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HP Smart Tank Plus 650 User Guide - Page 155

Fax Setup Wizard, Fax Hardware Test, All HP Contacts, Plug the phone cord into the correct port

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● If you are running the test from the Fax Setup Wizard (Windows), make sure the printer is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the printer is busy. If it is busy, wait until it is finished and in the idle state before running the test. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. The "Fax Connected to Active Telephone Wall Jack" test failed ● Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. ● Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the port on the printer. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. The "Phone Cord Connected to Correct Port on Fax" test failed If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. Plug the phone cord into the correct port 1. Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the port on the printer. ENWW Fax issues 149

Section	Page
Get started	7
Printer parts	8
Get to know the ink tank system	10
Control panel features	11
Overview of buttons and lights	11
Control panel display icons	12
Change printer settings	12
Change the default paper settings detected by printer	14
Paper basics	15
Recommended papers for printing	15
Order HP paper supplies	16
Open the HP printer software (Windows)	17
Use the HP Smart app to print, scan, and troubleshoot	18
Sleep mode	19
Quiet Mode	20
Auto-Off	22
Print	23
Load media	24
Print documents	28
Print photos	29
Print envelopes	30
Print using the HP Smart app	31
Print using the maximum dpi	32
Print using a Mac desktop or laptop	33
Print with mobile devices	34
Print from mobile devices	34
Tips for print success	35
Paper loading tips	35
Printer settings tips	35
View print job status and manage print jobs (Windows)	37
Customize your printer (Windows)	38
Use Web Services	39
What are Web Services?	40
Set up Web Services	41
Print with HP ePrint	42
Use the HP Connected website	43
Remove Web Services	44
Copy and scan	45
Copy documents	46
Load original	47
Scan using the HP Smart app	49
Scan from an iOS or Android device	49
Scan from the printer to your Mac device	49
Scan from a Windows 10 device	50
Scan using the HP printer software	52
Scan from a computer	52
Change scan settings (Windows)	53
Create a new scan shortcut (Windows)	53
Scan from the printer control panel	54
Scan using Webscan	55
Tips for successful scanning and copying	56
Fax	57
Send a fax	58
Send a standard fax	58
Send a standard fax from the computer	58
Send a fax from a phone	59
Send a fax using monitor dialing	59
Send a fax using printer memory	60
Send a fax to multiple recipients	61
Send a fax in Error Correction Mode	61
Receive a fax	63
Receive a fax manually	63
Set up backup fax	64
Reprint received faxes from memory	64
Forward faxes to another number	65
Set automatic reduction for incoming faxes	65
Block unwanted fax numbers	66
Receive faxes using HP Digital Fax	67
Set up phone book contacts	68
Create and edit a phone book contact	68
Create and edit a group phone book contact	69
Delete phone book contacts	69
Change fax settings	70
Manage fax settings	70
Configure the fax header	70
Set the answer mode (Auto answer)	71
Set the number of rings before answering	71
Change the answer ring pattern for distinctive ring	71
Set the dial type	72
Set the redial options	72
Set the fax speed	73
Set the fax sound volume	74
Fax and digital phone services	75
Fax on Voice over Internet Protocol	76
View or print reports	77
Print fax confirmation reports	77
Print fax error reports	78
Print and view the fax log	78
Clear the fax log	79
Print the details of the last fax transaction	79
Print a Caller ID Report	79
View the Call History	79
Additional fax setup	80
Set up faxing	80
Select the correct fax setup for your home or office	80
Case A: Separate fax line (no voice calls received)	82
Case B: Set up the printer with DSL	83
Case C: Set up the printer with a PBX phone system or an ISDN line	84
Case D: Fax with a distinctive ring service on the same line	84
Case E: Shared voice/fax line	85
Case F: Shared voice/fax line with voice mail	86
Case G: Fax line shared with computer modem (no voice calls received)	87
Set up the printer with a computer dial-up modem	88
Set up the printer with a computer DSL/ADSL modem	89
Case H: Shared voice/fax line with computer modem	90
Shared voice/fax with computer dial-up modem	90
Shared voice/fax with computer DSL/ADSL modem	91
Case I: Shared voice/fax line with answering machine	93
Case J: Shared voice/fax line with computer modem and answering machine	94
Shared voice/fax line with computer dial-up modem and answering machine	94
Shared voice/fax line with computer DSL/ADSL modem and answering machine	96
Case K: Shared voice/fax line with computer dial-up modem and voice mail	98
Test fax setup	99
Manage ink and printhead	101
Ink levels	102
Refill ink tanks	103
Order ink supplies	106
Print with black ink only	107
Improve print quality	108
Align printheads (cartridges)	110
Clean printheads (cartridges)	111
Clean printer	112
Tips for working with ink and printhead	113
Move printer	114
Connect	115
Before you begin	116
To place the printer in setup mode	117
Connect your printer to a wireless network with a router	118
Connect your printer to a wireless network using HP printer software	118
Connect your printer to a wireless network using the printer control panel	118
Connect wirelessly to the printer without a router (Wi-Fi Direct)	119
