Lenovo ThinkPad 130 ThinkPad i Series 1200/1300, TP 130 - User's Reference - Page 131

Help by telephone

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Customer service and support week. Follow the recorded instructions, and the information that you request will be sent to your fax machine. To access the IBM PC Company Automated Fax System, call: In the U.S., 1-800-426-3395. In Canada, 1-800-465-3299. Help by telephone You can get support and information by telephone during the limited warranty period at no additional charge, through the IBM PC Support Line. Experienced technical-support representatives will be on hand to assist you in answering any questions you might have, such as: How to set up your computer How to install and set up your IBM options purchased directly from IBM or through an IBM reseller How to use the 30-day support for the preloaded operating system How to get service Please have the following information ready when you call: Serial number of your computer and proof of purchase Description of the problem Exact wording of the error message Hardware and software configuration information for your system Before you call, run PC-Doctor diagnostics to help identify the cause of your computer problem. See "Using the PC-Doctor program" on page 109 for more information about PC-Doctor. If possible, be at your computer when you call. In the U.S. and Puerto Rico, call 1-800-772-2227. In Canada, call 1-800-565-3344. Getting service 117

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Customer service and support
week. Follow the recorded instructions, and the information that you
request will be sent to your fax machine.
To access the IBM PC Company Automated Fax System, call:
±
In the U.S., 1-800-426-3395.
±
In Canada, 1-800-465-3299.
Help by telephone
You can get support and information by telephone during the limited
warranty period at no additional charge, through the IBM PC Support
Line.
Experienced technical-support representatives will be on hand
to assist you in answering any questions you might have, such as:
±
How to set up your computer
±
How to install and set up your IBM options purchased directly
from IBM or through an IBM reseller
±
How to use the 30-day support for the preloaded operating
system
±
How to get service
Please have the following information ready when you call:
±
Serial number of your computer and proof of purchase
±
Description of the problem
±
Exact wording of the error message
±
Hardware and software configuration information for your system
Before you call, run PC-Doctor diagnostics to help identify the cause
of your computer problem. See “Using the PC-Doctor program” on
page
109 for more information about PC-Doctor.
If possible, be at your computer when you call.
±
In the U.S. and Puerto Rico, call 1-800-772-2227.
±
In Canada, call 1-800-565-3344.
Getting service
117