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Lenovo ThinkPad X230i (English) User Guide - Page 153

Problems with keyboard and other pointing devices, A wireless WAN problem, Bluetooth problems

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Make sure that the wireless radio is enabled by double-clicking the Access Connections icon on the taskbar. Note: If you are using the Windows 7 operating system, click Show hidden icons on the taskbar. The Access Connections icon is displayed. For more information about the icon, refer to the Access Connections help information system. Check the Network Name (SSID) and your encryption information. Use the Access Connections program to verify this case-sensitive information. A wireless WAN problem Problem: A message is displayed indicating that an unauthorized WAN card is installed. Solution: The WAN card is not supported on this computer. Remove it. Note: Depending on your computer, some models do not have a wireless WAN card. Bluetooth problems • Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the Bluetooth headset/headphone is connected using a Headset profile or AV profile. Solution: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2. Open Control Panel by clicking Start ➙ Control Panel ➙ Hardware and Sound ➙ Sound ➙ Playback. 3. If you are using a Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using an AV profile, select Stereo Audio and click the Set Default button. 4. Click OK to close the Sound window. • Problem: PIM items sent from the Windows 7 operating systems cannot be received correctly into the address book of any other Bluetooth-enabled device. Solution: The Windows 7 operating system send PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 might be saved as a file with the extension .contact. Problems with keyboard and other pointing devices The following are the most common keyboard and other pointing devices problems: UltraNav pointing device problems • Problem: The pointer drifts when the computer is turned on or after it resumes normal operation. Solution: The pointer might drift when you are not using the TrackPoint during normal operation. This is a normal characteristic of the TrackPoint and is not a defect. Pointer drifting might occur for several seconds under the following conditions: - When the computer is turned on. - When the computer resumes normal operation. - When the TrackPoint is pressed for a long time. - When the temperature changes. • Problem: The TrackPoint or touch pad does not work. Solution: Make sure that the TrackPoint or touch pad is set to Enabled in the UltraNav Device Setting. Chapter 10. Troubleshooting computer problems 137

Section	Page
Read this first	7
Important safety information	8
Conditions that require immediate action	9
Safety guidelines	9
Chapter 1. Product overview	17
Locating computer controls, connectors, and indicators	17
Front view	17
Right-side view	19
Left-side view	21
Bottom view	22
Rear view	23
Status indicators	23
Locating important product information	25
Machine type and model label	25
FCC ID and IC Certification number label	26
Certificate of Authenticity label	26
Features	27
Specifications	28
Operating environment	29
ThinkVantage programs	29
Accessing ThinkVantage programs on the Windows 7 operating syste	29
Introduction to ThinkVantage programs	31
Chapter 2. Using your computer	35
Registering your computer	35
Frequently asked questions	35
Tablet mode	37
Using tablet mode	37
Using the Tablet Digitizer Pen	39
Using the touch panel	40
Using the tablet buttons	42
Using the Tablet Shortcut Menu	42
Special keys and buttons	42
Function key combinations	43
Volume and mute buttons	44
Windows key	45
Using the UltraNav pointing device	46
Using the TrackPoint pointing device	46
Using the touch pad	48
Behavior of the UltraNav pointing device and an external mouse	48
Adding the UltraNav icon to the Windows notification area	49
Power management	49
Checking the battery status	49
Using the ac power adapter	49
Charging the battery	50
Maximizing the battery life	50
Managing the battery power	50
Power-saving modes	51
Handling the battery	52
Connecting to the network	53
Ethernet connections	53
Wireless connections	54
Presentations and multimedia	58
Changing display settings	58
Connecting a projector or an external display	58
Setting up a presentation	59
Using the Extend desktop function	60
Using audio features	60
Using an integrated camera	61
Using an ExpressCard, a flash media card, or a smart card	62
Chapter 3. You and your computer	65
Accessibility and comfort	65
Ergonomic information	65
Comfort	66
Accessibility information	66
Traveling with your computer	67
Travel tips	67
Travel accessories	68
Chapter 4. Security	69
Attaching a mechanical lock	69
Using passwords	69
Passwords and sleep mode	69
Typing passwords	69
Power-on password	70
Hard disk passwords	70
Supervisor password	72
Hard disk security	74
Setting the security chip	75
Using the fingerprint reader	76
Notice on deleting data from your hard disk drive or solid-state	79
Using firewalls	80
Protecting data against viruses	80
Chapter 5. Recovery overview	81
Creating and using recovery media	81
Performing backup and recovery operations	82
Performing a backup operation	82
Performing a recovery operation	83
Using the Rescue and Recovery workspace	83
Creating and using a rescue medium	84
Creating a rescue medium	84
Using a rescue medium	84
Reinstalling preinstalled applications and device drivers	85
Solving recovery problems	86
Chapter 6. Replacing devices	87
Static electricity prevention	87
Replacing the battery	88
Replacing the SIM card	90
Replacing the hard disk drive or solid-state drive	91
Replacing a memory module	94
Replacing the keyboard	97
Replacing the palm rest	100
Replacing the wireless LAN/WiMAX card	103
Replacing the wireless WAN card	106
Replacing the backup battery	108
Chapter 7. Enhancing your computer	111
Finding ThinkPad options	111
ThinkPad UltraBase Series 3	111
Top view	111
Bottom view	112
Attaching the ThinkPad UltraBase Series 3	112
Detaching the ThinkPad UltraBase Series 3	114
Security feature	116
ThinkPad Battery 19+	116
Top view	117
Bottom view	117
Attaching a ThinkPad Battery 19+	117
Detaching the ThinkPad Battery 19+	119
Charging the ThinkPad Battery 19+	120
Chapter 8. Advanced configuration	121
Installing a new operating system	121
Before you begin	121
Installing the Windows 7 operating system	122
Installing device drivers	123
Installing the driver for the 4-in-1 media card reader	123
Installing the driver for USB 3.0 in Windows 7	123
Installing the ThinkPad monitor file for Windows 2000/XP/Vista/7	123
Installing other drivers and software	124
ThinkPad Setup	124
Main menu	124
Config menu	125
Date/Time menu	131
Security menu	131
Startup menu	136
Restart menu	138
Updating your system UEFI BIOS	138
Using system management	138
System management	138
Setting management features	139
Chapter 9. Preventing problems	141
General tips for preventing problems	141
Making sure device drivers are current	142
Taking care of your computer	143
Cleaning the cover of your computer	144
Chapter 10. Troubleshooting computer problems	147
Diagnosing problems	147
Troubleshooting	147
Computer stops responding	147
Spills on the keyboard	148
Error messages	148
Errors without messages	150
Beep errors	151
Memory module problems	151
Networking problems	151
Problems with keyboard and other pointing devices	153
Problems with the display and multimedia devices	154
Fingerprint reader problems	158
Battery and power problems	158
Problems with drives and other storage devices	161
A software problem	162
A USB problem	162
Chapter 11. Getting support	163
Before you contact Lenovo	163
Getting help and service	163
Using diagnostic programs	164
Lenovo support Web site	164
Calling Lenovo	164
Purchasing additional services	165
Appendix A. Regulatory Information	167
Wireless related information	167
Location of the UltraConnect wireless antennas	168
Locating wireless regulatory notices	169
Export classification notice	169
Electronic emission notices	169
Federal Communications Commission Declaration of Conformity	169
Industry Canada Class B emission compliance statement	170
European Union - Compliance to the Electromagnetic Compatibility	170
German Class B compliance statement	170
Korea Class B compliance statement	171
Japan VCCI Class B compliance statement	171
Japan compliance statement for products which connect to the pow	171
Lenovo product service information for Taiwan	171
Appendix B. WEEE and recycling statements	173
EU WEEE statements	173
Japan recycling statements	173
Recycling information for Brazil	174
Battery recycling information for Taiwan	174
Battery recycling information for the European Union	175
Battery recycling information for the United States and Canada	175
Appendix C. ENERGY STAR model information	177
Appendix D. Notices	179

