Intermec PD41 PD41 and PD42 Commercial Printer User's Manual - Page 86

Troubleshooting Communication Problems, Using the Line Analyzer in Fingerprint

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Chapter 4 - Troubleshooting and Maintaining the Printer Printer Problems and Possible Solutions (continued) Problem The printout is not in the correct position. Possible Solution • Check for errors in the software application. • Make sure the label gap sensor is clean. For help, see "To clean the printhead" on page 89. • Check the position of the label gap sensor. For help, see "Adjusting the Label Stop Sensor" on page 85. • Check the position of the edge guide and media guide. • Make sure you are using the correct media. • Make sure the platen roller is clean and in good condition. For help, see "To clean the printhead" on page 89. Troubleshooting Communication Problems You can use Dump mode to verify that the printer is receiving data correctly from the host. Using the Line Analyzer in Fingerprint In Dump mode, the printer runs a Fingerprint program called Line analyzer. The Line Analyzer captures incoming characters on the communication ports and prints them on one or more labels. The easiest way to enter Dump mode is through Test mode or Extended Test mode. For help, see "Using Testmode and Extended Testmode to Troubleshoot" on page 74. After the printer enters Dump mode, the printer tells you it has entered Dump mode by printing it on a label. The printer is ready to receive data. If you have a PD42, the Dump mode icon appears on the screen. While the printer is receiving data, the Ready-to-Work indicator blinks. After a half of a second, if no more characters have been received, the printer times out. The program considers the transmission terminated and prints out a label. 72 PD41 and PD42 Commercial Printer User's Manual

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Chapter 4 — Troubleshooting and Maintaining the Printer
72
PD41 and PD42 Commercial Printer User’s Manual
Troubleshooting Communication Problems
You can use Dump mode to verify that the printer is receiving data
correctly from the host.
Using the Line Analyzer in Fingerprint
In Dump mode, the printer runs a Fingerprint program called Line
analyzer. The Line Analyzer captures incoming characters on the
communication ports and prints them on one or more labels.
The easiest way to enter Dump mode is through Test mode or
Extended Test mode. For help, see
“Using Testmode and Extended
Testmode to Troubleshoot” on page 74
.
After the printer enters Dump mode, the printer tells you it has
entered Dump mode by printing it on a label. The printer is ready to
receive data. If you have a PD42, the Dump mode icon appears on the
screen.
While the printer is receiving data, the Ready-to-Work indicator
blinks. After a half of a second, if no more characters have been
received, the printer times out. The program considers the
transmission terminated and prints out a label.
The printout is not in
the correct position.
•
Check for errors in the software application.
•
Make sure the label gap sensor is clean. For
help, see
“To clean the printhead” on
page 89
.
•
Check the position of the label gap sensor. For
help, see
“Adjusting the Label Stop Sensor”
on page 85
.
•
Check the position of the edge guide and media
guide.
•
Make sure you are using the correct media.
•
Make sure the platen roller is clean and in good
condition. For help, see
“To clean the
printhead” on page 89
.
Printer Problems and Possible Solutions (continued)
Problem
Possible Solution