HP LaserJet Enterprise 500 Service Manual - Page 528
Solve paper handling problems, Product feeds multiple sheets, Paper does not feed automatically
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Solve paper handling problems Product feeds multiple sheets Product feeds multiple sheets Cause The input tray is overfilled. Open the tray and verify that the paper stack is below the maximum stack height mark. Print paper is sticking together. Paper does not meet the specifications for this product. Trays are not properly adjusted. Tray 2 feeds multiple sheets. Solution Remove excess paper from the input tray. Remove paper, flex it, rotate it 180 degrees or flip it over, and then reload it into the tray. NOTE: Do not fan paper. Fanning can cause static electricity, which can cause paper to stick together. Use only paper that meets HP paper specifications for this product. Make sure that the paper guides match the size of paper being used. Make sure Tray 2 is not overfilled. Open the tray and verify that the paper stack is below the maximum stack height mark. Remove paper from Tray 2 to avoid jams. Paper does not feed automatically Paper does not feed automatically Cause Solution Manual feed is selected in the software program. The correct size paper is not loaded. Load Tray 1 with paper, or, if the paper is loaded, press the OK button. Load the correct size paper. The input tray is empty. Load paper into the input tray. Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path. The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. The guides in the tray are not against the paper. Verify that the rear and width paper guides are touching the paper. 492 Chapter 3 Solve problems ENWW
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