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HP ScanJet Enterprise Flow N6600 User Guide - Page 66

Additional troubleshooting

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5 Additional troubleshooting Table 5-1 Additional troubleshooting support Support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Where to get Country/region phone numbers are on the flyer that was in the box with the product or at www.hp.com/support. Product support home page: ● 2600 f1 models: www.hp.com/support/sjpro2600f1 ● 3600 f1 models: www.hp.com/support/sjpro3600f1 ● N4600 fnw1 models: www.hp.com/support/sjproN4600fnw1 ● N6600 fnw1 models: www.hp.com/support/ sjflowN6600fnw1 www.hp.com/support 60 Chapter 5 Additional troubleshooting

Section	Page
Product overview	7
Product views	7
Front view (2600 f1 and 3600 f1 models)	7
Front view (N4600 fnw1 and N6600 fnw1 models)	8
Back view (2600 f1 models)	8
Back view (3600 f1 models)	9
Back view (N4600 fnw1 and N6600 fnw1 models)	9
Serial number and product number location	10
Control panel view (2600 f1 and 3600 f1 models)	10
Touch panel view (N4600 fnw1 and N6600 fnw1 models)	11
Product specifications	13
Technical specifications	13
Supported operating systems	14
Product dimensions	15
Electrical specification	15
Operating environmental range	15
Product hardware setup and software installation	16
Scanner software (Windows)	16
HP Scan software	16
HP TWAIN	17
ISIS	17
WIA	17
Scanner software (macOS)	17
HP Easy Scan	17
HP Utility	18
Embedded Web Server	18
HP Web Jetadmin	18
Sleep Mode and auto-off settings	18
Change the default sleep and auto-off settings using the HP Scanner Tools Utility	18
Change the default auto-off setting using the HP Utility	18
Use the scanner	20
Set up the scanner (N4600 fnw1 and N6600 fnw1 models)	20
Set up Scan to Email	20
Set up Scan to Network Folder	23
Set up Scan to USB Drive	25
Set up Scan to SharePoint	27
Set up access control	29
Load originals	30
Document loading tips	30
Supported paper sizes and types	31
Load documents in the input tray	32
Load documents on the scanner glass	34
Start a scan from the hardware	34
Scan from the control panel buttons (2600 f1 and 3600 f1 models)	35
Scan from the touch screen (N4600 fnw1 and N6600 fnw1 models)	35
Use the scanning software (Windows)	37
Work with scan shortcuts	37
Scan to a picture	37
Scan to a PDF	38
Scan text for editing (OCR)	38
Scan to email	38
Scan to cloud	38
Scan to FTP	38
Scan to SharePoint	39
Scan long or extra-long documents	39
Detect multi-feeds	39
Everyday Scan	39
Automatically delete blank pages	40
Automatically adjust page orientation	40
Reserved Jobs (N4600 fnw1 and N6600 fnw1 models)	40
Filter out color from a document (color dropout)	41
Automatically detect page size	41
Automatically crop or pad scanned image to selected page size	41
Automatically detect color	41
Scan using text-enhanced black and white mode	42
Automatically straighten scanned images	42
Add or remove a device	42
Scan by using other scan software	43
Use the scanning software (macOS)	43
Scan to email	43
HP Easy Scan	43
Scan from other applications	44
Advanced configuration with HP Utility (macOS)	44
Open HP Utility	44
HP Utility features	44
Scanning tips	44
Optimize scanning and task speeds	44
Care and maintenance	46
Test and calibrate the touch screen (N4600 fnw1 and N6600 fnw1 models)	46
Clean the product	46
Clean the scanner glass	46
Clean the scanning strips	47
Replace parts	48
Replace the separation pad or rollers	48
Replace the pickup roller module	50
Order parts and accessories	51
Solve problems	52
Basic troubleshooting tips	52
Reset the scanner(N4600 fnw1 and N6600 fnw1 models)	53
Interpret control panel lights and patterns (2600 f1 and 3600 f1 models)	53
Scanner installation problems	53
Check the cables	54
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)	54
Power issues	55
Check that the scanner has power	55
The scanner will not turn on	55
The scanner has paused or shut down	56
The scanner keeps turning off	57
Paper jams	57
Clear jams from the document feeder	57
An item loaded in the scanner jams repeatedly	58
Paper feed issues	58
Paper jamming, skewing, misfeeds, or multiple-page feeds	58
Paper does not feed from the scanner	58
Image quality problems	59
The scanned images are not straight	59
The scanned images have streaks or scratches	59
The scanned image is fuzzy	59
The scanned image is completely black or completely white	59
The bottom of the scanned image is cut off	60
The scanned image cannot be enlarged	60
Scanner operation problems	60
Connection issues	60
Buttons are not working properly	61
LCD issues (N4600 fnw1 and N6600 fnw1 models)	62
The touch panel display issues (N4600 fnw1 and N6600 fnw1 models)	62
Scanning performance issues	62
Issues with text recognition (OCR) (Windows)	64
Email problems (N4600 fnw1 and N6600 fnw1 models)	64
Additional troubleshooting	66