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Lenovo ThinkPad X230i (English) User Guide - Page 154

Problems with the display and multimedia devices, Keyboard problems, Computer screen problems

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Keyboard problems • Problem: All or some keys on the keyboard do not work. Solution: If an external numeric keypad is connected: 1. Turn off the computer. 2. Remove the external numeric keypad. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, making sure that you have seated the connectors properly. If the problem remains, make sure that the correct device driver is installed by doing the following: 1. Click Start ➙ Control Panel. Change the view of the Control Panel from Category to Large icons or Small icons. 2. Click Keyboard. 3. Select the Hardware tab. In the Device Properties, make sure that you see this message: "Device Status: This device is working properly." If keys on the keyboard still do not work, have the computer serviced. • Problem: All or some keys on the external numeric keypad do not work. Solution: Make sure that the external numeric keypad is correctly connected to the computer. Problems with the display and multimedia devices This section includes the most common display and multimedia devices problems which are computer screen, external monitor, audio, and optical drive. Check these topics to learn more information. Computer screen problems • Problem: The screen is blank. Solution: Do the following: - Press Fn+F7 to bring up the image. Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen. - If you are using the ac power adapter, or using the battery and the battery status indicator is on (is green), press Fn+F9 to make the screen brighter. - If the sleep status indicator is on (is green), press Fn to resume from the sleep mode. - If the problem persists, follow the solution for the following problem. • Problem: The screen is unreadable or distorted. Solution: Make sure that: - The display device driver is installed correctly. - The screen resolution and color quality are correctly set. - The monitor type is correct. To check these settings, do the following: 1. Right-click on the desktop, and click Personalize. 2. Click Display at the left. 3. Select Change display settings. Check whether the screen resolution is correctly set. 138 User Guide

Section	Page
Read this first	7
Important safety information	8
Conditions that require immediate action	9
Safety guidelines	9
Chapter 1. Product overview	17
Locating computer controls, connectors, and indicators	17
Front view	17
Right-side view	19
Left-side view	21
Bottom view	22
Rear view	23
Status indicators	23
Locating important product information	25
Machine type and model label	25
FCC ID and IC Certification number label	26
Certificate of Authenticity label	26
Features	27
Specifications	28
Operating environment	29
ThinkVantage programs	29
Accessing ThinkVantage programs on the Windows 7 operating syste	29
Introduction to ThinkVantage programs	31
Chapter 2. Using your computer	35
Registering your computer	35
Frequently asked questions	35
Tablet mode	37
Using tablet mode	37
Using the Tablet Digitizer Pen	39
Using the touch panel	40
Using the tablet buttons	42
Using the Tablet Shortcut Menu	42
Special keys and buttons	42
Function key combinations	43
Volume and mute buttons	44
Windows key	45
Using the UltraNav pointing device	46
Using the TrackPoint pointing device	46
Using the touch pad	48
Behavior of the UltraNav pointing device and an external mouse	48
Adding the UltraNav icon to the Windows notification area	49
Power management	49
Checking the battery status	49
Using the ac power adapter	49
Charging the battery	50
Maximizing the battery life	50
Managing the battery power	50
Power-saving modes	51
Handling the battery	52
Connecting to the network	53
Ethernet connections	53
Wireless connections	54
Presentations and multimedia	58
Changing display settings	58
Connecting a projector or an external display	58
Setting up a presentation	59
Using the Extend desktop function	60
Using audio features	60
Using an integrated camera	61
Using an ExpressCard, a flash media card, or a smart card	62
Chapter 3. You and your computer	65
Accessibility and comfort	65
Ergonomic information	65
Comfort	66
Accessibility information	66
Traveling with your computer	67
Travel tips	67
Travel accessories	68
Chapter 4. Security	69
Attaching a mechanical lock	69
Using passwords	69
Passwords and sleep mode	69
Typing passwords	69
Power-on password	70
Hard disk passwords	70
Supervisor password	72
Hard disk security	74
Setting the security chip	75
Using the fingerprint reader	76
Notice on deleting data from your hard disk drive or solid-state	79
Using firewalls	80
Protecting data against viruses	80
Chapter 5. Recovery overview	81
Creating and using recovery media	81
Performing backup and recovery operations	82
Performing a backup operation	82
Performing a recovery operation	83
Using the Rescue and Recovery workspace	83
Creating and using a rescue medium	84
Creating a rescue medium	84
Using a rescue medium	84
Reinstalling preinstalled applications and device drivers	85
Solving recovery problems	86
Chapter 6. Replacing devices	87
Static electricity prevention	87
Replacing the battery	88
Replacing the SIM card	90
Replacing the hard disk drive or solid-state drive	91
Replacing a memory module	94
Replacing the keyboard	97
Replacing the palm rest	100
Replacing the wireless LAN/WiMAX card	103
Replacing the wireless WAN card	106
Replacing the backup battery	108
Chapter 7. Enhancing your computer	111
Finding ThinkPad options	111
ThinkPad UltraBase Series 3	111
Top view	111
Bottom view	112
Attaching the ThinkPad UltraBase Series 3	112
Detaching the ThinkPad UltraBase Series 3	114
Security feature	116
ThinkPad Battery 19+	116
Top view	117
Bottom view	117
Attaching a ThinkPad Battery 19+	117
Detaching the ThinkPad Battery 19+	119
Charging the ThinkPad Battery 19+	120
Chapter 8. Advanced configuration	121
Installing a new operating system	121
Before you begin	121
Installing the Windows 7 operating system	122
Installing device drivers	123
Installing the driver for the 4-in-1 media card reader	123
Installing the driver for USB 3.0 in Windows 7	123
Installing the ThinkPad monitor file for Windows 2000/XP/Vista/7	123
Installing other drivers and software	124
ThinkPad Setup	124
Main menu	124
Config menu	125
Date/Time menu	131
Security menu	131
Startup menu	136
Restart menu	138
Updating your system UEFI BIOS	138
Using system management	138
System management	138
Setting management features	139
Chapter 9. Preventing problems	141
General tips for preventing problems	141
Making sure device drivers are current	142
Taking care of your computer	143
Cleaning the cover of your computer	144
Chapter 10. Troubleshooting computer problems	147
Diagnosing problems	147
Troubleshooting	147
Computer stops responding	147
Spills on the keyboard	148
Error messages	148
Errors without messages	150
Beep errors	151
Memory module problems	151
Networking problems	151
Problems with keyboard and other pointing devices	153
Problems with the display and multimedia devices	154
Fingerprint reader problems	158
Battery and power problems	158
Problems with drives and other storage devices	161
A software problem	162
A USB problem	162
Chapter 11. Getting support	163
Before you contact Lenovo	163
Getting help and service	163
Using diagnostic programs	164
Lenovo support Web site	164
Calling Lenovo	164
Purchasing additional services	165
Appendix A. Regulatory Information	167
Wireless related information	167
Location of the UltraConnect wireless antennas	168
Locating wireless regulatory notices	169
Export classification notice	169
Electronic emission notices	169
Federal Communications Commission Declaration of Conformity	169
Industry Canada Class B emission compliance statement	170
European Union - Compliance to the Electromagnetic Compatibility	170
German Class B compliance statement	170
Korea Class B compliance statement	171
Japan VCCI Class B compliance statement	171
Japan compliance statement for products which connect to the pow	171
Lenovo product service information for Taiwan	171
Appendix B. WEEE and recycling statements	173
EU WEEE statements	173
Japan recycling statements	173
Recycling information for Brazil	174
Battery recycling information for Taiwan	174
Battery recycling information for the European Union	175
Battery recycling information for the United States and Canada	175
Appendix C. ENERGY STAR model information	177
Appendix D. Notices	179

