HP ScanJet Enterprise Flow N6600 User Guide - Page 62

LCD issues (N4600 fnw1 and N6600 fnw1 models)

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3. Restart the computer. 4. If the problem still persists, there might be a problem with the control panel. Contact HP Support at: ● 2600 f1 models: www.hp.com/support/sjpro2600f1 ● 3600 f1 models: www.hp.com/support/sjpro3600f1 ● N4600 fnw1 models: www.hp.com/support/sjproN4600fnw1 ● N6600 fnw1 models: www.hp.com/support/sjflowN6600fnw1 LCD issues (N4600 fnw1 and N6600 fnw1 models) Review the following information to resolving LCD issues. The LCD is having display issues The following symptoms indicate a problem with the scanner control panel. ● LCD issues: The display is blank, or part of the display content is missing. ● LED issues: LEDs are not working, or are staying in the wrong state. If the scanner exhibits any of these problems, contact HP support at www.hp.com/support. The scanner buttons are not working as expected The following symptoms indicate a problem with the scanner control panel. ● Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button. For example, you get a single-sided scan when you press the Default/Duplex Toggle button to set a two-sided scan. ● LED issues: LEDs are not working, or are staying in the wrong state. If the scanner exhibits any of these problems, contact HP support at www.hp.com/support. The touch panel display issues (N4600 fnw1 and N6600 fnw1 models) The following symptoms indicate a problem with the scanner touch panel. ● Touch panel issues: The display is blank, or part of the display content is missing. ● Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button (for example, you get a single-sided scan when you press the Default/Duplex Toggle button to set a two-sided scan. If the scanner exhibits any of these problems, contact HP support at www.hp.com/support. Scanning performance issues Review the following information about resolving scanning performance issues. The scanner does not scan immediately Make sure the document feeder hatch is closed, and that the scanner is turned on. 56 Chapter 4 Solve problems

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3.
Restart the computer.
4.
If the problem still persists, there might be a problem with the control panel. Contact HP Support at:
●
2600 f1 models:
www.hp.com/support/sjpro2600f1
●
3600 f1 models:
www.hp.com/support/sjpro3600f1
●
N4600 fnw1 models:
www.hp.com/support/sjproN4600fnw1
●
N6600 fnw1 models:
www.hp.com/support/sjflowN6600fnw1
LCD issues (N4600 fnw1 and N6600 fnw1 models)
Review the following information to resolving LCD issues.
The LCD is having display issues
The following symptoms indicate a problem with the scanner control panel.
●
LCD issues: The display is blank, or part of the display content is missing.
●
LED issues: LEDs are not working, or are staying in the wrong state.
If the scanner exhibits any of these problems, contact HP support at
www.hp.com/support
.
The scanner buttons are not working as expected
The following symptoms indicate a problem with the scanner control panel.
●
Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button. For example,
you get a single-sided scan when you press the Default/Duplex Toggle button
to set a two-sided scan.
●
LED issues: LEDs are not working, or are staying in the wrong state.
If the scanner exhibits any of these problems, contact HP support at
www.hp.com/support
.
The touch panel display issues (N4600 fnw1 and N6600 fnw1 models)
The following symptoms indicate a problem with the scanner touch panel.
●
Touch panel issues: The display is blank, or part of the display content is missing.
●
Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button (for example,
you get a single-sided scan when you press the Default/Duplex Toggle button
to set a two-sided scan.
If the scanner exhibits any of these problems, contact HP support at
www.hp.com/support
.
Scanning performance issues
Review the following information about resolving scanning performance issues.
The scanner does not scan immediately
Make sure the document feeder hatch is closed, and that the scanner is turned on.
56
Chapter 4
Solve problems