HP ScanJet Enterprise Flow N6600 User Guide - Page 58

An item loaded in the scanner jams repeatedly, Paper feed issues, Paper jamming, skewing, misfeeds

Get HP ScanJet Enterprise Flow N6600 PDF manuals and user guides View all HP ScanJet Enterprise Flow N6600 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 58 highlights

7. Close the document feeder hatch. 8. Open the output tray to check if there is paper still inside the paper path. If there is still paper in the paper path, carefully pull the paper out. 9. Reload all originals in the input tray and scan again. An item loaded in the scanner jams repeatedly Check the following for resolving the issue. ● The item might not meet the guidelines for acceptable originals. ● The item might have something on it, such as staples or self-adhesive notes on the original that must be removed. ● Make sure the paper guides touch the edges of the original. Paper feed issues Review the following information about resolving paper feed issues. Paper jamming, skewing, misfeeds, or multiple-page feeds Review the following information for resolving the issue. ● Scanning damp or wet pages can cause paper jams. Make sure that the pages you are feeding are completely dry (toner is dry, there are no wet substances such as glue or correction fluid). ● Check that all rollers are in place and that the roller door and document feeder hatch are closed. ● If the pages look skewed as they feed into the scanner paper path, check the resulting scanned images in the software to ensure that they are not skewed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be touching the sides of the paper stack to work properly. Please ensure that the paper stack is straight and the guides are against the paper stack. ● The input tray or output tray might contain more than the maximum number of pages. Load fewer pages in the input tray, and remove pages from the output tray. ● Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If misfeeds still occur, replace the rollers. Paper does not feed from the scanner If paper does not feed from the scanner, try the following: Reload the pages into the input tray, ensuring that they make contact with the rollers. The document feeder hatch might not be securely latched. Open the hatch and then close it, pressing firmly on both sides to ensure the hatch is closed. A problem with the scanner hardware might exist. Follow this procedure to test the scanner: 52 Chapter 4 Solve problems

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
7.
Close the document feeder hatch.
8.
Open the output tray to check if there is paper still inside the paper path. If there is still paper in the paper
path, carefully pull the paper out.
9.
Reload all originals in the input tray and scan again.
An item loaded in the scanner jams repeatedly
Check the following for resolving the issue.
●
The item might not meet the guidelines for acceptable originals.
●
The item might have something on it, such as staples or self-adhesive notes on the original that must be
removed.
●
Make sure the paper guides touch the edges of the original.
Paper feed issues
Review the following information about resolving paper feed issues.
Paper jamming, skewing, misfeeds, or multiple-page feeds
Review the following information for resolving the issue.
●
Scanning damp or wet pages can cause paper jams. Make sure that the pages you are feeding are
completely dry (toner is dry, there are no wet substances such as glue or correction fluid).
●
Check that all rollers are in place and that the roller door and document feeder hatch are closed.
●
If the pages look skewed as they feed into the scanner paper path, check the resulting scanned images in the
software to ensure that they are not skewed.
●
The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.
●
The paper guides must be touching the sides of the paper stack to work properly. Please ensure that the
paper stack is straight and the guides are against the paper stack.
●
The input tray or output tray might contain more than the maximum number of pages. Load fewer pages in
the input tray, and remove pages from the output tray.
●
Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If misfeeds
still occur, replace the rollers.
Paper does not feed from the scanner
If paper does not feed from the scanner, try the following:
Reload the pages into the input tray, ensuring that they make contact with the rollers.
The document feeder hatch might not be securely latched. Open the hatch and then close it, pressing firmly on
both sides to ensure the hatch is closed.
A problem with the scanner hardware might exist. Follow this procedure to test the scanner:
52
Chapter 4
Solve problems