Match case Limit results 1 per page

Make sure that the wireless radio is enabled by double-clicking the Access Connections icon on the taskbar.

Note:

If you are using the Windows 7 operating system, click

Show hidden icons

on the taskbar. The

Access Connections icon is displayed. For more information about the icon, refer to the Access Connections

help information system.

Check the Network Name (SSID) and your encryption information. Use the Access Connections program to

verify this case-sensitive information.

A wireless WAN problem

Problem

: A message is displayed indicating that an unauthorized WAN card is installed.

Solution

: The WAN card is not supported on this computer. Remove it.

Note:

Depending on your computer, some models do not have a wireless WAN card.

Bluetooth problems

•

Problem

: Sound does not come from the Bluetooth headset/headphone but comes from the local

speaker even though the Bluetooth headset/headphone is connected using a Headset proﬁle or AV proﬁle.

Solution

: Do the following:

1. Exit the application that uses the sound device (for example, Windows Media Player).

2. Open Control Panel by clicking

Start

➙

Control Panel

➙

Hardware and Sound

➙

Sound

➙

Playback

3. If you are using a Headset proﬁle, select

Bluetooth Hands-free Audio

and click the

Set Default

button. If you are using an AV proﬁle, select

Stereo Audio

and click the

Set Default

button.

4. Click

to close the Sound window.

•

Problem

: PIM items sent from the Windows 7 operating systems cannot be received correctly into the

address book of any other Bluetooth-enabled device.

Solution

: The Windows 7 operating system send PIM items in XML format, but most Bluetooth-enabled

devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a ﬁle through

Bluetooth, a PIM item sent from the Windows 7 might be saved as a ﬁle with the extension .contact.

Problems with keyboard and other pointing devices

The following are the most common keyboard and other pointing devices problems:

UltraNav pointing device problems

•

Problem

: The pointer drifts when the computer is turned on or after it resumes normal operation.

Solution

: The pointer might drift when you are not using the TrackPoint during normal operation. This

is a normal characteristic of the TrackPoint and is not a defect. Pointer drifting might occur for several

seconds under the following conditions:

–

When the computer is turned on.

–

When the computer resumes normal operation.

–

When the TrackPoint is pressed for a long time.

–

When the temperature changes.

•

Problem

: The TrackPoint or touch pad does not work.

Solution

: Make sure that the TrackPoint or touch pad is set to Enabled in the UltraNav Device Setting.

Chapter 10

Troubleshooting computer problems

137