HP LaserJet Pro M1212nf HP LaserJet M1130/M1210 MFP User Guide - Page 150

The product is receiving faxes but is not sending them. Cause Solution If the product is on a digital system, the system might be generating a dial tone that the product cannot detect. Disable the detect-dial-tone setting. If the error persists, contact the system service provider. A poor telephone connection might exist. The receiving fax machine might be malfunctioning. The telephone line might not be working. Try again later. Try sending to another fax machine. Do one of the following: ● Turn up the volume on the product and press the Send Fax button on the control panel. If a dial tone exists, the telephone line is working. ● Disconnect the product from the telephone jack and connect a telephone. Try to make a telephone call to verify that the telephone line is working. Outgoing fax calls continue to be dialed. Cause The product automatically redials a fax number if the redial options are set to On. Solution To stop the product from redialing a fax, press the Cancel button. Or change the redial setting. Sent faxes are not arriving at the receiving fax machine. Cause Solution The receiving fax machine might be off or might have an error Call the recipient to verify that the fax machine is on and ready condition, such as being out of paper. to receive faxes. The originals might be incorrectly loaded. Verify that the original documents are correctly loaded into the document feeder. A fax might be in memory because it is waiting to redial a busy number, other jobs that are ahead of it are waiting to be sent, or the fax is set up for a delayed send. If a fax job is in memory for any of these reasons, an entry for the job appears in the fax log. Print the fax activity log and check the Status column for jobs that show a Pending designation. 136 Chapter 10 Fax (M1210 Series only) ENWW