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HP Scitex LX850 HP Scitex LX850 & LX820 Printers: Maintenance and troubles - Page 8

Heat hazard, Fire hazard, Safety precautions

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Safety precautions To avoid the risk of electric shock: ● Do not attempt to dismantle the drying and curing modules or the electrical control cabinet. ● Do not remove or open any other closed system covers or plugs. ● Do not insert objects through slots in the printer. ● Test the functionality of the Residual Circuit Breaker (RCCB) every year (refer to the procedure below). NOTE: A blown fuse may indicate malfunctioning electrical circuits within the system. Call your service representative, and do not attempt to replace the fuse yourself. Checking the functionality of the Residual Circuit Breaker (RCCB Following standard Residual Current Circuit Breaker (RCCB) recommendations, it is recommended that the RCCB is test on a yearly basis. The procedure is as follows: 1. Switch off the printer from the Front Panel (do not switch off the printer from the mains switch or the circuit breakers). 2. When the printer is switched off, test that the RCCB functions correctly by pressing the test button. ● If the RCCB does not trip when the test button is pressed, this indicates that the component has failed. The device must be replaced for safety reasons, call HP Support to remove and replace the RCCB. ● If the RCCB trips, this indicates it is working correctly, return the printer to the original status and switch the printer on. Heat hazard The drying and curing subsystems of the printer operate at high temperatures and can cause burns if touched. To avoid personal injury, take the following precautions. ● Do not touch the internal enclosures of the printer's drying and curing modules. ● Take special care when accessing the substrate path. Fire hazard The drying and curing subsystems of the printer operate at high temperatures. Call your service representative if the printer's built-in Residual Current Circuit Breaker (Ground Fault Circuit Interrupter) is repeatedly tripped. To avoid the risk of fire, take the following precautions. ● Use the power supply voltage specified on the nameplate. ● Connect the power cords to dedicated lines, each protected by a branch circuit breaker according to the information detailed in the Site Preparations documentation. ● Do not insert objects through slots in the printer. ● Take care not to spill liquid on the printer. 2 Chapter 1 Safety precautions ENWW

