute Yes No* No: Do not initiate the selected tests. Yes: Initiate the selected tests. 376 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 413
    ...remote host. The minimum is 64 (default) and the maximum is 2048. Specify the length of time, in seconds, to wait for a response from the remote host. The default is 1 and the maximum is 100. Type the IPv4 address. Type the IPv6 address. Timeout Default = 001 ENWW Tools for troubleshooting 377
  • HP LaserJet Enterprise 500 | Service Manual - Page 414
    ... the most recent test was initiated or completed. The default is 0. Packets Received Default = 00000 Packets Received Shows the number of packets (0 65535) received from the remote host since the most recent test was initiated or completed. The default is 0. 378 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 415
    ...-time (RTT), from 0 to 4096 milliseconds, for packet transmission and response. The default is 0. RTT Average Default = 0000 RTT Average Shows the average roundtrip-time (RTT), from 0 to 4096 milliseconds, for packet transmission and response. The default is 0. ENWW Tools for troubleshooting 379
  • HP LaserJet Enterprise 500 | Service Manual - Page 416
    ... Yes to update the data, or No to maintain the existing data. However, a refresh automatically occurs when the menu times out or you manually return to the main menu. 380 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 417
    ... depending on the detected link speed of the hub/ switch port. (A 1000T half-duplex selection is not supported.) 10T Half 10T Half 10 Mbps, halfduplex operation. 10T Full 10T Full 10 Mbps, fullduplex operation. ENWW Tools for troubleshooting 381
  • HP LaserJet Enterprise 500 | Service Manual - Page 418
    ... 1000T Full 1000 Mbps, fullduplex operation. Troubleshooting menu In the following table, asterisks (*) indicate the... only displays if you are backing out of the Troubleshooting menu. NOTE: The product shuts down ... level Third level Fourth level Values Description 382 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 419
    ... Path Page Print Quality Pages Print PQ Troubleshooting Pages Print Diagnostic Page Use this ... resolve problems with print quality. Use this feature to print a diagnostics page. The page includes color swatches and a table of electrophotographic (EP) parameters. ENWW Tools for troubleshooting 383
  • HP LaserJet Enterprise 500 | Service Manual - Page 420
    Table 3-30 Troubleshooting menu (continued) First level Second level Color Band Test... highvoltage power supply for each color. The page contains a series of colored bars. If streaks appear...-voltage power supply for the corresponding color might have a problem. Some problems with the high-voltage power...
  • HP LaserJet Enterprise 500 | Service Manual - Page 421
    Table 3-30 Troubleshooting menu (continued) First level Diagnostic Tests Second level... button on the product control panel to return to the Troubleshooting menu. To return to normal product operation... Duplex Path Select from a list of the available trays. Off* On ENWW Tools for troubleshooting 385...
  • HP LaserJet Enterprise 500 | Service Manual - Page 422
    ...Number of Copies Fourth level Values Range: 1 - 500 Default = 1 Description Use this feature to set ... on the control-panel screen, along with its status. Manually trip each sensor and watch ... on the screen. Press the Stopbutton to abort the test. Manual Sensor Test Select from a list of the product ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 423
    Table 3-30 Troubleshooting menu (continued) First level Second level Component Test Third .../Stop Test Use this feature to isolate faults by stopping the printer during the print cycle and observing where in ... Cleanup Debug Info Off On* Off On* General Debug Data ENWW Tools for troubleshooting 387
  • HP LaserJet Enterprise 500 | Service Manual - Page 424
    .../Restore menu CAUTION: Data backup and restoration is the responsibility of the customer/administrator of the product. Service personnel should not back up or restore customer data under any ... Use this menu to perform laser glass cleaning tasks. Clean Laser Glass 388 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 425
    ... the product immediately if you see problems with print quality. Use this feature to perform a partial calibration. Use this calibration if color density or tone seems incorrect. Before .... If a job is in progress, the calibration occurs when that job is complete. ENWW Tools for troubleshooting 389...
  • HP LaserJet Enterprise 500 | Service Manual - Page 426
    ...can calibrate the product immediately if you see problems with print quality. Use this feature to perform a... up to three minutes. Use this calibration if the color layers seem to be shifted on the page. Before ... before calibration may not be of the highest quality. 390 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 427
    ..., and then select the USB Firmware Upgrade menu. Insert a USB storage device with a firmware upgrade bundle into the USB port, and follow the onscreen instructions. ENWW Tools for troubleshooting 391
  • HP LaserJet Enterprise 500 | Service Manual - Page 428
    ...) Cyan print cartridge ◦ 10.02.10 (event code) Magenta print cartridge ◦ 10.03.10 (event code) Yellow print cartridge Recommended action 1. 2. Remove, and then reinstall the indicated print cartridge. If the error reappears, turn the power off, and then on. 392 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 429
    ...transfer kit life was reset above the reset threshold. A new ITB was installed. Recommended action No action necessary. 10.23.50 Description The fuser kit life was reset above the order threshold. A new ITB was installed. Recommended action No action necessary. ENWW Tools for troubleshooting 393
  • HP LaserJet Enterprise 500 | Service Manual - Page 430
    ...unless print quality is not acceptable. NOTE: After an HP supply has reached the very low threshold,... quality is no longer acceptable. CAUTION: After an HP supply has reached the very low threshold... parts chapter in the service manual for the fuser kit part number. 394 Chapter 3 Solve problems ENWW...
  • HP LaserJet Enterprise 500 | Service Manual - Page 431
    TIP: Advise the customer that HP recommends that they have replacement supplies available to install when ... Recommended action If you believe this is a genuine HP supply, go to www.hp.com/go/anticounterfeit. NOTE: Removing... event code. 10.XX.40 Genuine HP supplies installed Description More than one ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 432
    ... correct cartridge for this product. TIP: See the parts chapter in the service manual for the correct cartridge part number. 10.... print quality is no longer acceptable. CAUTION: After an HP supply has reached the very low threshold, the HP premium protection warranty ends. ◦ 10.00.70 (event code) ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 433
    .... See the parts chapter in the service manual for the correct cartridge part number. TIP: Advise the customer that HP recommends that they have replacement supplies... kit part number. 10.YY.25 Wrong cartridge in slot Description The indicated cartridge is installed in the wrong...
