Intermec PD41 PD41 and PD42 Commercial Printer User's Manual - Page 80

Troubleshooting the Printer, Contacting Product Support

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Chapter 4 - Troubleshooting and Maintaining the Printer Troubleshooting the Printer You may have printer operation, print quality, or printer communication problems at some time during the life of the printer. It is easy to fix most of the problems and you will find solutions in "Troubleshooting Printer Problems and Finding Solutions" on page 69. If you cannot find the answer to your problem, you may need to contact Product Support. Contacting Product Support Before you call Intermec Product Support, you may want to visit the Intermec technical knowledge base (Knowledge Central). To do so, go to www.intermec.com and click Support > Knowledge Central. If you still need help after visiting Knowledge Central, you may need to call Product Support. To talk to an Intermec Product Support representative in the U.S.A. or Canada, call: 1-800-755-5505 Outside the U.S.A. and Canada, go to www.intermec.com and click Contact Us to find your local Intermec representative. Before you call Intermec Product Support, make sure you have the following information ready: • Printer serial number • Firmware type and version • Wireless or serial port settings You can find all of the information listed above in the printer menu system or on a testprint page . 66 PD41 and PD42 Commercial Printer User's Manual

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Chapter 4 — Troubleshooting and Maintaining the Printer
66
PD41 and PD42 Commercial Printer User’s Manual
Troubleshooting the Printer
You may have printer operation, print quality, or printer
communication problems at some time during the life of the printer.
It is easy to fix most of the problems and you will find solutions in
“Troubleshooting Printer Problems and Finding Solutions” on
page 69
. If you cannot find the answer to your problem, you may need
to contact Product Support.
Contacting Product Support
Before you call Intermec Product Support, you may want to visit the
Intermec technical knowledge base (Knowledge Central). To do so, go
to
www.intermec.com
and click
Support
>
Knowledge Central
. If
you still need help after visiting Knowledge Central, you may need to
call Product Support. To talk to an Intermec Product Support
representative in the U.S.A. or Canada, call:
1-800-755-5505
Outside the U.S.A. and Canada, go to
www.intermec.com
and click
Contact Us
to find your local Intermec representative.
Before you call Intermec Product Support, make sure you have the
following information ready:
•
Printer serial number
•
Firmware type and version
•
Wireless or serial port settings
You can find all of the information listed above in the printer menu
system or on a testprint page .