7
Troubleshoot print-quality issues
....................................................................................
61
General advice
......................................................................................................................
61
Banding
................................................................................................................................
62
Vertical Banding in the printed area fills
...................................................................................
64
Straight white lines in one color
...............................................................................................
65
Colors are misaligned
............................................................................................................
66
The print is grainy
..................................................................................................................
68
The print is smudged
..............................................................................................................
69
Edges of objects are rough or blurred
.......................................................................................
70
Colors look washed out
..........................................................................................................
70
Colors are inaccurate
.............................................................................................................
71
Colors shift unexpectedly
........................................................................................................
71
Blurred or defective areas on edges or lines
..............................................................................
74
8
Troubleshoot double-sided printing
.................................................................................
76
The printer will not let me print double-sided
..............................................................................
76
Print-quality defects
.................................................................................................................
76
Marks on the substrate
............................................................................................................
77
Substrate jams
.......................................................................................................................
77
The printer cannot detect the Image Registration Line
..................................................................
77
The printer cannot detect the left edge of the substrate
................................................................
78
Excessive registration error along substrate movement direction
...................................................
78
Excessive registration error along carriage movement direction
...................................................
78
The relative position between side A and B was not as expected
.................................................
79
Printing a queue using the double-sided functionality
..................................................................
79
The Internal Print Server shows only one row of jobs
...................................................................
79
The number of copies do not match between Side A and B
.........................................................
79
Printing double-sided does not respect the left edge position selected
...........................................
80
The two sides of a double-sided job are not the same size
..........................................................
80
9
Troubleshoot ink cartridge and printhead issues
.............................................................
81
Cannot insert an ink cartridge
.................................................................................................
81
Cannot insert a printhead
........................................................................................................
81
The front panel recommends replacing or reseating an ink cartridge
............................................
81
The front panel recommends replacing or reseating a printhead
..................................................
82
A printhead has overheated
....................................................................................................
83
A printhead has damaged the substrate
....................................................................................
83
Incorrect printhead cleaning roll errors
......................................................................................
83
10
Troubleshoot other issues
.............................................................................................
84
The printer does not start
.........................................................................................................
84
The printer does not print
........................................................................................................
85
ENWW
v