  • HP LaserJet Enterprise 500 | Service Manual - Page 434
    ... fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product. See the parts chapter in the service manual for the correct supply part number. 398 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 435
    ... Recommended action Check the optional tray for a jam. 13.A3.FF Description Power on jam at the Tray 3 feed sensor. Recommended action Check the product for a jam. 13.B2.9C Description Page at duplex switchback jam. Recommended action Check the product for a jam. ENWW Tools for troubleshooting 399
  • HP LaserJet Enterprise 500 | Service Manual - Page 436
    ... for a jam. 13.B2.D1 Description Media input delay Tray 1 jam. Recommended action Check the product for a jam. 13.B2.D2 Description Media input delay Tray 2 jam. Recommended action Check the product for a jam. 13.B2.D3 Description Media input delay Tray 3 jam. 400 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 437
    ...Recommended action Check the product for a jam. See the clear jams section in the service manual. 13.WX.EE Description This jam occurs when a door is opened during printing. ◦ 13.AA.EE...) Loop sensor - PS14 and PS15 ◦ ENWW 13.B9.FF (event code) Tools for troubleshooting 401
  • HP LaserJet Enterprise 500 | Service Manual - Page 438
    ... it has reached the fuser output sensor. Z = fuser mode 1 = Normal auto sense 2 = Normal non-auto sense 3 = Light 1 to 3 4 = Heavy 1 5 = Heavy 2 6 = Heavy 3 7 = Glossy 1 8 = Glossy 2 9 = Glossy 3 A = Glossy film B = Transparency C = Label D = Envelope 1 to 3 402 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 439
    ... action Clear the jam. See the clear jams section in the service manual. For a 13.B9.DZ jam: Make sure media is within specifications, check for ... 3 = Light 1 to 3 4 = Heavy 1 5 = Heavy 2 6 = Heavy 3 7 = Glossy 1 8 = Glossy 2 9 = Glossy 3 A = Glossy film Tools for troubleshooting 403
  • HP LaserJet Enterprise 500 | Service Manual - Page 440
    ... Clear the jam. See the clear jams section in the service manual. 13.WX.YZ Jam below control panel Description ◦ 13.B2....product for a jam. See the clear jams section in the service manual. 13.WX.YZ Jam .... See the clear jams section in the service manual. 404 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 441
    ... in designated amount of time. Recommended action Clear the jam. See the clear jams section in the service manual. 13.WX.YZ Jam in Tray 1 Description ◦ 13.B2.D1 (event code) Late to registration jam, from Tray 1 ENWW Tools for troubleshooting 405
  • HP LaserJet Enterprise 500 | Service Manual - Page 442
    ...printing. Recommended action Clear the jam. See the clear jams section in the service manual. 13.WX.YZ Jam in Tray .... Recommended action Clear the jam. See the clear jams section in the service manual. 20.00.00 Insufficient memory To continue, press OK Description The product has experienced a ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 443
    ...Description ◦ 32.1C.01 (event code) NVRAM backup/restore service backup started ◦ 32.1C.02 (event code) NVRAM backup/restore service restore started ◦ 32.1C.03 (event code) NVRAM ... backup/restore or network share issue ◦ 32.1C.09 (event code) ENWW Tools for troubleshooting 407
  • HP LaserJet Enterprise 500 | Service Manual - Page 444
    ... than what is currently on the product ◦ 32.1C.0C (event code) Backup cancelled from the HP Embedded Web Server ◦ 32.1C.0D (event code) Backup/restore failed, auto-reboot ... 32.1C.22 (event code) Restore of networking subsystem failed ◦ 32.1C.24 (event code) 408 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 445
    ... 32.1C.04 (event code) No action necessary ◦ 32.1C.05 (event code) No action necessary ◦ 32.1C.06 (event code) Retry ◦ 32.1C.07 (event code) Retry ◦ 32.1C.08 (event code) Remove stored jobs and retry Use larger capacity storage device Check network share ENWW Tools for troubleshooting 409
  • HP LaserJet Enterprise 500 | Service Manual - Page 446
    ... 32.1C.17 (event code) Turn the product off then on and retry ◦ 32.1C.1B (event code) Turn the product off then on and retry ◦ 32.1C.1C (event code) Turn the product off then on and retry ◦ 32.1C.21 (event code) Turn the product off then on and retry 410 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 447
    ... on and retry. 32.21.00 Description Corrupt firmware in external accessory Recommended action Turn the product off, then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu ENWW Tools for troubleshooting 411
  • HP LaserJet Enterprise 500 | Service Manual - Page 448
    ... board or disk. To delete the data on the board or disk and continue, press the OK button. 41.02.00 Error Description A beam detected misprint error. Recommended action Turn the product off, and then on. If the error persists, replace the laser/scanner assembly. 412 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 449
    ... paper size and that the sliding paper guides are correctly adjusted. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly... type) Normal media ◦ Y = 3 (expected type) LBP OHT ◦ Y = 4 (expected type) ENWW Tools for troubleshooting 413
  • HP LaserJet Enterprise 500 | Service Manual - Page 450
    ... 3 ◦ Y = D (expected type) Heavy media 2 ◦ Z = 1 (detected type) Normal media ◦ Z = 3 (detected type) LBP OHT ◦ Z = 4 (detected type) Glossy media ◦ Z = 5 (detected type) Gloss film ◦ Z = 6 (detected type) Non-assured OHT ◦ Z = 7 (detected type) 414 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 451
    ... appears and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings. Clean ... Y=1 AutoSense (Normal): special case distinguished from typed Normal ◦ Y=2 Normal: typed (not AutoSense) ◦ Y=3 ENWW Tools for troubleshooting 415
  • HP LaserJet Enterprise 500 | Service Manual - Page 452
    ... media 3: typed or AutoSense ◦ Y=A Glossy film: typed or AutoSense ◦ Y=B OHT: typed or AutoSense ◦ Y=C Label ◦ Y=D Envelope 1, Envelope 2, or Envelope 3 ◦ Y=E Rough (designated media 1): typed or AutoSense ◦ Z=1 Tray 1 ◦ Z=2 Tray 2 ◦ Z=3 Tray 3 416 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 453
    ..., execute the Partial Clean item in the Preboot menu. 47.02.XX Description Job parser internal error Recommended action Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu. ENWW Tools for troubleshooting 417
  • HP LaserJet Enterprise 500 | Service Manual - Page 454
    .... If the error persists, execute the Partial Clean item in the Preboot menu. 47.WX.YZ Printer calibration error To continue, press OK Description The device is unable to access or implement one of the image patterns files. 418 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 455
    Y = calibration type, Z = event ◦ 47.FC.00 (event code) Color plane registration (CPR) Image not found at system initialization ◦ 47.FC.01 (event code) CPR Store ... ◦ 47.FC.31 (event code) Drum Speed Adjustment Store image failure ◦ 47.FC.32 (event code) ENWW Tools for troubleshooting 419
  • HP LaserJet Enterprise 500 | Service Manual - Page 456
    ... Damaged interface cable Damaged USB port Invalid network configuration setting The error might be caused by the print job Invalid print driver problem with the software application Problem with the file 3. If the error persists, perform a firmware upgrade. ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 457
    ... experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer ... type setting using the product menus and in the printer driver. Make sure that they match and ... type setting using the product menus and in the printer driver. Making sure that they match ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 458
    ... 4. Remove and then reseat the fuser. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are ... it is damaged, replace the fuser. Use the sensor test in the Manual sensor test to verify that the fuser pressure-release sensor (...
  • HP LaserJet Enterprise 500 | Service Manual - Page 459
    .... Remove any residual paper in the product. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct... the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct...
  • HP LaserJet Enterprise 500 | Service Manual - Page 460
    ... 1. 2. Check the connector (J501) on the laser/scanner driver PCA and the connector (J111) on the DC... 1. 2. Check the connector (J501) on the laser/scanner driver PCA and the connector (J110) on the DC... 1. 2. Check the connector (J501) on the laser/scanner driver PCA and the connector (J106) on the DC...
  • HP LaserJet Enterprise 500 | Service Manual - Page 461
    ... Check the connector (J50-Y/K or J503-C/M) on the laser/scanner driver PCA and the connectors (J106; J110-C/K ... and then off the power switch) to perform the color plane registration. If the error persists, ... sensor out of range error or Dhalf calibration failure ENWW Tools for troubleshooting 425
  • HP LaserJet Enterprise 500 | Service Manual - Page 462
    ... sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed ... sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed ... sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 463
    ... Turn the product off, and then on. If the error persists, reseat the optional paper tray (1 x 500-sheet feeder). Check the input connectors for damage. If a connector is damaged, replace the connector. ENWW Tools for troubleshooting 427
  • HP LaserJet Enterprise 500 | Service Manual - Page 464
    ... (J262-1 and J262-3) on the high-voltage power supply (lower) immediatly after the product power is turned on. If the voltage changes from 0 VDC to approximately 24 VDC, replace the fan (FM3). 58.00.04 Description The low-voltage power supply is defective. 428 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 465
    ...fuser motor assembly. If the product has been serviced, check the connector (J15) on the fuser motor and ...drum rotational error (M1) XX = B0 Residual toner feed motor error (M12) Recommended action... properly functioning. If it is not, replace the drum motor (M3). ENWW Tools for troubleshooting 429
  • HP LaserJet Enterprise 500 | Service Manual - Page 466
    ... replace the developing disengagement motor (M10). Use the Manual sensor test to verify that the ITB alienation ...replace the developing disengagement motor (M12). Use the Manual sensor test to verify that the ITB alienation ...motors error Recommended action 60.00.11 430 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 467
    ... sensor sensor (SR9) test in the Tray/Bin manual sensor test to verify that the sensor is properly functioning.... drive assembly. 61.00.01 Description Color table read failure Recommended action Turn ... and then on. If the error persists, replace the DC controller. ENWW Tools for troubleshooting 431
  • HP LaserJet Enterprise 500 | Service Manual - Page 468
    81.0X.YY Embedded JetDirect error Description Embedded HP JetDirect print server critical error ◦ 81.01.00 (event code) EIO Networking Event: ... action Turn the product off, and then on. Use the Clean Disk item in the Preboot menu. Reload the firmware. 432 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 469
    ...on. Rerun the file erase function. 99.00.01 Upgrade not performed file is corrupt Description A remote firmware upgrade (RFU) was not performed. CRC error in the firmware image (bad image). Recommended action Download the RFU file and attempt the upgrade again. ENWW Tools for troubleshooting 433
  • HP LaserJet Enterprise 500 | Service Manual - Page 470
    ...reading header number and size. Indicates a problem with the network environment, not the device. Recommended ...not performed. Disk error. May indicate a problem or a hard disk failure. It might be necessary ...) was not performed. I/O timeout when reading image data. 434 Chapter 3 Solve problems ENWW...