Match case Limit results 1 per page

Keyboard problems

•

Problem

: All or some keys on the keyboard do not work.

Solution

: If an external numeric keypad is connected:

1. Turn off the computer.

2. Remove the external numeric keypad.

3. Turn on the computer and try using the keyboard again.

If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard,

making sure that you have seated the connectors properly.

If the problem remains, make sure that the correct device driver is installed by doing the following:

1. Click

Start

➙

Control Panel

. Change the view of the Control Panel from Category to Large icons

or Small icons.

2. Click

Keyboard

3. Select the

Hardware

tab. In the Device Properties, make sure that you see this message: “Device

Status: This device is working properly.”

If keys on the keyboard still do not work, have the computer serviced.

•

Problem

: All or some keys on the external numeric keypad do not work.

Solution

: Make sure that the external numeric keypad is correctly connected to the computer.

Problems with the display and multimedia devices

This section includes the most common display and multimedia devices problems which are computer

screen, external monitor, audio, and optical drive. Check these topics to learn more information.

Computer screen problems

•

Problem

: The screen is blank.

Solution

: Do the following:

–

Press Fn+F7 to bring up the image.

Note:

If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least

three times in three seconds, and the image is displayed on the computer screen.

–

If you are using the ac power adapter, or using the battery and the battery status indicator is on (is

green), press Fn+F9 to make the screen brighter.

–

If the sleep status indicator is on (is green), press Fn to resume from the sleep mode.

–

If the problem persists, follow the solution for the following problem.

•

Problem

: The screen is unreadable or distorted.

Solution

: Make sure that:

–

The display device driver is installed correctly.

–

The screen resolution and color quality are correctly set.

–

The monitor type is correct.

To check these settings, do the following:

1. Right-click on the desktop, and click

Personalize

2. Click

Display

at the left.

3. Select

Change display settings

. Check whether the screen resolution is correctly set.

138

User Guide