HP ScanJet Enterprise Flow N6600 User Guide - Page 60

The bottom of the scanned image is cut off, The scanned image cannot be enlarged

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● macOS: If scanning to a text image using the Image Capture application, set Image Correction to Manual and use the Threshold slider bar to adjust the threshold. The bottom of the scanned image is cut off By default, the scanning software can scan media that is up to 356 mm (14 in) long. Verify that the page size selected in the scanning software (or the scan shortcut selected) will accommodate the length of the document being scanned. The scanned image cannot be enlarged The software might be setting the exposure for the entire scan area instead of for one small original. Select and drag the handles around the selection area until you see the image area you want to scan. Scanner operation problems Review the following information about resolving scanner operation problems. Connection issues Review the following information about resolving connection issues. Check the USB connection Follow these steps to check the USB connection. Check the physical connection to the scanner. ● Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. ● Ensure that the USB cable is securely connected between the scanner and the computer. The trident icon on the USB cable faces down when the cable is properly connected to the scanner. If the problem persists after verifying the above items, try the following: 1. Do one of the following tasks depending on how the scanner is connected to the computer: ● If the USB cable is connected to a USB hub or a docking station for a laptop, disconnect the USB cable from the USB hub or the docking station, and then connect the USB cable to a USB port on the back of the computer. ● If the USB cable is directly connected to the computer, plug it into a different USB port on the back of the computer. ● Remove all other USB devices from the computer except for the keyboard and the mouse. 2. Press the Power button to turn off the scanner, wait 30 seconds, and then turn on the scanner. 3. Restart the computer. 4. After the computer has restarted, try using the scanner. ● If the scanner works, reconnect any additional USB devices one at a time; try the scanner after connecting each additional device. Disconnect any USB devices that prevent the scanner from working. 54 Chapter 4 Solve problems

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●
macOS
: If scanning to a text image using the Image Capture application, set
Image Correction
to
Manual
and
use the
Threshold
slider bar to adjust the threshold.
The bottom of the scanned image is cut off
By default, the scanning software can scan media that is up to 356 mm (14 in) long.
Verify that the page size selected in the scanning software (or the scan shortcut selected) will accommodate the
length of the document being scanned.
The scanned image cannot be enlarged
The software might be setting the exposure for the entire scan area instead of for one small original. Select and
drag the handles around the selection area until you see the image area you want to scan.
Scanner operation problems
Review the following information about resolving scanner operation problems.
Connection issues
Review the following information about resolving connection issues.
Check the USB connection
Follow these steps to check the USB connection.
Check the physical connection to the scanner.
●
Use the cable that was included with the scanner. Another USB cable might not be compatible with the
scanner.
●
Ensure that the USB cable is securely connected between the scanner and the computer. The trident icon on
the USB cable faces down when the cable is properly connected to the scanner.
If the problem persists after verifying the above items, try the following:
1.
Do one of the following tasks depending on how the scanner is connected to the computer:
●
If the USB cable is connected to a USB hub or a docking station for a laptop, disconnect the USB cable
from the USB hub or the docking station, and then connect the USB cable to a USB port on the back of
the computer.
●
If the USB cable is directly connected to the computer, plug it into a different USB port on the back of
the computer.
●
Remove all other USB devices from the computer except for the keyboard and the mouse.
2.
Press the Power button
to turn off the scanner, wait 30 seconds, and then turn on the scanner.
3.
Restart the computer.
4.
After the computer has restarted, try using the scanner.
●
If the scanner works, reconnect any additional USB devices one at a time; try the scanner after
connecting each additional device. Disconnect any USB devices that prevent the scanner from working.
54
Chapter 4
Solve problems