  • HP LaserJet Enterprise 500 | Service Manual - Page 471
    ... data. Recommended action 1. 2. Download the RFU file and attempt the upgrade again. If the error persists, replace the hard disk. 99.00.09 Upgrade canceled by user Description A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user. ENWW Tools for troubleshooting 435
  • HP LaserJet Enterprise 500 | Service Manual - Page 472
    ... Description A remote firmware upgrade (RFU) was not performed. Header number is 2 but header size doesn't match version 2 size. Recommended action Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU. 436 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 473
    ...(event log) The bundle header version is not supported by this firmware ◦ 99.00.23 (event log...Recommended action Download the correct firmware file from HP website, and then resend the firmware ...sending the upgrade by another method (USB or Embedded Web Server). ENWW Tools for troubleshooting 437
  • HP LaserJet Enterprise 500 | Service Manual - Page 474
    ... Description Preboot menu error. The hard disk currently installed is not recognized or supported by the product. Recommended action Install the correct hard disk for this product. 99... 99.09.64 Disk malfunction Description A fatal hard disk failure has occurred. 438 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 475
    ...(solid state disk) installed as the boot disk, and it has been replaced with a new service part. A new firmware image needs to be downloaded to the device. ... to the product. 99.XX.YY Description Firmware installation error Recommended action Reload the firmware. ENWW Tools for troubleshooting 439
  • HP LaserJet Enterprise 500 | Service Manual - Page 476
    ... to continue printing. almost full Description Toner Collection bottle is almost full. ◦ 10.31.60 ...) Toner collection unit Recommended action Replace the toner collection unit low OR Supplies low ... 10.02.60 (event code) Magenta print cartridge 440 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 477
    ... quality is no longer acceptable, replace the supply. HP recommends that the customer have a replacement supply ... print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty ends. very low OR Supplies very low ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 478
    ... quality is no longer acceptable, replace the supply. HP recommends that the customer have a replacement supply ... print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end ... on the file system because the file system was full. 442 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 479
    ... must be initialized before use. Recommended action Use the HP Embedded Web Server or HP Web Jetadmin to initialize the file system. [File System] is write protected Description ... for the tray. If the problem continues, replace the connector for the tray. ENWW Tools for troubleshooting 443
  • HP LaserJet Enterprise 500 | Service Manual - Page 480
    ... action is necessary. Checking engine Description The product is conducting an internal test. Recommended action No action is necessary. Checking paper path Description The product is checking for possible paper jams. Recommended action No action is necessary. 444 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 481
    ...will be cleared from memory. Recommended action Print the job by using a print driver for a different language, or add the requested language to the product (if ... is attempting to eject jammed paper. Recommended action Check progress at the bottom of the display. ENWW Tools for troubleshooting 445
  • HP LaserJet Enterprise 500 | Service Manual - Page 482
    ... action Close the door. Use the switch test in the manual sensor test to verify that the front-door switch ... PCA. Close lower right door Description The 1 x 500-sheet optional paper feeder right door ... door Description The message appears even though the 1 x 500-sheet optional paper feeder right door...
  • HP LaserJet Enterprise 500 | Service Manual - Page 483
    ...find the encrypted hard drive. Recommended action Install the encrypted hard drive. HP Secure Hard Drive disabled Description The drive has been encrypted ... another product. Recommended action Remove the drive or use the Embedded Web Server for more information. ENWW Tools for troubleshooting 447
  • HP LaserJet Enterprise 500 | Service Manual - Page 484
    ... designed for this product. The product cannot print with these supplies installed. Event codes are supply specific. Recommended action Press the OK button to identify the incompatible supplies. Replace the supplies with those that are designed for this product. 448 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 485
    ...seated. Install Close rear door Description The toner collection unit has been removed or has been installed incorrectly. ◦ Toner collection unit 10.31.15 (event code) Recommended action Replace or reinstall the toner collection unit correctly to continue printing. Install ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 486
    ... the right door. If the error persists, use the ITB alienation sensor (SR17) in the manual sensor test to verify that the sensor is properly functioning. If it is not, replace ... functioning. Recommended action Turn the product off, and then reinstall the hard drive. 450 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 487
    ...media present sensor test in the Tray/bin manual sensor test to verify that the sensor is correctly ...and the connector (J107) on the DC controller PCA. Printer cassette: connectors (J6) on the cassette media... the connector (J131) on the DC controller PCA. 1 X 500-sheet paper feeder cassette: connector...
  • HP LaserJet Enterprise 500 | Service Manual - Page 488
    ...Description The product has printed the first side of a manual duplex job and is waiting for the user ...OK button to print the second side of the job. Manually feed: [Type], [Size] Description This message ..., press OK Description This message appears when manual feed is selected, Tray 1 is not loaded,...
  • HP LaserJet Enterprise 500 | Service Manual - Page 489
    ...memory is full. Recommended action Press the Stop button . Performing Color Band Test...Description A color-band test is being performed. Recommended action No action necessary. Performing Paper ... test is being performed. Recommended action No action necessary. ENWW Tools for troubleshooting 453...
  • HP LaserJet Enterprise 500 | Service Manual - Page 490
    ... action No action necessary. Printing Color Usage Log...Description The product is printing the Color Usage log. Recommended action No action necessary. Printing Configuration...Description The ... Page...Description The product is printing the Diagnostics page. 454 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 491
    ... action necessary. Printing Font List...Description The product is printing the Font List pages. Recommended action No action necessary. Printing Fuser Test Page...Description The product is printing the Fuser Test page. Recommended action No action necessary. ENWW Tools for troubleshooting 455
  • HP LaserJet Enterprise 500 | Service Manual - Page 492
    ... Recommended action No action necessary. Printing PQ Troubleshooting...Description The product is printing the PQ Troubleshooting pages. Recommended action No action necessary. Printing Registration Page...Description ... Time has expired on the Print/Stop test. 456 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 493
    ... designated tray. Recommended action No action necessary. Processing...Description The product is currently processing a job but is not yet picking pages. When paper motion begins, this message is replaced by a message that indicates the tray the job is using. ENWW Tools for troubleshooting 457
  • HP LaserJet Enterprise 500 | Service Manual - Page 494
    ... the transfer unit assembly. Recommended action To perform the test, remove all the print cartridges. To cancel the test, press the Stop button To exit press . Remove at least one print cartridge Description The product is testing the print-cartridge motor. 458 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 495
    ... unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply ...be able to produce acceptable print quality. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. ◦ 10.00.70 (event code...
