HP ScanJet Enterprise Flow N6600 User Guide - Page 6

Order parts and accessories ...45 4 Solve problems...46 Basic troubleshooting tips ...46 Reset the scanner(N4600 fnw1 and N6600 fnw1 models)...47 Interpret control panel lights and patterns (2600 f1 and 3600 f1 models 47 Scanner installation problems ...47 Check the cables...48 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 48 Power issues ...49 Check that the scanner has power ...49 The scanner will not turn on...49 The scanner has paused or shut down...50 The scanner keeps turning off ...51 Paper jams...51 Clear jams from the document feeder...51 An item loaded in the scanner jams repeatedly ...52 Paper feed issues ...52 Paper jamming, skewing, misfeeds, or multiple-page feeds 52 Paper does not feed from the scanner...52 Image quality problems ...53 The scanned images are not straight...53 The scanned images have streaks or scratches...53 The scanned image is fuzzy ...53 The scanned image is completely black or completely white 53 The bottom of the scanned image is cut off ...54 The scanned image cannot be enlarged ...54 Scanner operation problems...54 Connection issues...54 Buttons are not working properly...55 LCD issues (N4600 fnw1 and N6600 fnw1 models) ...56 The touch panel display issues (N4600 fnw1 and N6600 fnw1 models 56 Scanning performance issues ...56 Issues with text recognition (OCR) (Windows) ...58 Email problems (N4600 fnw1 and N6600 fnw1 models 58 5 Additional troubleshooting...60 Index...61 v