HP ProLiant SL270s HP Insight Remote Support and Insight Online Setup Guide fo - Page 3

Contents Overview...5 1 Prerequisites 6 Pre-installation...6 Downloading the required files 8 Setting up the Gen8 server...9 Setting up the enclosure...10 Verifying access to HP Insight Online 10 2 Verify the solution network requirements 11 3 Set up the Insight RS Hosting Device 13 Install the software...13 Run the Hosting Device Setup Wizard 14 Configuring the RIBCL protocol (iLO 4 registration only 16 4 Register a Gen8 server for remote support 19 Prerequisites...19 Registering for Insight Remote Support 20 Unregistering Insight RS...20 5 Register a c-Class BladeSystem enclosure for remote support 21 Prerequisites...21 Registering the enclosure using OA 21 Unregistering the enclosure...21 6 Verify the Insight RS configuration 22 Sending a test service event...22 Viewing and sending data collection information 23 Viewing and sending Active Health System reporting information (iLO only 24 7 Verify the Insight Online experience 25 8 Troubleshooting 26 iLO Firmware update does not finish 26 Server identified in Insight RS by serial number 26 SSL Bio Error during Insight RS registration 26 NIC information or server OS is not displayed in the Insight RS Console 27 Basic collection status is not updated when data collection is initiated from iLO 27 Device warranty is incorrectly listed as expired in Insight RS 27 Credentials are missing after synchronizing Insight RS with HP SIM 27 Service events and collections display an incorrect timestamp in the Insight RS Console 27 Duplicate records created in Insight Online when the same device is discovered twice 27 Certificate error when navigating to the Insight RS Console 28 Certificate error when navigating to the iLO web interface 28 9 Support and other resources 30 HP Support Information...30 Related documents...30 A Enabling the Remote Support feature 31 Enabling the Remote Support feature in iLO 4 31 Enabling the Remote Support feature in OA 34 Contents 3