  • HP LaserJet Enterprise 500 | Service Manual - Page 496
    ... unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply ... print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 497
    ...it is disabled for a particular user or print job. Recommended action To enable color printing for the product, change the Restrict Color Use setting in the Manage Supplies menu. Rotating motor Description A component test is in progress. the component selected is ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 498
    ... Description Two or more print-cartridge slots contain the wrong print cartridge. From left to right, the print cartridges should be installed in the following order Yellow Magenta Cyan Black Recommended action Install the correct cartridge in each slot. 462 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 499
    ... error persists, use the Media size switches (SW2,3 - SW82,83 - SW92,93) test in the Tray/Bin manual sensor test to test the switches. If they do not respond, replace associated the lifter drive assembly. ENWW Tools for troubleshooting 463
  • HP LaserJet Enterprise 500 | Service Manual - Page 500
    ... correctly connected and fully seated. Troubleshooting Description The product is in the Troubleshooting process. Recommended action ...installed To continue, press OK Description A non-supported hard drive has been installed. The drive is unusable by this product. 464 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 501
    ...press OK Description A non-supported supply has been installed. OR One of the print cartridges is for a different HP product. ◦ XX = 00 Black print cartridge ◦... the service manual for supply part numbers. Unsupported tray configuration Description The product has too many optional...
  • HP LaserJet Enterprise 500 | Service Manual - Page 502
    ... = 02 Magenta print cartridge ◦ XX = 03 Yellow print cartridge Recommended action If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit. 466 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 503
    ...The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the ... action Remove the print cartridge from that slot, and install a cartridge that is the correct color. ENWW Tools for troubleshooting 467
  • HP LaserJet Enterprise 500 | Service Manual - Page 504
    ... messages, see the control-panel message section of this manual Figure 3-48 Sample event log Event Log HP LaserJet 500 color m551 Page 1 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 Product information Event number Date and time Engine cycles Event log code Firmware ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 505
    ... events. To print a complete event log, use the Service menu. Print the event log from the Administration ...Home button. Open the following menus: ● ● Administration Troubleshooting button to select the Print Event Log ... Log item, and then press the OK button. ENWW Tools for troubleshooting 469
  • HP LaserJet Enterprise 500 | Service Manual - Page 506
    ... events. To print a complete event log, use the Service menu. View an event log from the Administration menu... Home button. Open the following menus: ● ● Administration Troubleshooting button to select the View Event Log ...Log item, and then press the OK button. 470 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 507
    ... tray is loaded incorrectly. Solution Use only paper that meets HP specifications. Verify that the transfer belt and transfer roller are ... packing material was removed. If the product still continues to jam, contact HP Customer Support or your authorized HP service provider. ENWW Clear jams 471
  • HP LaserJet Enterprise 500 | Service Manual - Page 508
    Jam locations Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the ...-bin area Fuser area Tray 1 area Optional 500-sheet paper and heavy media tray (Tray 3) Registration area Transfer area 472 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 509
    Clear jams in Tray 1 1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Touch the OK button to clear the message. 2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door. 3. If paper is ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 510
    4. Gently pull the paper out of the pick up area. 5. Close the right door. 474 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 511
    Clear jams in the output bin area 1. If paper is visible from the output bin, grasp the leading edge and remove it. 2. If jammed paper is visible in the duplex output area, gently pull it to remove it. ENWW Clear jams 475
  • HP LaserJet Enterprise 500 | Service Manual - Page 512
    ...paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray. 1. Open Tray 2 and make sure that the paper is stacked correctly. Remove any jammed or damaged sheets of paper. 2. Close the tray. 476 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 513
    Clear jams in the right door CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before clearing jams. 1. Open the right door. 2. If paper is jammed as it enters the output bin, gently pull the paper downward to remove it. 3. If paper is jammed inside the right...
  • HP LaserJet Enterprise 500 | Service Manual - Page 514
    ... out to remove it. 5. Close the paper-feed cover. 6. Gently pull the paper out of the pickup area. 7. Look for paper in the Tray 2 roller area. Push up on the two green levers to release the jamaccess door. Remove any jammed paper, and close the door. 478 Chapter 3 Solve problems 1 2 ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 515
    8. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the rollers on the transfer roller. Contaminates can affect print quality. 9. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 516
    11. Close the jam-access door, and push the fuser completely into the product. 12. Close the right door. 480 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 517
    Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) 1. Open Tray 3 and make sure that the paper is stacked correctly. Remove any damaged or jammed sheets of paper. 2. Close Tray 3. ENWW Clear jams 481
  • HP LaserJet Enterprise 500 | Service Manual - Page 518
    Clear jams in the lower right door (Tray 3) 1. Open the lower right door. 2. If paper is visible, gently pull the jammed paper up or down to remove it. 3. Close the lower right door. 482 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 519
    ... the output-bin full sensor (SR6) by using the manual sensor test. Toggle the sensor to determine if ... is defective, replace the fuser motor (M2). Execute a manual sensor test to verify the sensor is working by manually toggling the sensor. Check "H" to see if the value changes. If not, replace the ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 520
    ...jams Cause The fuser roller or pressure roller is dirty. The guide of the fuser delivery unit is dirty. The fuser roller... sensor (J8 and J9) and the duplexing driver PCA (J107). Check the duplexer re-feed sensor. If the sensor is defective, replace the right door. 484 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 521
    Table 3-37 Causes and solutions for residual media jams (continued) Cause The sensor detecting a residual media jam is set incorrectly or damaged. Solution Run the sensor test to verify which sensor detects the media. Check the sensor lever to make sure it is set correctly. If it is damaged, ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 522
    ..., replace any defective parts. Check the sensor lever to make sure it is set correctly. If it is damaged, replace the registration assembly. The ITB does not rotate smoothly. Multiple-feed of media. The registration sensor lever is set incorrectly or damaged. 486 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 523
    .... Reconnect the connectors of the duplexing reverse motor (J20) and the duplexing driver PCA (J202). Replace the right door assembly. Table 3-41 Causes and ... connector (J90) and connector (J107) on the DC controller PCA. If the problem persist, replace duplexer re-feed sensor. Check the duplexer re-...
  • HP LaserJet Enterprise 500 | Service Manual - Page 524
    ...J20), intermediate (J202 and J201) and the duplex driver PCA (J113). Replace the duplex drive assembly....reverse sensor (J8) and (J90) and the duplexing driver PCA (J107). Check the duplexer re-feed ...right door assembly. The Tray 1 paper sensor is defective (SR21). 488 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 525
    Table 3-43 Causes and solutions for pickup delay jam 1: tray pickup (continued) Cause The arm spring of the MP pickup solenoid is unhooked. Poor contact of the MP-pickup-solenoid drive connector. The MP-pickup solenoid is defective. Solution Check the spring and place it in the correct position. ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 526
    ... roller. Reconnect the connector (J405) on the paper feeder driver PCA, intermediate connector (J13) and ... assembly. Reconnect the connector (J405) on the paper feeder driver PCA and connector (J18). Replace .... Reconnect the connector (J406) on the paper feeder driver PCA and connector (J14). Replace ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 527
    ... correctly. If it is damaged, replace the paper-feeder assembly. Check the spring and place it in correct position. Reconnect the connector (J405) on the paper feeder driver PCA intermediate connector (J13) and connector (J20) of the Tray 3 feed sensor. Run a sensor test to verify that the Tray 3 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 528
    ... meet the specifications for this product. Use only paper that meets HP paper specifications for this product. Make sure that the paper guides match the size ... feed automatically Paper does not feed automatically Cause Manual feed is selected in the software program. The correct size paper ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 529
    Paper does not feed automatically Cause The Manually Feed Prompt item is set to Always. The product... the media, and then close the tray. Or, change the Manually Feed Prompt setting to Unless loaded, so that the product prompts for manual feed only when the tray is empty. Load the requested tray. Or, ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 530
    Use manual print modes Try the following manual print modes to see if they solve the image-quality problems. Select a manual print mode 1. 2. Press the Home button. Open the following menus Administration General Settings Print Quality Adjust Paper Types ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 531
    ... environment and print-quality defects occur on HP Tough Paper or Opaque film. With transparencies,...environment and print-quality defects occur on color transparencies on the first page of a print job....you are having problems with print quality such as blisters in the printed image. ENWW Use manual ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 532
    ... to Alternate 3 when the other alternatives do not correct the problem. The default setting is On. This item is for manufacturing use only. Set to Alternate when color misregistration occurs. Set to Alternate 1 to reduce primary transfer bias and to resolve low ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 533
    ... illustrate problems that would affect all the pages that you print, whether you print in color ... damaged parts. Clean the contacts of the color that produces the light print. If the problem remains after ...and the ITB. Print is light or faded in a particular color. Poor primary transfer bias contacts ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 534
    ...Image defects table (continued) Problem The page is all black or a solid color. Sample Cause ...color that produces the all black or solid color. If the problem remains after cleaning, check..., replace the fuser. Replace the print cartridge of the color that matches the defect. Vertical streaks or bands...
