HP Smart Tank Plus 650 User Guide - Page 158

Troubleshoot fax problems., The Fax Line Condition test failed

Page 158 highlights

● Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. ● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line. The "Fax Line Condition" test failed ● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. ● Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. ● Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the port on the printer. ● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. - If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. - If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this section. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line. Troubleshoot fax problems. Troubleshoot fax problems. Use an HP online troubleshooting wizard. Resolve problems sending or receiving a fax or faxing to your computer. NOTE: The HP online troubleshooting wizards may not be available in all languages. 152 Chapter 8 Solve a problem ENWW

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Check to make sure the country/region setting is set appropriately for your country/region. If the
country/region setting is not set or is set incorrectly, the test might fail and you might have problems
sending and receiving faxes.
Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
printer to an analog phone line and try sending or receiving a fax.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the
Dial Tone Detection
test continues to fail, contact your telephone company and have them
check the phone line.
The "Fax Line Condition" test failed
Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
printer to an analog phone line and try sending or receiving a fax.
Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord,
connect one end to your telephone wall jack, then connect the other end to the
port on the printer.
Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To
find
out if other equipment is causing a problem, disconnect everything from the phone line, and then run
the test again.
If the
Fax Line Condition Test
passes without the other equipment, then one or more pieces of the
equipment is causing problems; try adding them back one at a time and rerunning the test each
time, until you identify which piece of equipment is causing the problem.
If the
Fax Line Condition Test
fails without the other equipment, connect the printer to a working
phone line and continue reviewing the troubleshooting information in this section.
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the
Fax Line Condition
test continues to fail and you experience problems faxing, contact your
telephone company and have them check the phone line.
Troubleshoot fax problems.
Troubleshoot fax problems.
Use an HP online troubleshooting wizard.
Resolve problems sending or receiving a fax or faxing to your computer.
NOTE:
The HP online troubleshooting wizards may not be available in all languages.
152
Chapter 8
Solve a problem
ENWW