HP Smart Tank Plus 650 User Guide - Page 159

Read general instructions in the Help for specific fax problems

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Read general instructions in the Help for specific fax problems What kind of fax problem are you having? The display always shows Phone Off Hook ● Use a longer phone cord if needed. You can purchase phone cords from electronics stores that sell phone accessories. ● Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment are not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send email or access the Internet. The printer is having problems sending and receiving faxes ● Make sure the printer is turned on. Look at the display on the printer. If the display is blank and the Power button light is not lit, the printer is turned off. Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Press (the Power button) to turn on the printer. After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The printer cannot send or receive faxes while it is initializing after being turned on. ● One end of the phone cord should be connected to the telephone wall jack, as shown in the illustration. port on the printer and the other end to your 1 Telephone wall jack 2 Use a minimum 26 AWG phone cord to connect to the port on the printer. Use a longer phone cord if needed. You can purchase phone cords from electronics stores that sell phone accessories. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. ● Other equipment, which uses the same phone line as the printer, might be in use. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send an email or access the Internet. ENWW Fax issues 153

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Read general instructions in the Help for
specific
fax problems
What kind of fax problem are you having?
The display always shows Phone
Off
Hook
●
Use a longer phone cord if needed. You can purchase phone cords from electronics stores that sell phone
accessories.
●
Other equipment that uses the same phone line as the printer might be in use. Make sure extension
phones (phones on the same phone line, but not connected to the printer) or other equipment are not in
use or
off
the hook. For example, you cannot use the printer for faxing if an extension phone is
off
the
hook, or if you are using a computer dial-up modem to send email or access the Internet.
The printer is having problems sending and receiving faxes
●
Make sure the printer is turned on. Look at the display on the printer. If the display is blank and the
Power button light is not lit, the printer is turned
off.
Make sure the power cord is
firmly
connected to the
printer and plugged into a power outlet. Press
(the Power button) to turn on the printer.
After turning on the printer, HP recommends you wait
five
minutes before sending or receiving a fax. The
printer cannot send or receive faxes while it is initializing after being turned on.
●
One end of the phone cord should be connected to the
port on the printer and the other end to your
telephone wall jack, as shown in the illustration.
1
Telephone wall jack
2
Use a minimum 26 AWG phone cord to connect to the
port on the printer.
Use a longer phone cord if needed. You can purchase phone cords from electronics stores that sell phone
accessories.
●
Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for
service.
●
Other equipment, which uses the same phone line as the printer, might be in use. For example, you
cannot use the printer for faxing if an extension phone is
off
the hook, or if you are using a computer
dial-up modem to send an email or access the Internet.
ENWW
Fax issues
153