  • HP LaserJet Enterprise 500 | Service Manual - Page 535
    ...3-49 Image defects table (continued) Problem Vertical white lines appear in a particular color. Sample Cause The laser beam window is dirty.... be cleaned, replace the roller. Replace the print cartridge of the color that matches the defect. Horizontal scratches are present on the ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 536
    Table 3-49 Image defects table (continued) Problem Image in a particular color does not print in the correct color. Sample Cause Poor ...that matches the defect. Replace the fuser. Replace the high-voltage powersupply upper. Replace the fuser. Replace the fuser. 500 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 537
    ...49 Image defects table (continued) Problem Some color is misregistered. Sample Cause The product .../scanner assembly. Replace the print cartridge of the affected color. Remove the residual media. The drive gear .... Toner smears appear on the media. The product has residual media. The fuser inlet guide ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 538
    ... come off, replace the fuser. NOTE: Cleaning the fuser with HP tough paper provides better results than .... Do not replace the fuser. NOTE: Cleaning the fuser with HP tough paper provides better results than ... the fuser. Pages have one or more skewed color planes (can appear on the right or left side ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 539
    Clean the product Over time, particles of toner and paper accumulate inside the product. This can cause print-quality problems during printing. Cleaning ... buttons to select an interval. Press the OK button. TIP: HP recommends processing a cleaning page after every 5000 printed ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 540
    Solve performance problems Table 3-50 Solve performance problems Problem Pages print but are totally blank. Cause The... special paper such as gloss, transparency, cardstock, and HP Tough Paper can slow the print job. ... or you must use two USB ports on the computer. 504 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 541
    ... network. 5. Have any software applications been added to the network? Make sure they are compatible and that they are installed correctly with the correct printer drivers. ENWW Solve connectivity problems 505
  • HP LaserJet Enterprise 500 | Service Manual - Page 542
    ...users able to print? The problem may be workstation-specific. Check the workstation network drivers, printer drivers, and redirection (capture in Novell NetWare). 7. If other users are able to print... of other protocols. 9. Does the product appear in HP Web Jetadmin or other management application...
  • HP LaserJet Enterprise 500 | Service Manual - Page 543
    ..., the product prompts you to enter an eight-digit PIN number (Service Access Code). The PIN for the HP LaserJet Enterprise 500 color M551 is 09055111. 1. 2. Press the Home button. Open the following menus Device Maintenance Service Service Access Code 3....
  • HP LaserJet Enterprise 500 | Service Manual - Page 544
    ... this item to clear (erase) the service event log. Mono Cycle Counts Color Cycle Count Refurbish Cycle Count Use ... job page count. Use this item to reset the color print job page count. Use this ... Roller Media Sensor Value Manual Laser Glass Cleaning Test Support Continuous Print from ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 545
    .... Press the Down arrow Restore factory-set defaults values ● Calibration Persisted calibration engine data Engine color density data LaserJet engine calibration data General Display and sound settings for the control panel Localization settings (...
  • HP LaserJet Enterprise 500 | Service Manual - Page 546
    ... Authentication agent Authentication agents Policy agents Color access control Product cold reset ... are the Windows CE Operating System and the printer/peripheral firmware files. There are two ... upload the firmware to the product in order for it to function again. 510 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 547
    ...files (among other files) will be completely lost. HP does not recommend this action. Partial ...restore any customer-defined settings. For previous HP products, a Hard Disk Initialization is similar ... the Partial Clean function for this product. CAUTION: HP recommends backing-up product configuration...
  • HP LaserJet Enterprise 500 | Service Manual - Page 548
    ... Clean Disk function, the product firmware must be reloaded. CAUTION: HP recommends that you do not use the Clean Disk ... the product service manual recommends this solution. After executing the Clean Disk function, the product is unusable. HP recommends backing-up product configuration data before ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 549
    4. 5. Press the Down arrow button to highlight Clean Disk, and then press the OK button. Press the OK button again. NOTE: When the Clean Disk operation is complete, you will need to reload the product firmware. ENWW Service mode functions 513
  • HP LaserJet Enterprise 500 | Service Manual - Page 550
    ... selecting Continue. If the user navigates to another menu, the timeout does not apply. Sign In Enter the administrator PIN or service PIN if one is required to access the Preboot menu. 514 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 551
    ... be used to download firmware. Network USB Clean Disk See the service manual for information about product updates. See the service manual for information about product updates. This item reinitializes the disk and cleans all disk partitions. CAUTION: data. ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 552
    ...the Leave Unlocked item to use a new secure disk in an unlocked mode for single service event. The secure disk that is already locked to this product will remain accessible to .... Get Status This item provides disk status information if any is available. Lock Disk 516 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 553
    Table 3-53 Preboot menu options (3 of 5) Menu option Administrator continued First level Manage Disk continued Second level Internal Device Secure Erase Third level Description Select the Internal Device item to erase the internal device or get status about the internal device. Select the Secure ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 554
    ... address acquisition from the DHCP server. Use this item to manually assign the network addresses. Use this item to manually enter the IP addresses. Use this item to manually enter the subnet mask. Use this item to... Save and Exit item to save the manual settings. 518 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 555
    ... Accessible Architecture on the disk will not be available at bootup. This is useful for troubleshooting problems with the hard disk without having to remove the... system disks on DIMMs. In this case, this function will cause the printer to configure the HP firmware first, followed by the third-party ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 556
    ... crashing on Step 4/8, checking this item may allow the problem to be isolated. Once the device is turned on the next ... item is unchecked so that Jetdirect is always enabled. Service Tools Reset Password Subsystems This item ... use only. Do not change these values. 520 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 557
    Product updates To download the most recent firmware upgrade for the product, go to www.hp.com/support/ cljcp5525 or www.hp.com/go/cljcp5525_firmware. Determine the installed revision of firmware Print a configuration page to determine the installed revision of ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 558
    ...button 3 times. 10. When the message Continue appears on the control-panel display, press the OK button. The product will initialize. 11. When the upgrade process is complete, print a configuration page and verify that the upgrade firmware version was installed. 522 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 559