Section	Page
Safety precautions	7
General safety guidelines	7
Electrical shock hazard	7
Heat hazard	8
Fire hazard	8
Mechanical hazard	9
Heavy substrate hazard	9
Ink handling	9
Warnings and cautions	10
Warning labels	10
Emergency stop buttons	11
Printer status	13
Check printer status	13
Printer alerts	13
Printer calibration	15
Align the printheads	15
Troubleshoot printhead alignment	16
Printhead alignment diagnostic plot	16
Substrate-advance compensation	17
Substrate-advance test print	17
Color calibration	18
Ink restrictions	21
Color profiles	22
Dynamic color registration	22
The problem: color misregistration	22
The solution: dynamic color registration	23
Dynamic color registration without the test pattern	25
Dynamic color registration on the fly	25
Which calibrations are specific to a certain substrate preset or printmode	28
Hardware maintenance	29
Maintain the ink cartridges	29
Maintain the printheads	29
Maintain the substrates	29
Check the printheads	30
Clean the carriage cover	31
Clean the carriage rails	31
Clean the curing plates	34
Clean the diverter rollers	34
Clean the exterior of the printer	35
Clean the ink deposits	35
Clean the line sensor and aerosol inlets	36
Clean the main roller	37
Clean the pinch wheels	38
Clean the platen	38
Clean the printheads	39
Clean the substrate-advance sensor	39
Clean the substrate edge holders	40
Clean the temperature sensors	40
Clean the tension roller (LX850 only)	41
Maintain the printhead primers	41
Replace the carriage oiler foams	43
Replace the ink collector foams (LX850 only)	44
Replace the line sensor box	46
Replace the printhead cleaning roll and aerosol filters	47
Move the printer	51
Preventive maintenance kits	52
Cleaning kit	52
Software maintenance	53
Maintain the HP Internal Print Server	53
Update the firmware	54
Update the IPS	54
Troubleshoot substrate issues	55
The substrate cannot be loaded successfully	55
The substrate has jammed	55
The substrate is not attached to the input core	56
The core slips on the Spindle (Dual Roll)	57
The collector stops winding prematurely (LX850 only)	58
The collector occasionally fails to work correctly (LX850 only)	58
The collector winds in the wrong direction (LX850 only)	58
The collector detaches the substrate from the spindle (LX850 only)	58
There is skew or telescoping on the collector (LX850 only)	58
The substrate has jammed on the collector (LX850 only)	59
The substrate sticks to the platen	59
The ink is still wet when the substrate emerges	59
The substrate is not flat	59
There are wrinkles in the substrate	60
There are ink marks on the substrate	62
There are drops of ink on the substrate	63
There are drops of oil on the substrate	63
The printed plot is shorter than expected	65
How to achieve better consistency between jobs of the same length	65
Troubleshoot print-quality issues	67
General advice	67
Banding	68
Vertical Banding in the printed area fills	70
Straight white lines in one color	71
Colors are misaligned	72
Colors are misaligned vertically	72
Colors are misaligned horizontally	73
Correcting misregistration	73
The print is grainy	74
The print is smudged	75
Edges of objects are rough or blurred	76
Colors look washed out	76
Colors are inaccurate	77
Colors shift unexpectedly	77
How to avoid Color Inconsistency	77
When printing using the tiling option	78
When performing ‘Nesting’	79
Neighboring area fill dependence	79
When printing area fills on some substrates	80
Blurred or defective areas on edges or lines	80
Troubleshoot double-sided printing	82
The printer will not let me print double-sided	82
Print-quality defects	82
Marks on the substrate	83
Substrate jams	83
The printer cannot detect the Image Registration Line	83
The printer cannot detect the left edge of the substrate	84
Excessive registration error along substrate movement direction	84
Excessive registration error along carriage movement direction	84
The relative position between side A and B was not as expected	85
Printing a queue using the double-sided functionality	85
The Internal Print Server shows only one row of jobs	85
The number of copies do not match between Side A and B	85
Printing double-sided does not respect the left edge position selected	86
The two sides of a double-sided job are not the same size	86
Troubleshoot ink cartridge and printhead issues	87
Cannot insert an ink cartridge	87
Cannot insert a printhead	87
The front panel recommends replacing or reseating an ink cartridge	87
The front panel recommends replacing or reseating a printhead	88
A printhead has overheated	89
A printhead has damaged the substrate	89
Incorrect printhead cleaning roll errors	89
Troubleshoot other issues	90
The printer does not start	90
The printer does not print	91
The printer seems slow	91
The HP Internal Print Server cannot retrieve an IP address	91
The HP Internal Print Server (IPS) cannot detect the printer	92
Print job files have not been properly deleted	92
Color calibration fails	93
Front-panel error messages	94
When you need help	98
Documentation	98
HP Proactive Support	98
HP Customer Care	99
HP Customer Care Centers	99
North America	99
Europe, Middle East and Africa	99
Asia and Pacific	100
Latin America	100
Service information	100
Preset creation flowchart	102
How to adapt your previously developed ‘substrate presets’ and ‘media profiles’ to the new LX610 Ink ...	103

Match case Limit results 1 per page

To avoid the risk of electric shock:

●

Do not attempt to dismantle the drying and curing modules or the electrical control cabinet.

●

Do not remove or open any other closed system covers or plugs.

●

Do not insert objects through slots in the printer.

●

Test the functionality of the Residual Circuit Breaker (RCCB) every year (refer to the procedure

below).

NOTE:

A blown fuse may indicate malfunctioning electrical circuits within the system. Call your

service representative, and do not attempt to replace the fuse yourself.

Checking the functionality of the Residual Circuit Breaker (RCCB

Following standard Residual Current Circuit Breaker (RCCB) recommendations, it is recommended that

the RCCB is test on a yearly basis. The procedure is as follows:

Switch off the printer from the Front Panel (do not switch off the printer from the mains switch or

the circuit breakers).

When the printer is switched off, test that the RCCB functions correctly by pressing the test button.

●

If the RCCB does not trip when the test button is pressed, this indicates that the component

has failed. The device must be replaced for safety reasons, call HP Support to remove and

replace the RCCB.

●

If the RCCB trips, this indicates it is working correctly, return the printer to the original status

and switch the printer on.

Heat hazard

The drying and curing subsystems of the printer operate at high temperatures and can cause burns if

touched. To avoid personal injury, take the following precautions.

●

Do not touch the internal enclosures of the printer's drying and curing modules.

●

Take special care when accessing the substrate path.

Fire hazard

The drying and curing subsystems of the printer operate at high temperatures. Call your service

representative if the printer's built-in Residual Current Circuit Breaker (Ground Fault Circuit Interrupter) is

repeatedly tripped.

To avoid the risk of fire, take the following precautions.

●

Use the power supply voltage specified on the nameplate.

●

Connect the power cords to dedicated lines, each protected by a branch circuit breaker according

to the information detailed in the Site Preparations documentation.

●

Do not insert objects through slots in the printer.

●

Take care not to spill liquid on the printer.

Chapter 1

Safety precautions

ENWW

Safety precautions