Lenovo ThinkPad X230i (English) User Guide - Page 161

Problems with drives and other storage devices, Hard disk drive problems

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Solution: Check whether an external monitor was disconnected or turned off while the computer was in sleep mode. If you disconnected or turned off the external monitor, connect it or turn it on before resuming the computer from the sleep mode. When resuming the computer from the sleep mode without attaching the external monitor or turning it on, and the computer display remains blank, press Fn+F7 to bring up the computer display. • Problem: The computer does not return from sleep mode, or the sleep indicator stays on and the computer does not work. Solution: If the system does not return from sleep mode, it may have entered sleep or hibernation mode automatically because the battery is depleted. Check the sleep indicator. - If the sleep indicator is on, your computer is in sleep mode. Connect the ac power adapter to the computer; then press Fn. - If the sleep indicator is off, your computer is in hibernation mode or power-off state. Connect the ac power adapter to the computer; then press the power button to resume operation. If the system still does not return from sleep mode, your system may stop responding and you may not be able to turn off the computer. In this case, you need to reset the computer. If you have not saved your data, it may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the system is still not reset, remove the ac power adapter and the battery. • Problem: Your computer does not enter sleep or hibernation mode. Solution: Check whether any option has been selected to disable your computer from entering sleep or hibernation mode. If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device. • Problem: The battery discharges slightly while the computer is in hibernation mode. Solution: If the wakeup function is enabled, the computer consumes small amount of power. This is not a defect. For details, refer to "Power-saving modes" on page 35. Problems with drives and other storage devices This section includes hard disk drive problems and solid-state drive problems. Hard disk drive problems • Problem: The hard disk drive makes a rattling noise intermittently. Solution: The rattling noise might be heard: - When the hard disk drive begins or finishes getting access to data. - When you carry the hard disk drive. - When you carry your computer. This is a normal characteristic of a hard disk drive and is not a defect. • Problem: The hard disk drive does not work. Solution:On the Boot menu of ThinkPad Setup, make sure that the hard disk drive is on the Boot priority order list. If it is on the Excluded from boot order list, it is disabled. Select the entry for it on the list and press Shift+1 to move it back to the Boot priority order list. • Problem: After setting a hard disk password on the hard disk drive of the computer, you moved the drive to another computer. Now you cannot unlock the hard disk password. Chapter 10. Troubleshooting computer problems 145

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Solution
: Check whether an external monitor was disconnected or turned off while the computer was
in sleep mode. If you disconnected or turned off the external monitor, connect it or turn it on before
resuming the computer from the sleep mode. When resuming the computer from the sleep mode without
attaching the external monitor or turning it on, and the computer display remains blank, press Fn+F7 to
bring up the computer display.
•
Problem
: The computer does not return from sleep mode, or the sleep indicator stays on and the
computer does not work.
Solution
: If the system does not return from sleep mode, it may have entered sleep or hibernation mode
automatically because the battery is depleted. Check the sleep indicator.
–
If the sleep indicator is on, your computer is in sleep mode. Connect the ac power adapter to the
computer; then press Fn.
–
If the sleep indicator is off, your computer is in hibernation mode or power-off state. Connect the ac
power adapter to the computer; then press the power button to resume operation.
If the system still does not return from sleep mode, your system may stop responding and you may not be
able to turn off the computer. In this case, you need to reset the computer. If you have not saved your
data, it may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the
system is still not reset, remove the ac power adapter and the battery.
•
Problem
: Your computer does not enter sleep or hibernation mode.
Solution
: Check whether any option has been selected to disable your computer from entering sleep
or hibernation mode.
If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB
connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB
device.
•
Problem
: The battery discharges slightly while the computer is in hibernation mode.
Solution
: If the wakeup function is enabled, the computer consumes small amount of power. This is not
a defect. For details, refer to “Power-saving modes” on page 35.
Problems with drives and other storage devices
This section includes hard disk drive problems and solid-state drive problems.
Hard disk drive problems
•
Problem
: The hard disk drive makes a rattling noise intermittently.
Solution
: The rattling noise might be heard:
–
When the hard disk drive begins or finishes getting access to data.
–
When you carry the hard disk drive.
–
When you carry your computer.
This is a normal characteristic of a hard disk drive and is not a defect.
•
Problem
: The hard disk drive does not work.
Solution
:On the
Boot
menu of ThinkPad Setup, make sure that the hard disk drive is on the
Boot priority
order
list. If it is on the
Excluded from boot order
list, it is disabled. Select the entry for it on the list
and press Shift+1 to move it back to the
Boot priority order
list.
•
Problem
: After setting a hard disk password on the hard disk drive of the computer, you moved the drive
to another computer. Now you cannot unlock the hard disk password.
Chapter 10
.
Troubleshooting computer problems
145