    USB storage device (control-panel menu) 1. 2. 3. 4. 5. 6. 7. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumbdrive). Turn the product on, and then wait until it reaches the Ready state. Press the Home button or OK button. button to highlight Device Maintenance, and ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 560
    524 Chapter 3 Solve problems ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 561
    4 Parts and diagrams Order parts, accessories, and supplies Part numbers Screws How to use the parts lists and diagrams Covers Right-door assembly Internal assemblies Assessories Alphabetical parts list Numerical parts list ENWW 525
  • HP LaserJet Enterprise 500 | Service Manual - Page 562
    ... order parts by contacting your local authorized HP service center. Supplies and accessories: To order supplies in the U.S., go to www.hp.com/go/ljsupplies. To order supplies worldwide, ...ghp/buyonline.html. To order accessories, go to www.hp.com/support/lj500colorM551. 526 Chapter 4 Parts ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 563
    ... and toner collection unit Product name HP Color LaserJet standard black print cartridge HP Color LaserJet high capacity black print cartridge HP Color LaserJet cyan print cartridge HP Color LaserJet yellow print cartridge HP Color LaserJet magenta print cartridge Toner collection unit (TCU) ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 564
    ... and service kits Product name Front-door assembly and name plate Front-door assembly HP Jewel Name plate Installation instructions CC468-67906 Part number CF081-67901 1 x 500-sheet paper feeder right door kit Right-door assembly Right-door stopper ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 565
    Product name Service fuser kit ● ● Fuser assembly (110 V or 220 V) Installation instructions Part ... kit ● ● Duplex reverse guide Installation instructions CF081-67907 CC468-67913 Secondary ... transfer assembly (simplex or duplex) Installation instructions Make sure that you order the correct ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 566
    ... that is listed in the description column. Doing so will ensure that the part number selected is for the correct all-in-one model. NOTE: In this manual, the abbreviation "PCA" stands for "printed circuit-board assembly." Components described as a PCA might consist of a single circuit board or a ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 567
    ENWW How to use the parts lists and diagrams 531
  • HP LaserJet Enterprise 500 | Service Manual - Page 568
    Covers Figure 4-1 External covers, panels, and doors Simplex model 13 Duplex model 13 11 9 1 Duplex model 10 17 6 15 12 2 4 5 3 See Right-door assembly 7 14 8 16 532 Chapter 4 Parts and diagrams ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 569
    Table 4-2 External covers, panels, and doors Ref 1 2 3 4 5 6 7 8 9 11 12 13 13 15 16 Description Cover, rear upper Plate, blanking Cover, left lower Cover, left front Cover, rear lower Cover, rear Cover, right rear Cover, right lower Cover, upper Tray, paper delivery Operation (control) panel ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 570
    Right-door assembly Figure 4-2 Right-door assembly 1 Duplex model 2 5 6 4 7 SEE MP PICKUP ASSEMBLY 3 (J84) (SL3) 1 534 Chapter 4 Parts and diagrams ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 571
    Table 4-3 Right-door assembly Ref 1 1 2 Description Right-door assembly (simplex) Right-door assembly (duplex) Duplexing paper feed assembly Part number RM1-8167-000CN RM1-8123-000CN RM1-4959-000CN Qty 1 1 2 ENWW Right-door assembly 535
  • HP LaserJet Enterprise 500 | Service Manual - Page 572
    ... assemblies (1 of 5) (J25) 10 28 16 (J261) 15 30 7 18 17 12 (J91) 1 (J97) (J75) (J77) (J98) (J2) 13 (J91) 20 19 2 8 27 24 29 21 24 11 4 31 25 9 22 5 26 23 32 6 See Print cartridges and toner collection unit 33 3 32 See right-door assembly 536 Chapter 4 Parts and diagrams ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 573
    ... lower unit (CMK) Cover, front inner, upper Cover, front inner lower (Y) Roller, rail Waste toner detect assembly Waste toner duct assembly Spring, tension Spring, ground Lever, cartridge pressure front Lock, door Lever, box presence detect Part ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 574
    Internal assemblies (2 of 5) Figure 4-4 Internal assemblies (2 of 5) 29 32 8 32 21 13 15 17 22 14 26 13 15 24 21 26 22 19 20 12 28 18 23 20 10 23 11 20 25 8 16 20 25 31 5 36 (J89) (J71) (J75) 4 30 30 5 1 (J26) (J27) 2 9 (J262) (FM3) (J27) 7 27 (FM2) (J26) 34 (J96) (J72) 35 (J73) (J76) (...
  • HP LaserJet Enterprise 500 | Service Manual - Page 575
    ...23 27 29 30 33 34 35 36 Description Fan cable assembly Spring, tension Cover Cover Spring, compression Lever, shutter Temperature sensor assembly Toner sensor holder assembly Fan (FM2, FM3) Connecting cable assembly Sensor cable assembly Sensor cable assembly Motor/sensor cable assembly Part number ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 576
    Internal assemblies (3 of 5) Figure 4-5 Internal assemblies (3 of 5) Duplex model 32 46 (J92) (J47) (J48) (J95) (J123) (J112) (J63) 501 See fuser 6 43 501 18 (J780) (J130) 21 19 22 501 20 5 34 28 1 24 45 25 7 26 2 39 15 23 42 44 4 14 9 27 13 501 41 (SW1, SW2) (J118) 30 17 8 10...
  • HP LaserJet Enterprise 500 | Service Manual - Page 577
    ... 43 43 44 44 45 Description Wire, (mech) sensor protect Sensor cable guide assembly Cover, right lower inner Link, interlock Mount, interlock switch ... assembly Switch, PCA assembly Density detect assembly Pick up lower guide assembly Paper delivery assembly (simplex) Paper delivery assembly (duplex) ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 578
    Internal assemblies (4 of 5) Figure 4-6 Internal assemblies (4 of 5) *A10 *A10 *A04 *A08 *A10 SEE PCAS *A10 *A03 (J139) (J 115) 1 (J50) DUPLEX MODEL (J107) (J60) *A02 SEE PCAS 2 (J201) 1 1 SEE PCAS *A10 *A02 14 (J90) (J85) (J 113) SIMPLEX MODEL (J107s) 15 SEE PCAS *A02 19 SEE PCAS *A10 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 579
    Table 4-7 Internal assemblies (4 of 5) Ref 1 6 7 11 14 14 16 Description Fusing connecting cable assembly Fan (FM1) Cable, flat 2 laser Switch arm MP sensor cable assembly (simplex) MP sensor cable assembly (duplex) Cable, flat 1 scanner Part number RM1-5714-000CN RK2-2416-000CN RK2-3943-000CN RC2-...
  • HP LaserJet Enterprise 500 | Service Manual - Page 580
    Internal assemblies (5 of 5) Figure 4-7 Internal assemblies (5 of 5) 22 25 8 (M3) (J41) (M10) (J25) (M4) (J40) (M5) (J42) (J70 ) (J261 ) 24 9 (M2) (J15) 8 10 21A 8 20 4 3 (J15) (J121) (J88 ) (J87) (J127) (J120) (J1 17) 21 11 (J126) Duplex model 1 (J202) (J20) 12 13 (SR5) (J46) (J78) 26...
  • HP LaserJet Enterprise 500 | Service Manual - Page 581
    Table 4-8 Internal assemblies (5 of 5) Ref 1 5 7 8 12 13 14 14A 19 21 21 22A 23 25 Description Duplexing unit cable assembly Auto close assembly Lifter drive assembly Main motor unit (M3, M4, M5) Connector, drawer Photo interrupter, TLP1243 Cassette paper pick up drive assembly (M13) Pickup motor ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 582
    Cassette Figure 4-8 Cassette A 2 A 1 546 Chapter 4 Parts and diagrams ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 583
    Table 4-9 Cassette Ref 1 Description Cassette Part number RM1-8125-000CN Qty 1 ENWW Internal assemblies 547
  • HP LaserJet Enterprise 500 | Service Manual - Page 584
    Paper pickup assembly Figure 4-9 Paper pickup assembly 3 (J5) (J82) (SR20) (J5) 2 1 548 Chapter 4 Parts and diagrams ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 585
    Table 4-10 Paper pickup assembly Ref 1 1 3 Description Paper pickup assembly (simplex) Paper pickup assembly (duplex) Photointerrupter Part number RM1-8168-000CN RM1-8124-000CN WG8-5935-000CN Qty 1 1 1 ENWW Internal assemblies 549
  • HP LaserJet Enterprise 500 | Service Manual - Page 586
    PCAs Figure 4-10 PCAs 2 1 3 5 4 550 Chapter 4 Parts and diagrams ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 587
    Table 4-11 PCAs Ref 1 2 2 3 4 4 5 Not shown Not shown Description Lower HVPS-D PCA Upper HVPS-T PCA (simplex) Upper HVPS-T PCA (duplex) DC controller PCA Low-voltage power supply 110V Low-voltage power supply 220V Inner connecting PCA (ICB) Formatter assembly kit (exchange) Formatter assembly kit (...