Connect your printer by using the HP Smart app	122
Change wireless settings	123
Connect your printer to your computer with a USB cable (non-network connection)	124
Change from a USB connection to a wireless network	125
Use advanced printer management tools (for networked printers)	126
Open the embedded web server	126
About cookies	127
Tips for setting up and using a networked printer	128
Solve a problem	129
Get help with HP online troubleshooting	130
Get more help	131
Get help from the printer control panel	132
Get help from the HP Smart app	133
Jams and paper-feed issues	134
Clear a paper or print carriage jam	134
Read general instructions in the Help for clearing jams	134
Learn how to avoid paper jams	139
Solve paper-feed problems	139
Cartridge problem	141
Printing issues	148
Fix problems with page not printing (unable to print)	148
Read general instructions in the Help for unable to print issues	148
Fix print quality issues	150
Read general instructions in the Help for resolving print quality issues	151
Copy issues	152
Scan issues	153
Fax issues	154
Run the fax test	154
What to do if the fax test failed	154
Troubleshoot fax problems.	158
Read general instructions in the Help for specific fax problems	159
The display always shows Phone Off Hook	159
The printer is having problems sending and receiving faxes	159
The printer cannot receive faxes, but can send faxes	160
The printer cannot send faxes, but can receive faxes	161
Network and connection issues	163
Fix network connection issues	163
Find network settings for wireless connection	163
Fix Wi-Fi Direct connection	163
Convert USB connection to wireless	164
Printer hardware issues	165
Solve problems using Web Services	166
Restore original factory defaults and settings	167
Maintain the printer	168
Clean the scanner glass	168
Clean the exterior	169
Clean the document feeder	169
HP support	171
Technical information	173
Specifications	174
Regulatory notices	176
Regulatory model number	176
FCC statement	176
Power cord instructions	177
Visual display workplaces statement for Germany	177
Noise emission statement for Germany	177
European Union Regulatory Notice	177
Products with wireless functionality	177
Declaration of conformity	178
Regulatory wireless and wired statements	178
Notice to users in Canada	178
Notice to users in Canada (5 GHz)	179
Notice to users in Serbia (5 GHz)	179
Notice to users of the German telephone network	179
Notice to users of the U.S. telephone network: FCC requirements	180
Notice to users of the Canadian telephone network	181
Australia wired fax statement	181
New Zealand Telecom Statements	182
Environmental product stewardship program	183
Eco-Tips	183
European Union Commission Regulation 1275/2008	184
Paper	184
Plastics	184
Safety data sheets	184
Recycling program	184
HP inkjet supplies recycling program	184
Power consumption	184
Disposal of waste equipment by users	185
Waste disposal for Brazil	185
Chemical substances	185
The Table of Hazardous Substances/Elements and their Content (China)	185
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	187
Restriction of hazardous substance (India)	188
Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey)	188
EPEAT	188
SEPA Ecolabel User Information (China)	188
China Energy Label for Printer, Fax and Copier	188
Battery disposal in Taiwan	189
European Union Battery Directive	189
Battery notice for Brazil	189
California Perchlorate Material Notice	190

Match case Limit results 1 per page

●

If you are running the test from the

Fax Setup Wizard

(Windows), make sure the printer is not busy

completing another task, such as receiving a fax or making a copy. Check the display for a message

indicating that the printer is busy. If it is busy, wait until it is

ﬁnished

and in the idle state before running

the test.

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that

plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the

telephone wall jack.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready

for faxing. If the

Fax Hardware Test

continues to fail and you experience problems faxing, contact HP

support. Go to

www.support.hp.com

. This website provides information and utilities that can help you correct

many common printer problems. If prompted, select your country/region, and then click

All HP Contacts

for

information on calling for technical support.

The "Fax Connected to Active Telephone Wall Jack" test failed

●

Check the connection between the telephone wall jack and the printer to make sure the phone cord is

secure.

●

Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord,

connect one end to your telephone wall jack, then connect the other end to the

port on the printer.

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that

plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the

telephone wall jack.

●

Try connecting a working phone and phone cord to the telephone wall jack that you are using for the

printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and

have them check the line.

●

Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be

a problem.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready

for faxing.

The "Phone Cord Connected to Correct Port on Fax" test failed

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs

into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall

jack.

Plug the phone cord into the correct port

Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the

port on the printer.

ENWW

Fax issues

149