Intermec PD41 PD41 and PD42 Commercial Printer User's Manual - Page 84

Printer Problems and Possible Solutions continued

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Chapter 4 - Troubleshooting and Maintaining the Printer Printer Problems and Possible Solutions (continued) Problem Possible Solution A label is jammed after • Clear the media jam. For help, see "Clearing printing. Media Jams" on page 78. • If the label is stuck on the thermal printhead, clean the printhead. For help, see "Cleaning the Printhead" on page 89.l When printing, the printer is skipping labels. • Run a new testfeed by pressing ( ) on the PD42 or by holding the print button more than one second on the PD41. Test • Make sure the label gap sensor is aligned properly and that it is clean. For help, see "Adjusting the Label Stop Sensor" on page 85. When using the cutter, • Make sure the media thickness does not exceed the label is not cut 0.25 mm (9.8 mils). straight. • Make sure the media is loaded correctly and that it runs as close to the center section of the printer as possible. When using the cutter, • Make sure the cutter is installed propoerly. the labels cannot feed • Make sure the paper feed rods are sticky. or abnormal printing • Clean the media compartment. For help, see occurs. "To clean the printhead" on page 89. When using the internal rewinder, the printer malfunctions. The printer keeps printing or feeding when it should stop. Make sure the media is loaded correctly. • Check the media settings. • Check the label gap sensor position. For help, see "Adjusting the Label Stop Sensor" on page 85. • Make sure the sensors are clean. For help, see "To clean the printhead" on page 89. Printing is slow. Make sure your printing application is working correctly. 70 PD41 and PD42 Commercial Printer User's Manual

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Chapter 4 — Troubleshooting and Maintaining the Printer
70
PD41 and PD42 Commercial Printer User’s Manual
A label is jammed after
printing.
•
Clear the media jam. For help, see
“Clearing
Media Jams” on page 78
.
•
If the label is stuck on the thermal printhead,
clean the printhead. For help, see
“Cleaning
the Printhead” on page 89
.l
When printing, the
printer is skipping
labels.
•
Run a new testfeed by pressing (
) on the
PD42 or by holding the print button more than
one second on the PD41.
•
Make sure the label gap sensor is aligned
properly and that it is clean. For help, see
“Adjusting the Label Stop Sensor” on
page 85
.
When using the cutter,
the label is not cut
straight.
•
Make sure the media thickness does not exceed
0.25 mm (9.8 mils).
•
Make sure the media is loaded correctly and
that it runs as close to the center section of the
printer as possible.
When using the cutter,
the labels cannot feed
or abnormal printing
occurs.
•
Make sure the cutter is installed propoerly.
•
Make sure the paper feed rods are sticky.
•
Clean the media compartment. For help, see
“To clean the printhead” on page 89
.
When using the
internal rewinder, the
printer malfunctions.
Make sure the media is loaded correctly.
The printer keeps
printing or feeding
when it should stop.
•
Check the media settings.
•
Check the label gap sensor position. For help,
see
“Adjusting the Label Stop Sensor” on
page 85
.
•
Make sure the sensors are clean. For help, see
“To clean the printhead” on page 89
.
Printing is slow.
Make sure your printing application is working
correctly.
Printer Problems and Possible Solutions (continued)
Problem
Possible Solution
Test