  • HP LaserJet Enterprise 500 | Service Manual - Page 588
    Assessories 1 x 500-sheet paper feeder Figure 4-11 1 x 500-sheet paper feeder A1 1 A07 A09 A22 A10 A24 A25 A17 A04 A05 A03 A13 A18 A16 A21 A15 A08 A12 A19 A20 A04 A23 A03 A06 A17 A14 A02 A01 A26 1 552 Chapter 4 Parts and diagrams ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 589
    Table 4-12 1 x 500-sheet paper feeder Ref 1 Description 1 x 500-sheet feeder replacement kit Part number CF084-67901 Qty 1 ENWW Assessories 553
  • HP LaserJet Enterprise 500 | Service Manual - Page 590
    Paper feeder covers Figure 4-12 Paper feeder covers 10 1 2 6 10 7 8 10 9 4 3 10 5 10 554 Chapter 4 Parts and diagrams ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 591
    Table 4-13 Paper feeder covers Ref 1 2 3 4 5 6 7 8 9 Description Cover, left Cover, rear Cover, right Cover, front upper Cover, front right Stopper, door Cover, left front Link, door right Right door assembly Part number RC2-5428-000CN RC2-5429-000CN RC2-5427-000CN RC2-5425-000CN RC2-5426-000CN RC2...
  • HP LaserJet Enterprise 500 | Service Manual - Page 592
    Paper feeder main body Figure 4-13 Paper feeder main body 13 14 1 1 (J10) (J401) (J406) (J404) (J19D) (J11D) (J18D) (J405) (J15D) (J21) (J14) 10 A (J13D) 8 (J20) 2 (J13L) See Paper feeder PCA 9 3 A 12 1 6 5 A04 7 4 556 Chapter 4 Parts and diagrams ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 593
    Table 4-14 Paper feeder main body Ref 1 2 4 5 6 13 14 A04 Description Lifter base assembly Paper feed assembly Paper pickup assembly Paper feed roller assembly Roller, paper pickup Drawer connector holder Holder, drawer connector Screw, tapping, pan head M4X10 Part number RM1-5913-000CN RM1-6194-...
  • HP LaserJet Enterprise 500 | Service Manual - Page 594
    Paper feeder cassette Figure 4-14 Cassette 1 558 Chapter 4 Parts and diagrams ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 595
    Table 4-15 Cassette Ref 1 Description Cassette assembly (Tray 3) Part number RM1-6198-000CN Qty 1 ENWW Assessories 559
  • HP LaserJet Enterprise 500 | Service Manual - Page 596
    Paper feeder PCA Figure 4-15 Paper feeder PCA 1 560 Chapter 4 Parts and diagrams ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 597
    Table 4-16 Paper feeder PCA Ref 1 Description PCA, paper feeder driver Part number RM1-5839-000CN Qty 1 ENWW Assessories 561
  • HP LaserJet Enterprise 500 | Service Manual - Page 598
    Alphabetical parts list Table 4-17 Alphabetical parts list Description 1 x 500-sheet feeder replacement kit Arm, interlock link switch Part number CF084-67901 RC2-5121-000CN Table and page 1 x 500-sheet paper feeder on page 553 Internal assemblies (3 of 5) on page 541 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 599
    Table 4-17 Alphabetical parts list (continued) Description Cover, left front Part number RC2-5430-000CN Table and page Paper feeder covers on page 555 External covers, panels, and doors on page 533 External covers, panels, and doors on page 533 Paper feeder covers on page 555 External covers, ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 600
    Table 4-17 Alphabetical parts list (continued) Description Duplexing unit cable assembly Fan (FM1) Part number RM1-5730-000CN RK2-2416-000CN Table and page Internal assemblies (5 of 5) on page 545 Internal assemblies (4 of 5) on page 543 Internal assemblies (2 of 5) on page 539 Internal assemblies ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 601
    Table 4-17 Alphabetical parts list (continued) Description Link, interlock Part number RC2-5119-000CN Table and page Internal assemblies (3 of 5) on page 541 Internal assemblies (3 of 5) on page 541 Internal assemblies (3 of 5) on page 541 Internal assemblies (1 of 5) on page 537 PCAs on page 551 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 602
    ...Alphabetical parts list (continued) Description PCA, paper feeder driver Part number RM1-5839-000CN Table and ... Photointerrupter WG8-5935-000CN Pick up lower guide assembly Pickup motor assembly (M13) RM1-... cable assembly RM1-5741-000CN Sensor cable guide assembly Shaft RM1-8178-000CN RC2-5913-...
  • HP LaserJet Enterprise 500 | Service Manual - Page 603
    ...Temperature sensor assembly RM1-8097-000CN RK2-3267-000CN Toner sensor holder assembly RM1-5700-000CN Tray, ...-T PCA (duplex) Upper HVPS-T PCA (simplex) Waste toner detect assembly RL1-1941-030CN RM1-8088-000CN RM1-8089-000CN RM1-5696-000CN Waste toner duct assembly RM1-8138-000CN Wire, (mech)...
  • HP LaserJet Enterprise 500 | Service Manual - Page 604
    ...body on page 557 Paper feeder main body on page 557 PCAs on page 551 1 x 500-sheet paper feeder on page 553 Internal assemblies (1 of 5) on page... covers on page 555 CF081-69001 CF084-67901 Formatter assembly kit (exchange) 1 x 500-sheet feeder replacement kit RC2-3983-030CN RC2-4415-000CN Lever, ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 605
    Table 4-18 Numerical parts list (continued) Part number RC2-5426-000CN Description Cover, front right Table and page Paper feeder covers on page 555 Paper feeder covers on page 555 Paper feeder covers on page 555 Paper feeder covers on page 555 Paper feeder covers on page 555 Paper feeder covers on...
  • HP LaserJet Enterprise 500 | Service Manual - Page 606
    Table 4-18 Numerical parts list (continued) Part number RC3-1117-000CN Description Cover, right lower Table and page External covers, panels, and doors on page 533 External covers, panels, and doors on page 533 Internal assemblies (1 of 5) on page 537 Internal assemblies (5 of 5) on page 545 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 607
    ...) Part number RM1-5696-000CN Description Waste toner detect assembly Table and page Internal assemblies (1... feeder main body on page 557 RM1-5700-000CN Toner sensor holder assembly RM1-5705-000CN Rear ...5839-000CN RM1-5913-000CN PCA, paper feeder driver Lifter base assembly RM1-5919-000CN Paper ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 608
    ... assembly (duplex) RM1-8125-000CN RM1-8132-000CN Cassette Pick up lower guide assembly RM1-8134-000CN RM1-8135-000CN Fusing (fixing) drive assembly ... drive assembly RM1-8137-000CN RM1-8138-000CN Auto close assembly Waste toner duct assembly RM1-8143-000CN RM1-8159-000CN Inner connecting PCA (...
