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HP ProLiant SL270s Manual

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HP Insight Remote Support and Insight Online Setup Guide for ProLiant Gen8 Servers This document provides instructions for configuring HP Insight Remote Support and HP Insight Online for use with HP ProLiant Gen8 servers and c-Class BladeSystem enclosures. HP Insight Remote Support 7.0.5 or later is required. HP Part Number: 703854-001 Published: December 2012 Edition: 3

Section	Page
HP Insight Remote Support and Insight Online Setup Guide for ProLiant Gen8 Servers	1
Contents	3
Overview	5
1 Prerequisites	6
Pre-installation	6
Downloading the required files	8
Setting up the Gen8 server	9
Setting up the enclosure	10
Verifying access to HP Insight Online	10
2 Verify the solution network requirements	11
3 Set up the Insight RS Hosting Device	13
Install the software	13
Run the Hosting Device Setup Wizard	14
Configuring the RIBCL protocol (iLO 4 registration only)	16
Configuring the RIBCL protocol before registering a Gen8 server with iLO 4 for Insight RS (recommended)	16
Configuring the RIBCL protocol after registering a Gen8 server with iLO 4 for Insight RS	16
Configuring the HP SIM Adapter	17
4 Register a Gen8 server for remote support	19
Prerequisites	19
Registering for Insight Remote Support	20
Unregistering Insight RS	20
5 Register a c-Class BladeSystem enclosure for remote support	21
Prerequisites	21
Registering the enclosure using OA	21
Unregistering the enclosure	21
6 Verify the Insight RS configuration	22
Sending a test service event	22
Sending a test service event with iLO 4	22
Sending a test service event with OA	22
Viewing a test event by using the Insight RS Console	23
Viewing and sending data collection information	23
Viewing and sending data collection information with iLO	23
Viewing and sending data collection information with OA	23
Viewing and sending Active Health System reporting information (iLO only)	24
Viewing data collection information in the Insight RS Console	24
7 Verify the Insight Online experience	25
8 Troubleshooting	26
iLO Firmware update does not finish	26
Server identified in Insight RS by serial number	26
SSL Bio Error during Insight RS registration	26
NIC information or server OS is not displayed in the Insight RS Console	27
Basic collection status is not updated when data collection is initiated from iLO	27
Device warranty is incorrectly listed as expired in Insight RS	27
Credentials are missing after synchronizing Insight RS with HP SIM	27
Service events and collections display an incorrect timestamp in the Insight RS Console	27
Duplicate records created in Insight Online when the same device is discovered twice	27
Certificate error when navigating to the Insight RS Console	28
Internet Explorer	28
Firefox	28
Certificate error when navigating to the iLO web interface	28
Internet Explorer	28
Firefox	29
9 Support and other resources	30
HP Support Information	30
Related documents	30
A Enabling the Remote Support feature	31
Enabling the Remote Support feature in iLO 4	31
Creating the ActivateErs.xml file	31
Windows client using CPQLOCFG	31
Windows or Linux server OS using HPONCFG	32
Linux client using Perl	33
Enabling the Remote Support feature in OA	34
B Using the Agentless Management Service	35
Verifying AMS installation	35
Verifying AMS installation: Windows	35
Verifying AMS installation: Linux	36
Verifying AMS installation: VMware	36
Glossary	37