  • HP LaserJet Enterprise 500 | Service Manual - Page 609
    ... (simplex) Fusing (fixing) drive assembly (simplex) RM1-8173-000CN Cover, USB (duplex) RM1-8178-000CN RU6-2237-000CN Sensor cable guide assembly Spring, ground RU6-2316-000CN Spring, compression RU6-2436-000CN RU7-2192-000CN Spring, tension Spring, tension VS1-7257-007CN Drawer connector ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 610
    574 Chapter 4 Parts and diagrams ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 611
    ... and support Hewlett-Packard limited warranty statement HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty Statement Data ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 612
    Hewlett-Packard limited warranty statement HP PRODUCT HP LaserJet Enterprise 500 color M551n, M551dn, M551xh DURATION OF LIMITED WARRANTY One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 613
    THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW Hewlett-Packard limited warranty statement 577
  • HP LaserJet Enterprise 500 | Service Manual - Page 614
    HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement This HP product is warranted to be free from ... of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 615
    Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty Statement This HP product is ... ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 616
    ... be used to identify a customer or user of the print cartridge or their product. HP collects a sampling of the memory chips from print cartridges returned to HP's free ... you render the memory chip inoperable, the memory chip cannot be used in an HP product. 580 Appendix A Service and support ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 617
    ... HP Software. If this Software is provided by HP for Use with an imaging or printing product (for example, if the Software is a printer driver, firmware, or add-on), the HP Software may only be used with such product ("HP Product"). Additional restrictions on Use ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 618
    ... information you provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information ... damages that you might incur, the entire liability of HP and its suppliers under this EULA and your...
  • HP LaserJet Enterprise 500 | Service Manual - Page 619
    © 2009 Hewlett-Packard Development Company, L.P. Rev. 04/09 ENWW End User License Agreement 583
  • HP LaserJet Enterprise 500 | Service Manual - Page 620
    ... DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON...[email protected]). This product includes software written by Tim Hudson ([email protected]). 584 Appendix A Service and support ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 621
    Customer self-repair warranty service HP products are designed with many Customer Self Repair ... request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2)... assistance is required, you can call the HP Technical Support Center and a technician will help you...
  • HP LaserJet Enterprise 500 | Service Manual - Page 622
    ... with a Macintosh computer Download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Register ....com/go/lj500colorM551_software www.hp.com/go/carepack www.register.hp.com 586 Appendix A Service and support ENWW
  • HP LaserJet Enterprise 500 | Service Manual - Page 623
    B Product specifications ● ● ● Physical specifications Power consumption, electrical specifications, and acoustic emissions Environmental specifications ENWW 587
  • HP LaserJet Enterprise 500 | Service Manual - Page 624
    Physical specifications Table B-1 Product dimensions Product HP LaserJet Enterprise 500 color M551n HP LaserJet Enterprise 500 color M551dn HP LaserJet Enterprise 500 color M551xh Height 389 ... M551n HP LaserJet Enterprise 500 color M551dn HP LaserJet Enterprise 500 color M551xh Height 389...
  • HP LaserJet Enterprise 500 | Service Manual - Page 625
    C Regulatory information FCC regulations Environmental product stewardship program Declaration of conformity Certificate of volatility Safety statements ENWW 589
  • HP LaserJet Enterprise 500 | Service Manual - Page 626
    ...your dealer or an experienced radio/TV technician. NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment. Use of a shielded interface cable is required to ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 627
    ... to identify plastics for recycling purposes at the end of the product's life. HP LaserJet print supplies It's easy to return and recycle your ... Partners. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package. You help reduce the...
  • HP LaserJet Enterprise 500 | Service Manual - Page 628
    ... and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner... one or more HP LaserJet print cartridges after use. Please follow the applicable instructions ... 592 Appendix C Regulatory information ENWW Package the HP LaserJet print cartridge in its original bag ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 629
    ... handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following: HP LaserJet Enterprise 500 color M551 Type Weight Location User-removable Carbon monofluoride lithium 1.5 g On formatter board No ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 630
    ... please contact your local city office, your household waste disposal service or the shop where you purchased the product. Chemical substances HP is committed to providing our customers with information about the chemical substances in our products ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 631
    ... 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet Enterprise 500 color M551n HP LaserJet Enterprise 500 color M551dn HP LaserJet Enterprise 500 color M551xh Regulatory Model Number2) BOISB-0802-03...
  • HP LaserJet Enterprise 500 | Service Manual - Page 632
    ... only, contact: European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQTRE / Standards Europe, Herrenberger ...če 140, D-71034, Böblingen (FAX: +49-7031-14-3143) www.hp.eu/certificates Product Regulations Manager, Hewlett-Packard Company, PO Box 15,...
  • HP LaserJet Enterprise 500 | Service Manual - Page 633
    ...during the process of jobs, and for applications running on the operating system. When the printer is powered off, the memory is erased. Non-volatile memory The product ... the device BIOS menu, embedded web server (EWS), and HP Web Jetadmin with the following commands Erase and Unlock Encrypted Disk...
  • HP LaserJet Enterprise 500 | Service Manual - Page 634
    ...a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control ..., or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. Canadian DOC regulations ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 635
    ... Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Enterprise 500 color M551n, M551dn, M551xh, laserkirjoitin on käyttäjn.. gränsen för laserklass 1. HUOLTO HP LaserJet Enterprise 500 color M551n, M551dn, M551xh - kirjoittimen sisällä ei...
  • HP LaserJet Enterprise 500 | Service Manual - Page 636
    GS statement (Germany) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert warden. Substances Table (China) ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 637
    ... accessories installed, information 306 acoustic specifications 588 adjust color 333 Adjust for Daylight Savings 331 Administration menu, control ... control 36 primary transfer roller state 33 troubleshooting 300, 500 Component Test 387 components DC controller 5 diagnostic tests 280 diagrams of 282 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 638
    ... Supplies menu 356 Manage Trays menu 363 messages, troubleshooting 392 Network Settings menu 365 Print Options ... troubleshooting 501 crooked pages troubleshooting 501 current-detection protection circuit 17 customer support online 586 Cyan Density 333, 334, 335 D dark image, troubleshooting 497 date ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 639
    ...10 operations 10 See also power supply HIP, removing 115 HP Customer Care 586 HP Jetdirect print server configuration page 305 lights 246 humidity requirements 588 humidity ...controls 37 image-formation process 21 imaging drums color drums disengagement 29 diagnostic test 256 initial...
  • HP LaserJet Enterprise 500 | Service Manual - Page 640
    ... 381 loop control 53 loose toner, troubleshooting 500 low voltage power supply removing 163 low-voltage power supply 12...Manage Trays menu, control panel 363 manual feed - control panel feature 349 ...control panel 365 networks diagnostics 374 HP embedded Jetdirect configuration page 305 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 641
    ...527 print cartridges 527 screws 530 toner collection unit 527 parts 525 parts lists and diagrams covers 532 HP LaserJet Enterprise 500 color M551 532 internal assemblies 536, 538, 540, 542, 544 using 530 password Service menu PIN 507 PCL ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 642
    ... security settings 365 security settings information 305 sensor tests manual door (front and right) interlock switches sensor 269 ... (RD) sensor assembly, removing 143 tests, manual 260 tests, manual tray/bin 271 toner collection sensor, removing 136 sequence of operation 3 service tools, required 72 ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 643
    ... 588 test components 387 tests color band 307 component tests list ... post service 73 print-quality 73 print/stop 279 tray/bin manual ... formation, use during 22 loose, troubleshooting 500 patterns for calibration 36 smeared,... clean the paper path 302, 503 color 300 configuration page 246 configuration ...
  • HP LaserJet Enterprise 500 | Service Manual - Page 644
    ... cables 504 wrinkles 501 See also diagnostics Troubleshooting menu, control panel 382 two-sided ... V version, hardware firmware 305 vertical lines, troubleshooting 498 voltage detection DC controller 14 W...) 594 ordering supplies 526 white spots, troubleshooting 498 Wide A4 349 wrinkles, troubleshooting...
  • HP LaserJet Enterprise 500 | Service Manual - Page 645
  • HP LaserJet Enterprise 500 | Service Manual - Page 646
    *CF079-90942* *CF079-90942* CF079-90942



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HP LaserJet Enterprise 500 Manual